Unable to perform/check for Windows Update. Code 80073712

Hey guys, this is the first time I have reached out to try and fix this problem. I haven't been able to do updates for a couple years and I have been working on this off and on.
I am reluctant to post this, since it may be the cause of the problems.... however... I think my problem stems from messing around with the drivers when I original purchased the computer. It could have also occurred when I upgraded to Windows 7 Professional... Everything seemed to work fine like updates for about a year or so. Didn't notice the updates not working until about a 2 years ago when I realized my laptop was having issues playing FFXI and I found that my graphics card was not using any resources, as well as other things seem to not working. Such as sfc /scannow, when I run it I get an error after about 10-15 minutes saying "Windows Resource Protection could not perform the requested operation.", and when I run DXDiag I get very little information on my computer with a lot of N/A's, though the amount of RAM is correct as is the video memory (I think) despite not showing the correct graphics processor.

I went to school for this kind of stuff and have just fooled myself all these years, acting like I actually know stuff. I mean I may have been able to figure it out back then. But not a chance now.

I can't even remember any of the steps I followed from other peoples solutions and posts over the past... So if the previous stuff isn't actually needed for your information... I apologize for wasting your time. Actually I did this https://support.microsoft.com/en-us/kb/971058

So yeah, the error code I get when I check for new updates.... Windows Update Error Code 80073712.

And I think I managed to attach that CBS stuff... I have no idea what it actually contains...

I apologize in advanced for being a complete idiot.

Also when I try and do that SURT, I am unable to actually download the file for Windows 7 64-bit SP1.

Layback Bear said:

I have never heard of those programs ever causing a problem.

So I guess will will have to wait for someone to read your CBS logs.

Figured that would be the case. However the programs aren't what cause the problem, at least I don't think they are. I am pretty sure my machine is returning variables that the programs are unable to deal with... I just think that Speccy is programmed to deal with the exceptions in a better way.

Hi ScottMacFreedom

Relevant part of CBS log

CBS Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

Run attached & try WU again, probably won't work.

I'd recommend Repair Install

Do you have Win7x64 DVD & 25 character Windows product key?

Check your PM (private message)

wben353 said:

Hi ScottMacFreedom

Relevant part of CBS log

CBS Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

Run attached & try WU again, probably won't work.

I'd recommend Repair Install

Do you have Win7x64 DVD & 25 character Windows product key?

I think I lost this battle. I tried to find my key but all it returns is "Product Key was not found". And seeing as I got this copy back when I was in school through MSDNAA, I'm not going to be able to recover it.

I really appreciate the help though guys. I figured this was something a bit more than just updates.

Find Product key attached & check your PM (private message)

You can also try magic jellybean or belarc advisor to obtain product key.

That VBS script only returns a bunch of 'B' characters as the key.
MJB outputs is also the same... And Belarc gives me "Key: ends with BBBBB"
So yeah... I just assume my registry is completely broken or something like that...

And I checked my PMs. If I don't need a key then I will try it tomorrow.