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Windows 7: not genuine windows issue

08 Nov 2015   #1

windows 7 home premium
not genuine windows issue

feb 10 2015 844 am I re quested a password change from Microsoft because of 
failing memory  I was granted this request and ever sice have had numerous 
instances of crashes, not running genuine windows etc etc

I put up with it until june 3 2015 and called Microsoft support and spoke 
with Charles  ater allowing him access to review my computer he advised yes 
Microsoft issued a piracy alert on my windows 7 premium but it would cost me 100 
dollars to get rid of it  I am now 71 yrs not very computer litere but 
learning and have contined with this problem until now it is becoming 

my wife has helped me download your MGADiag.exe file and it is in my 
documents. I will try to copy and paste per your 
instructions      Diagnostic Report 
Windows Validation 

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: 
Windows Product ID: 
Windows Product ID Type: 2
Windows License Type: 
Windows OS version: 6.1.7601.2.00010300.1.0.003
Is Admin: Yes
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
Product Name: Windows 7 Home Premium
Build lab: 7601.win7sp1_gdr.150928-1507
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 
File Exists: No
Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 

OGA Notifications Data-->
Cached Result: N/A, hr = 
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and 
Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr 
= 0x80070002
Office Diagnostics: 

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE; Win32)
Default Browser: C:\Program Files 
Download signed ActiveX controls: 
Download unsigned ActiveX controls: Disabled
Run ActiveX controls 
and plug-ins: Allowed
Initialize and script ActiveX controls not marked as 
safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: 
</Version><SMBIOSVersion major="2" 
Office Home and Student 
Id="16" Version="12" Result="100"/><App Id="18" Version="12" 
Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating 
System - Windows(R) 7, OEM_SLP channel
Activation ID: 
Application ID: 
Extended PID: 
Installation ID: 
Processor Certificate 
URL: SpcService Web Service
Certificate URL: RacService Web Service
License URL: UseLicenseService Web Service
Key Certificate URL: PkcService Web Service
Product Key: 7QJB7
License Status: Notification
Notification Reason: 
Remaining Windows rearm count: 2
Trusted time: 11/8/2015 
11:49:57 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HealthStatus: 0x0000000000000800
Event Time Stamp: 11:6:2015 
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: 
Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


HWID Data-->
HWID Hash Current: 

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 

  ACPI Table Name OEMID Value OEMTableID Value
FACP   AMD     ANT     


My System SpecsSystem Spec
08 Nov 2015   #2

Linux Lite 3.2 x64; Windows 7, 8.1

Does your machine have a factory recovery partition that you can use to restore the installation?
My System SpecsSystem Spec
09 Nov 2015   #3

windows 7 home premium

? Not quite sure of your question I have used a restore function in the past but it only gave me a few days to pick from is this the same as your question ps sorry for the delay in this as I am still learning the format of this website
My System SpecsSystem Spec

09 Nov 2015   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
09 Nov 2015   #5

Linux Lite 3.2 x64; Windows 7, 8.1

Noel will steer you right on activation. It sounds like you did a reinstall, but not OEM, otherwise it would have been pre-activated. Computers usually have a factory restore function that will take the machine back to the way it was from the store, and it will already be activated. If the machine is due for a refresh, this would take care of both problems. Gateway (Acer) usually has an "eRecovery" program installed that does this.
My System SpecsSystem Spec
11 Nov 2015   #6

windows 7 home premium

hi, again sorry for the delay but this time its due to my machine doing a complete crash! after sending my last message i shut down as normal going to start then clicking shutdown. several hours later i attempted to restart and nothing. both the battery and external power source lights were on ok. i pulled the ex power source and removed the battery and waited for sveral hours to restart----nothing except again the power lights came on but just back screen, no access to anything including my desktop, etc. might anyone have an idea as to what is happening? i don't have a clue. is my machine toast or is there hope? I wish to thank NoelDP and Paul1149 for their timely assistance but at this moment i am w/o a machine.
My System SpecsSystem Spec
11 Nov 2015   #7

Linux Lite 3.2 x64; Windows 7, 8.1

You should start a separate thread on that. I would pull all power sources, then press the On button for 20 secs. Release for 10, press again for 5. If that doesn't work take out as many components as possible. Use only one stick of RAM, then try a dif. stick in a dif. slot. I had this happen just three days ago, on a gateway as well.
My System SpecsSystem Spec

 not genuine windows issue

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