"Genuine" problem, windows not updating error C0000022


  1. RossP91
    Posts : 5
    Windows 7 Professional 64-bit
       New #1

    "Genuine" problem, windows not updating error C0000022


    Hi,

    No updates are working and I am aware the PC thinks Windows is not genuine.

    Can anyone help?

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {2311DE44-CC56-4DB8-94E3-65DBC240E57D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2311DE44-CC56-4DB8-94E3-65DBC240E57D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3740431489-2733071211-4077629800</SID><SYSTEM/><BIOS/><HWID>DB6C3907018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
Error: 0x1A8 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFAY9J+jhjUq2TStkpgPzV7hls=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-CPC
  FACP			HPQOEM		SLIC-CPC
  DBGP			HPQOEM		SLIC-CPC
  HPET			HPQOEM		SLIC-CPC
  MCFG			HPQOEM		SLIC-CPC
  FPDT			HPQOEM		SLIC-CPC
  SLIC			HPQOEM		SLIC-CPC
  MSDM			HPQOEM		SLIC-CPC
  SSDT			AMD   		POWERNOW
  SSDT			AMD   		POWERNOW
  CRAT			AMD   		AGESA   
  SSDT			AMD   		POWERNOW
      My Computer
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  3. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #2

    W7 pro/ home premium


    Its saying its non-genuine,
    Because the activation key is for an Alienware home premium comp, and your running an HP pro version.
    MS easily spots these mismatches.
    Until you change the key back to your original Hewett packard one, you will keep seeing the non genuine notification.
    And there are a number of tampered files on your system as well.
    Thats why no updates.

    Roy
      My Computer
    Quote Quote

  4. UsernameIssues
    Posts : 10,485
    W7 Pro SP1 64bit
       New #3

    torchwood said:
    Its saying its non-genuine,
    Because the activation key is for an Alienware home premium comp, and your running an HP pro version.
    MS easily spots these mismatches.
    Until you change the key back to your original Hewett packard one, you will keep seeing the non genuine notification.
    And there are a number of tampered files on your system as well.
    Thats why no updates.

    Roy
    The PID seems fine to me:
    Win 7,Professional,HP,XXXXX-OEM-8992671-00008
    The partial key matches that PID too.

    This old post might help with the File Mismatch on the watadminsvc file:
    im being told my windows is not genuine
      My Computer
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  6. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #4

    OOOPs


    My eyesight gets a bit Iffy late at night.

    Right PLAN B,

    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here - https://downloadcenter.intel.com/download/22194

    (you want the iata_enu.exe download)

    Once complete, please reboot twice, then post another MGADiag report.

    However this fix usually only repairs the Top set of errors, not the Tampered files.
    They may be caused by Malware,
    Which Antivirus are you using

    Roy.
      My Computer
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  7. RossP91
    Posts : 5
    Windows 7 Professional 64-bit
    Thread Starter
       New #5

    torchwood said:
    My eyesight gets a bit Iffy late at night.

    Right PLAN B,

    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here - https://downloadcenter.intel.com/download/22194


    (you want the iata_enu.exe download)

    Once complete, please reboot twice, then post another MGADiag report.

    However this fix usually only repairs the Top set of errors, not the Tampered files.
    They may be caused by Malware,
    Which Antivirus are you using

    Roy.

    Your link doesn't work. Tried searching for that filename on Intel's site. Both downloads were not compatible with my PC.

    Using Bullguard antivirus.
      My Computer
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  8. z3r010
    Posts : 51,479
    Windows 11 Workstation x64
       New #6

    Link fixed - I think there may well be a newer version though.
      My Computers
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  10. RossP91
    Posts : 5
    Windows 7 Professional 64-bit
    Thread Starter
       New #7

    z3r010 said:
    Link fixed - I think there may well be a newer version though.
    Cheers!

    Tried that link - "system does not meet minimum requirements"

    Tried the latest version - "platform not compatible"
      My Computer
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  11. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #8

    Hi Ross,
    Can you follow ths link (intel)
    Intel® Rapid Storage Technology (Intel® RST)

    And run the identify an install options

    Roy
      My Computer
    Quote Quote

  12. RossP91
    Posts : 5
    Windows 7 Professional 64-bit
    Thread Starter
       New #9

    torchwood said:
    Hi Ross,
    Can you follow ths link (intel)
    Intel® Rapid Storage Technology (Intel® RST)

    And run the identify an install options

    Roy
    Tried Identify - which I assumed you mean downloading the Intel® Chipset Identification Utility.

    However, it is either only for 32 bit systems or I downloaded an older one and I apparently don't have administrator rights. Which is rubbish of course.
      My Computer
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  13. RossP91
    Posts : 5
    Windows 7 Professional 64-bit
    Thread Starter
       New #10

    Any more help on this?
      My Computer
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