Windows not genuine - may be victim of software counterfeiting.

Elmo1 · 23 Nov 2015

Hi,
I currently have Windows 7 Home Premium x64, and it suddenly deactivated i have scanned for viruses and i am all clean. :)

I have recently started getting the "Windows Not Genuine" error and when I login into my account. Then soon later a message popup says "You may be a victim of software counterfeiting". What does this mean and how can i fix this error.

This version of windows came with the laptop and it is a genuine, legitimate copy of windows.

Any help will be appreciated.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D7F4DAC5-2B92-4B80-A496-926C48CC98E5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D7F4DAC5-2B92-4B80-A496-926C48CC98E5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3683529756-2765296129-3500918952</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N7010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="6"/><Date>20101020000000.000000+000</Date></BIOS><HWID>7A5A3507018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65514</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-2057-7601.0000-3272015
Installation ID: 002206444254894495902650156521761316942213019314485613
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 1
Trusted time: 23/11/2015 19:38:17

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:23:2015 20:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GGYcMit/A9swtYfbCxoclxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			INTEL 		CRESTLNE
  HPET			INTEL 		CRESTLNE
  BOOT			PTLTD 		$SBFTBL$
  MCFG			INTEL 		CRESTLNE
  SPCR			PTLTD 		$UCRTBL$
  SLIC			DELL  		QA09   
  OSFR			DELL  		DELL    
  ASF!			  CETP		    CETP
  SSDT			PmRef		CpuPm

Layback Bear · 23 Nov 2015

Welcome to our forum Elmo1.

What are the System Specs of the troubled computer.

This tutorial by Brink will help you with the specs.

System Info - See Your System Specs

Elmo1 · 24 Nov 2015

Here are my Operating System info. what else would you need

RolandJS · 24 Nov 2015

Do you have a restorable OS partition backup or two -- dated before this apparently happened? That might be the last resort.
Meanwhile, lemmie see if I can find the advice given by one of the best make-Windows-genuine-again gurus, somewhere saved on my d-partition.

RolandJS · 24 Nov 2015

NOTE: This batchfile may or may not help; it may or may not address what is actually going on within your Windows; however, I don't see any harm in trying it.

-------------------------------------------------------------------------------------------------------

echo NoelDP/w7f & beroldb/w7f [ousting 3004394 & 971033]

sc create sppsvc binPath= %SystemRoot%\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""

sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege

sc sdset sppsvc D

A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPL OCRRC;;;SU)(A;;LCRP;;;AU)S

AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

sc sidtype sppsvc UNRESTRICTED

net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc

@echo below are for both W8 & W7
wusa /uninstall /kb:3004394 /norestart /quiet
:: wusa /uninstall /kb:971033 /norestart /quiet

pause
exit

RolandJS · 24 Nov 2015

This batchfile helped NoelDP and others see a little bit more of what was under the Windows hood.

------------------------------------------------------------------------------------

rem Windows Authentication/Validation Looksee [NoelDP - w7f]>d:\logs\AthntctnS0x.txt
REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S >>d:\logs\AthntctnS01.txt
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S >>d:\logs\AthntctnS01.txt
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S >>d:\logs\AthntctnS01.txt
pause
exit

Layback Bear · 24 Nov 2015

What motherboard does your system have?

Is this a Dell laptop computer?

NoelDP · 25 Nov 2015

The usual problem here is that the OP has reinstalled the OS using retail media - and the OEM_SLP Key.

The solution - assuming that the COA Sticker on the case is for Windows 7 Home Premium - is to change the Key to the one on the COA sticker.

You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.

You may need to activate by phone.

Elmo1 · 25 Nov 2015

Layback Bear,
Here is my motherboard info and its a laptop not computer.

RolandJS,
The results form the bat file.

Code:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0
    (Default)    REG_SZ    SPPUI 1.0 Type Library

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0\win32
    (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\FLAGS
    (Default)    REG_SZ    0


HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0
    (Default)    REG_SZ    SPPUI 1.0 Type Library

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0\win32
    (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\FLAGS
    (Default)    REG_SZ    0


HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0
    (Default)    REG_SZ    SPPUI 1.0 Type Library

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0\win32
    (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\FLAGS
    (Default)    REG_SZ    0


HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0
    (Default)    REG_SZ    SPPUI 1.0 Type Library

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0\win32
    (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\FLAGS
    (Default)    REG_SZ    0


HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0
    (Default)    REG_SZ    SPPUI 1.0 Type Library

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0\win32
    (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\FLAGS
    (Default)    REG_SZ    0


HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0
    (Default)    REG_SZ    SPPUI 1.0 Type Library

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\0\win32
    (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}\1.0\FLAGS
    (Default)    REG_SZ    0

NoelDP,
i used this vbs code to get my product key i entered the key but it did not work

. I was thinking of using KMS to activate windows to see if that would work but i have not tried it because this is a genuine copy of windows i don't want to make the problem bad.

The COA Sticker is still on the case should i try that key?

Code:

Set WshShell = CreateObject("WScript.Shell")
MsgBox ConvertToKey(WshShell.RegRead("HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DigitalProductId"))

Function ConvertToKey(Key)
Const KeyOffset = 52
i = 28
Chars = "BCDFGHJKMPQRTVWXY2346789"
Do
Cur = 0
x = 14
Do
Cur = Cur * 256
Cur = Key(x + KeyOffset) + Cur
Key(x + KeyOffset) = (Cur \ 24) And 255
Cur = Cur Mod 24
x = x -1
Loop While x >= 0
i = i -1
KeyOutput = Mid(Chars, Cur + 1, 1) & KeyOutput
If (((29 - i) Mod 6) = 0) And (i <> -1) Then
i = i -1
KeyOutput = "-" & KeyOutput
End If
Loop While i >= 0
ConvertToKey = KeyOutput
End Function

Layback Bear · 25 Nov 2015

Please follow Noels post #8.
Noel is are expert on such matters.

Do you have a COA sticker on your computer? If so what Windows 7 is it for?
I should look something like this.