Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Unable to update Internet Explorer, SFC unable to fix corruption

10 Dec 2015   #1

Win 7 Ultimate x64 (SP1)
Unable to update Internet Explorer, SFC unable to fix corruption

Hi there!

There are similar threads about this problem but since the solution is always system specific, I figured I'd start a new thread.

I'm having issues with a few Windows updates, sometimes they work sometimes they don't but the Internet Explorer update never works. I had IE9, uninstalled it, now I have IE8. Any attempt to update via Windows Update fails (it downloads, installs, but then fails and reverts back during restart)

I have run SFC which finds corrupt files but is unable to fix them. I have attached the CBS log. Hoping somebody can help me with this, it's driving me in-sane! :)

Thanks in advance!

My System SpecsSystem Spec
11 Dec 2015   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

One of the files it cannot fix, xlog.exe, has been reported as a trojan, please run a virus scan.

My System SpecsSystem Spec
11 Dec 2015   #3

Win 7 Ultimate x64 (SP1)

Thanks for you response. I ran a virus scan (Bitdefender), came back clean.
My System SpecsSystem Spec

11 Dec 2015   #4

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Please run the Mxdiag tool from here
,Windows Genuine and Activation Issue Posting Instructions

and update your specs to include make/model etc.

My System SpecsSystem Spec
11 Dec 2015   #5

Win 7 Ultimate x64 (SP1)

Ok. System specs updated, disganostic report below:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CQGPC-HY8QG-JHBCC
Windows Product Key Hash: D884RUAmeg0A6UwahxEcxU8HU4Y=
Windows Product ID: 00426-292-9891834-85351
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {AFF3E3D3-8559-41B7-B6E6-57ECD70F534D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AFF3E3D3-8559-41B7-B6E6-57ECD70F534D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JHBCC</PKey><PID>00426-292-9891834-85351</PID><PIDType>5</PIDType><SID>S-1-5-21-3154638383-2127349488-371115747</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.30</Version><SMBIOSVersion major="2" minor="7"/><Date>20120629000000.000000+000</Date></BIOS><HWID>D4613E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>9E40B2BBCB6170C</Val><Hash>LZ0JH78EUQYZgfz/SYr+jLUuimU=</Hash><Pid>81608-902-4136223-65778</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-989183-00-1033-7600.0000-3542011
Installation ID: 002334658200571320307211314163012602054540234396852856
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: JHBCC
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 12/11/2015 5:10:24 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  ASF!            INTEL          HCG
  SSDT            Intel_        AoacTabl
  AAFT            ALASKA        OEMAAFT 
  SSDT            Intel_        AoacTabl
  SSDT            Intel_        AoacTabl
  SSDT            Intel_        AoacTabl
  BGRT            ALASKA        A M I
My System SpecsSystem Spec
13 Dec 2015   #6

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Nothing there to suggest thats stopping the installs,
What is the specific error code you get for normal updates failures.

You could also try the stand alone download for IE11, from MS.

Do you still have the original installtion discs.

My System SpecsSystem Spec
13 Dec 2015   #7

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
try these

Couple of other things to try

ControlPanal>>Programmes>>Programs/features(top left).
Scroll down to the XPS lines (both) check/uncheck them, depending on what they are currently.

rerun sfc see if errors still present.

IF its not cleared then if your happy to change permissions try the following


Attached Thumbnails
Unable to update Internet Explorer, SFC unable to fix corruption-xpsdll.png  
My System SpecsSystem Spec
13 Dec 2015   #8

Win 7 Ultimate x64 (SP1)

Hi, thanks again for your continued help, much appreciated.

1. Tried IE11 with standalone installer, it did not work. It says it needs to updates some files first - and it fails on the Win7 Platform update (KB267083), Download Platform Update for Windows 7 from Official Microsoft Download Center. The install starts but at the end it simply says the update was not installed with no error code or further indication what went wrong.

2. I unchecked the XPS lines (both were checked) and re-ran scandsk. It again reported corruptions and was unable to fix them.

3. I do could not find my Win 7 disk anymore, no clue where I put them. I am getting an ISO image as we speak, so I will have a disk again. Would love to avoid reinstalling Windows and hosing every installed program in the process.

4. With KB267083 apparently a requirement, and a failure for THAT to install, is that maybe the cause of it all? Any thoughts or suggestion on how to resolved?

5. I have not done the steps shows in the image above as I was unsure about the XPS files being involved and also not having my Win 7 CD.
My System SpecsSystem Spec
14 Dec 2015   #9

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Dont use IE11 myself, i've uncheck from the same place as the XPS options.

Another thought goto Devices>delete the XPS printer.

My System SpecsSystem Spec
14 Dec 2015   #10

Win 7 Ultimate x64 (SP1)

Not sure XPS is the issue anymore? There are no XPS printers listed under devices (should there be?) I XS files still show up as corrupt though.

I also need the Win 7 platform update for other programs yet I am not able to install it. The installer error is kind of useless (see screenshot)

Attached Images
Unable to update Internet Explorer, SFC unable to fix corruption-capture.jpg 
My System SpecsSystem Spec

 Unable to update Internet Explorer, SFC unable to fix corruption

Thread Tools

Similar help and support threads
Thread Forum
Unable to uninstall Internet Explorer 11
Hi, I was hoping someone knowledgeable would be able to help me with a problem i am experiencing. I work in a IT department looking after a rather large enterprise environment. I have a particular user that has managed to upgrade his browser to IE11. Whilst IE11 functions fine it is not...
Browsers & Mail
Unable to install Internet Explorer 10
Good morning, Yesterday I reinstalled Windows 7 from the disk. This installed IE 8 and usually IE 9, IE10 and then IE 11 are available to upgrade to with Windows Update. This wasn't the case. IE 9 and IE 10 do not appear. Instead it provides IE 11 after a number of updates are...
Browsers & Mail
Unable to reset Internet Explorer settings
Assisting a friend with a few problems and find I cannot reset Internet Explorer settings. Originally IE11 installed and on trying a reset I got/get the message "Before you can reset IE settings you must first close all other open windows and programs" There are no other open windows or...
Browsers & Mail
Unable to connect to the internet due to firewall or file corruption
I have a peculiar problem. The other day, I took my laptop to my bro's house and tried to connect to his internet, I connected successfully but there was no internet. (Prior to this my internet was working fine on my home network). I did some troubleshooting and it was due to my firewall which is...
Network & Sharing
Unable to Reset Internet Explorer 9
IE 9 32 bit on windows 7 6; does not reset completely. I reverted to IE8 and tried. Got this error message: Problem Event Name: BEX64 Application Name: ieunatt.exe Application Version: 8.0.7600.16385 Application Timestamp: 4a5bca31 Fault Module Name: StackHash_1dc2
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:32.
Twitter Facebook Google+