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Windows 7: Windows 7 crashes after start

27 Nov 2015   #1

Windows 7 Home Premium
Windows 7 crashes after start

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-T3XCT-X7D2H-M4KVX
Windows Product Key Hash: 2lr5ZH7Jfjj0vVZgrunVdA9zXtQ=
Windows Product ID: 00359-112-1936295-85548
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {A4522D01-B79B-40C9-9D85-998D48EF291F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office XP Professional - 100 Genuine
Microsoft Publisher 2002 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A4522D01-B79B-40C9-9D85-998D48EF291F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M4KVX</PKey><PID>00359-112-1936295-85548</PID><PIDType>5</PIDType><SID>S-1-5-21-143703869-968002343-1481736439</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>2.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091209000000.000000+000</Date></BIOS><HWID>198B3A07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>ACC87DBEDEF8154</Val><Hash>ntWcAVFkCE/XSx/gg3/nwFfalB0=</Hash><Pid>54186-OEM-1792225-06378</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>65AAC7BECF283B4</Val><Hash>xNq9JsQHQ6xf5uIFbUg3snKwl6I=</Hash><Pid>54197-OEM-1691396-16378</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:5:2015 15:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
SSDT PmRef CpuPm

Having been away, the computer updated a number of files, then crashed. Having gone back to a restore point, it immediately started to update again-- and crash- blue screen, but no error messages.
Works OK under safe mode (like now)

My System SpecsSystem Spec
27 Nov 2015   #2

Win 7 Home Premium x64/Linux Lite 2.6 x64

Most likely update(s) is/are causing your problem

In safe mode:

change WU settings

Windows Update

Change Settings

Check for updates but let me choose whether to download & install them.


Install one update at a time until you determine the update causing problem.
My System SpecsSystem Spec
27 Nov 2015   #3

Windows 7 Home Premium

OK, I'll try that- but there are a LOT of them! :)
My System SpecsSystem Spec

27 Nov 2015   #4
Microsoft MVP

Windows 7 Ult. x64

Quote   Quote: Originally Posted by jampit View Post
-- and crash- blue screen, but no error messages
Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
01 Dec 2015   #5

Windows 7 Home Premium

Here is the file, I couldn't find it before because of my cluttered desktop.
It isn't zipped!?!
OK now after a few " invalid file" messages.
Sorry about the delay, but I'm also having problems with W10 on my other machine!

Attached Files
File Type: rar SFdebugFiles.rar (1.13 MB, 0 views)
My System SpecsSystem Spec
01 Dec 2015   #6

Windows 7 Home Premium

Wben- can't get Update options when in safe mode!
My System SpecsSystem Spec
01 Dec 2015   #7

Windows 7 Home Premium

Wben- I think I have got WU changed- requires restart so I will see what happens
My System SpecsSystem Spec
03 Dec 2015   #8

Windows 7 Home Premium

Still crashing! - I will have to try a restore to " last successful " system and work from there
My System SpecsSystem Spec

 Windows 7 crashes after start

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