Windows 7: updates constantly failing and searching for updates takes forever

kasefloha · 23 Feb 2016

My updates keep failing and searching for updates takes forever. I have tried a lot of things like:

- run MicrosoftFixit50123
- clean boot with only windows services
- chkdsk /F
- sfc /scannow
- try to install packages manually
- run CheckSUR

and a couple other things I can't remember right now. But still the same issues like before:

Error Code 80073712
Error Code 80070490
Error Code 800B0100

I checked CheckSUR.log and resolved about 40 errors (corrupt / missing manifest files, missing sample files etc.) and now have still 6 left:

Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.18762_none_ca170d2128c5e4f6.manifest amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.18762_none_ca170d2128c5e4f6
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17126_none_471a1ee7c314b101.manifest amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17126_none_471a1ee7c314b101
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.18869_none_c918c4f9d6d3a945.manifest x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.18869_none_c918c4f9d6d3a945
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_dde8082373780acad1d48b1f7e6f55e4_b03f5f7f11d50a3a_6.1.7601.18523_none_ea0d94d 47d8b5c06.manifest amd64_dde8082373780acad1d48b1f7e6f55e4_b03f5f7f11d50a3a_6.1.7601.18523_none_ea0d94d47d8b5c06
(f) CSI Payload File Missing 0x00000000 crypt32.dll amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22380_none_b9cf97000dcd714c
(f) CSI Payload File Missing 0x00000000 win32k.sys amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22919_none_17a80c50ca3f8394

Summary:
Seconds executed: 960
Found 6 errors
CSI Manifest All Zeros Total count: 1
CSI Manifest Failed Catalog Check Total count: 3
CSI Payload File Missing Total count: 2

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.18762_none_ca170d2128c5e4f6.manifest
winsxs\manifests\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17126_none_471a1ee7c314b101.manifest
winsxs\manifests\x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.18869_none_c918c4f9d6d3a945.manifest
winsxs\manifests\amd64_dde8082373780acad1d48b1f7e6f55e4_b03f5f7f11d50a3a_6.1.7601.18523_none_ea0d94d 47d8b5c06.manifest

I tried to mount windows dvd, but the version of these files do not match and I don't know where to get them from. Also I am not even sure if this will solve my update issues.

- kasefloha -

Brds7t7 · 23 Feb 2016

Windows updates have been slow for a lot of Windows 7 users ever since Windows 10 was released.
Try rebooting the PC, then install the latest Windows update client. Then reboot the PC again and check for updates. Be prepared to wait for at least 30 minutes.

https://support.microsoft.com/en-us/kb/3135445

kasefloha · 23 Feb 2016

Thanks a lot for that recommendation, but this is already installed since about 10 days without any improvement.

Attached a sreenshot of updates that keep on failing.

wben353 · 24 Feb 2016

I'll see if I have the missing files.
Please run MGAdiag tool, & post results
& windowsupdate.log located at: C:\Windows
Only have 2 of your missing files, attached.

kasefloha · 25 Feb 2016

Thanks for these 2 files. Here the result of MGADiag tool:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: 
Windows Product Key Hash: 
Windows Product ID: 00426-OEM-9111101-04706
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {43395EA7-E536-4681-BA70-4DAEB35FA1A6}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: D:\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{43395EA7-E536-4681-BA70-4DAEB35FA1A6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey></PKey><PID>00426-OEM-9111101-04706</PID><PIDType>3</PIDType><SID>S-1-5-21-1578086228-3595645811-3924511972</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1205   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100924000000.000000+000</Date></BIOS><HWID>CA3D3B07018400FE</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120407-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>6466409B954B072</Val><Hash>NQUD/zD1Yk/Lq97s6tVG23gsgX4=</Hash><Pid>72873-057-4426336-56172</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Softwarelizenzierungsdienst-Version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Beschreibung: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Aktivierungs-ID: 
Anwendungs-ID: 
Erweiterte PID: 
Installations-ID: 
Prozessorzertifikat-URL: SpcService Web Service
Computerzertifikat-URL: RacService Web Service
Lizenz-URL verwenden: UseLicenseService Web Service
Product Key-Zertifikat-URL: PkcService Web Service
Teil-Product Key: 
Lizenzstatus: Lizenziert
Verbleibende Windows Rearm-Anzahl: 4
Vertrauenswürdige Zeit: 25.02.2016 16:13:19

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:11:2015 09:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: 

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            092410        APIC1941
  FACP            092410        FACP1941
  HPET            092410        OEMHPET 
  MCFG            092410        OEMMCFG 
  OEMB            092410        OEMB1941
  OSFR            092410        OEMOSFR 
  SSDT            DpgPmm        CpuPm

SIW2 · 25 Feb 2016

You might be better doing a Repair Install

wben353 · 25 Feb 2016

Repair Install will fix your issue(s). saves old setting to windowsold if you wish to revert. saves all your files, folders, pictures, etc. just reinstalls windows. must be same version that is currently on your machine. Do you have win7 DVD?

kasefloha · 25 Feb 2016

No I don't have a dvd. I got a Windows Vista Ultimate w/Offer Form OEM Software and an upgrade option to Windows 7 Ultimate. I tried Microsoft website to download ISO, but it says:

The product key you entered is obviously one of software that was preinstalled by the manufacturer. Information about software restore options, device manufacturer.

I think I bought it more than 7 years ago and can't remember who the manufacturer is to contact or if he still in business :-( Any suggestions?

torchwood · 25 Feb 2016

You appear to have a problem with your WAT files.
Name: Windows(R) 7, Ultimate edition Beschreibung: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Aktivierungs-ID:
Anwendungs-ID:
Erweiterte PID:
Installations-ID:

Please download and run KB971033.
REBOOT
then supply new copy of MGAdiag.

Roy

wben353 · 25 Feb 2016

Thanks for chiming in Torchwood
Here's link to page click here.