Windows not genuine, internet not working, DNSAPI.dll is missing


  1. Cheezus
    Posts : 1
    Windows 7 64 bit
       New #1

    Windows not genuine, internet not working, DNSAPI.dll is missing


    Hello I'm new here, I have what I (and apparently the service center rep on the phone) think is a unique problem/conundrum. I am posting from my laptop because there is no way for me to access the Internet on the desktop.

    I'm running Windows 7 64-bit and for the past month the desktop has had no access to the Internet. Originally, when it would boot up it would show an error that says something like DNSAPI.dll is missing. I believe this is somehow connected to the fact that I can no longer use the Internet on any browser or software. The problem got worse once my girlfriend tried to find solutions herself and the computer started saying Windows is not genuine.

    My gut reaction is to backup and completely wipe the computer, but the problem is she has some games on her computer that she doesn't have cdkeys for. She can not re-install these games unless she has the cdkeys. In summary, I'm at a complete loss.

    Here are the details as per the Windows not Genuine Instructions:

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X8PXJ-4W8P2-6RHR9
Windows Product Key Hash: E9RhsDHka0x/RQU9/yEqsRmn/kY=
Windows Product ID: 00359-OEM-8704027-05595
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {124C71F7-BFEA-4630-8198-D746F8438AF6}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150928-1507
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{124C71F7-BFEA-4630-8198-D746F8438AF6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6RHR9</PKey><PID>00359-OEM-8704027-05595</PID><PIDType>3</PIDType><SID>S-1-5-21-2923518886-645945498-1284322910</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1106</Version><SMBIOSVersion major="2" minor="7"/><Date>20120727000000.000000+000</Date></BIOS><HWID>24493C07018400FE</HWID><UserLCID>0404</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:18:2015 16:12
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIAAgABAAEAAAACAAAAAgABAAEAln0oV4BPdxYSwgpTMkoavxZDsoKigPf3lmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  BGRT			ALASKA		A M I
  DMAR			INTEL 		SNB
      My Computer
    Quote Quote

  3. ICIT2LOL
    Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       New #2

    Hello and welcome Cheezus mate my first thoughts are if this is a custom made machine did you make it if not who did because the maker would have had to have an OEM media to install Windows.

    Now have a look at this and see if you have done something similar recently re that error message Dnsapi.dll not found - Am I infected? What do I do?

    Re the laptop CD keys you can have a look at this and I know Magic Jelly Bean (Option two) is good at finding Microsoft keys at least and if the ones she wants are Microsoft they will be listed
    Product Key Number for Windows 7 - Find and See

    There are other keys finders you just need to Google to find them.
      My Computer
    Quote Quote

  4. wben353
    Posts : 477
    Win 7 Home Premium x64/Linux Lite 2.6 x64
       New #3

    here's a vb script to find windows product key

    If you click on the popup and then press CRTL + C it will copy product key to clipboard, you can then paste it into notepad

    If you have Win7x64 DVD you could do repair install, saves all your installed programs, files, folders, music, pictures, etc., just replaces windows

    If that is what you wish to do, I have detailed instructions. Piece of cake really, I do them all the time.
    Windows not genuine, internet not working, DNSAPI.dll is missing Attached Files
    Last edited by wben353; 14 Nov 2015 at 11:58. Reason: Had to zip attachment VB Script because of error message
      My Computer
    Quote Quote

  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    This error type is notoriously difficult to fix

    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.
    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
    The CHKDSK will take a few hours depending on the size of the drive, so be patient!
    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC and CheckSUR, following the Windows Update Posting Instructions

    Post the results.
      My Computer
    Quote Quote

 

  Related Discussions
Windows no longer genuine, BIOS missing license
in Windows Updates & Activation

I'm using Windows 7 Ultimate 64 bit and it was genuine for over a year and suddenly it is not genuine. When I try activating with my key it said that the BIOS is missing a license. Does anyone know why this is? Thanks. :)
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7 Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34= Windows Product ID:...
So my internet connection randomly went out tonight. I reset my modem/router several times, unplugged chords and made sure everything was plugged in. It showed the internet as connected (I wire my connection with a 40ft cable) however I could not access websites; it immediately gave me a screen...
Windows Not Genuine, Update Not Working
in Windows Updates & Activation

So I have a client PC that I don't have all the required info for (not logged in right this second) but I have the diag report. PC says not genuine and won't update. The key that is coming up seems to be an evaluation copy. Is this just a bad update that may have caused her to become not genuine...
My computer stopped booting because it said "Bootmgr is missing". So I thought maybe I could use my Vista DVD to do Startup Repair (my Win 7 DVD is missing). It didn't work for the first time - so I did it again... successful! Bootmgr is missing went away and my computer is working again. I...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 07:31.
Find Us