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Windows 7: Windows Updates failing to install

09 Feb 2016   #31

Windows 7 Professional x64

Hey Torchwood,

Looks like bad news, The License files installed successfully, ChkDsk scan ran full disc scan (Surface included) and found no problems, SFC ran and found problems but couldn't find them (the logs big but would that help at all?) I tried reinstalling the KB but the install failed still, I don't know if it helps but here's the MGADiag report:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6B7DD81C-6C2E-419E-B09A-52D40335213E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Publisher 2002 - 100 Genuine
Microsoft Office XP Professional with FrontPage - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6B7DD81C-6C2E-419E-B09A-52D40335213E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2833491091-2125282442-2741541524</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 7100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100910000000.000000+000</Date></BIOS><HWID>B32B3B07018400F6</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>BABFAAD4C4D61B0</Val><Hash>SEishkJimZrBR/u8NT774CIf0yg=</Hash><Pid>54197-640-0698487-16062</Pid><PidType>14</PidType></Product><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>864F0FCCC4CD73E</Val><Hash>1kvzJLKmvg8iBHYevkHHBK9NEkk=</Hash><Pid>54185-640-0521274-17180</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:29:2015 16:34
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          FX09    
  FACP            DELL          FX09    
  SRAT            AMD           FAM_F_10
  HPET            DELL          OEMHPET 
  MCFG            DELL          OEMMCFG 
  SLIC            DELL          FX09   
  OSFR            DELL          FX09    
  OEMB            DELL          FX09    
  SSDT            A M I         POWERNOW
Hope it helps

My System SpecsSystem Spec
10 Feb 2016   #32

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
your right

Hi Nightweb,
Couple of questions thou,
Did you swap your HDD for a SSD??
Do you have any recovery discs.
How far back do your recovery points go, were there any before you encountered the problem
The only other thing is have you used any optimiser progs, or is Norton 2011 causing a problem

Its lookin like only a reset to factory, or if you have any discs a repair install.

My System SpecsSystem Spec
10 Feb 2016   #33

Windows 7 Professional x64

Hey Torchwood,
no problem,
No I haven't swapped my HDD for an SSD yet but plan to in the future and will proberly install fresh when I do,
sort off, I don't have any Dell Windows 7 disc's but I do have a Windows 7 OEM Disc,
I have two both from this month from Windows update, (I assume they are the successful Microsoft Security definition updates)
no I haven't used any optimister, I have Norton but it seems to be working fine and have bee for months, ah that's sucks, wonder what caused it, and why SFC can't repair when the system is live, guess have to piritise the upgrade
My System SpecsSystem Spec

10 Feb 2016   #34

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

The earliest restore date, when you select it , it will list programs affected, see if any are MS.
DO NOT RUN IT, cancel once you've looked.
We might get lucky.

AH good youve got some discs,
you could try a repair restore using them and none of your data will be lost

Repair Install

Although you have A N Others discs when you come to replace your hdd with an SSD and you use them you will need to phone activate, using the code on your comps Dell sticker.

My System SpecsSystem Spec
10 Feb 2016   #35

Windows 7 Professional x64

System Restore says it can't detect anything affected by the restore point, (I checked both), Having a look at that now, bit confusing mixing them all up pity not just put in disc hope for best, I'll have a more better read now, but it'll just reset windows and updates, won't effect games or programs? how risky? "Although you have A N Other disc's?" with WinXP (where most of my repair experience is) when I reinstalled a Generic OEM Windows I ran a some program, it scanned the Bios and then I put swapped the reg key that matched the BIOS string and put correct OEMBios files in c:\Windows, is it not the same on Win7? or even backup WPA.db?
My System SpecsSystem Spec

 Windows Updates failing to install

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