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Windows 7: Windows update will not complete - constantly scanning for updates

03 Mar 2016   #11

Windows 7 professional 64-bitn SP1

Here is the log file, with all the older cabs stripped out of it.

My System SpecsSystem Spec
03 Mar 2016   #12

Windows 7 professional 64-bitn SP1

I have to go to work now, so I'll have to run mgadiag later
My System SpecsSystem Spec
03 Mar 2016   #13

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Witchhazel,
Looks like you have pending updates.
Caused by your comp shutting down whilst it was starting up, presume a power outage.
Can you
COPY and PASTE the following, in an Elevated command mode prompt

Net stop bits
Net stop wuauserv
Ipconfig /flushdns
cd \documents and settings\all users\application data\microsoft\network\downloader
Del qmgr0.dat
Del qmgr1.dat
Net start bits
Net start wuauserv

Then enter

Then these also in an elevated command mode

takeown /f C:\Windows\winsxs\pending.xml

Ren c:\windows\winsxs\pending.xml pending.old



Then try 1 update, rerun sfc/scannow post the log
My System SpecsSystem Spec

03 Mar 2016   #14

Windows 7 professional 64-bitn SP1

Followed your instructions. However, there didn't seem to be any file named pending.xml anywhere.
I did try to go ahead and run an update but got error code 8008005. In case it helps, I am going to go ahead and run sfc/scannow and I am currently trying to get you the Mgadiag. Should it be taking a long time to run? It has been running for about an hour. Also, in case it helps, my windows updater version is 7.6.7601.19077
My System SpecsSystem Spec
03 Mar 2016   #15

Windows 7 professional 64-bitn SP1

the result of MGA Diag is below. I noticed a Temp folder in C:\windows\winsxs. Should it be emptied? Thanks

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-426Y4-DM4V2-9DB63
Windows Product Key Hash: CvN8k8q3TjzLK48yL56uTzsUWBk=
Windows Product ID: 00371-152-1386845-85440
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {AA298D99-99C8-4930-87F9-C7ECE57C3B51}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AA298D99-99C8-4930-87F9-C7ECE57C3B51}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9DB63</PKey><PID>00371-152-1386845-85440</PID><PIDType>5</PIDType><SID>S-1-5-21-754216410-1890486941-2309404370</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M3N78 PRO ACPI BIOS Revision 1003</Version><SMBIOSVersion major="2" minor="5"/><Date>20090602000000.000000+000</Date></BIOS><HWID>82D93307018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>534ABADDB132D86</Val><Hash>sAiF7muf38Aju87dH4uCvcv6V/0=</Hash><Pid>89409-707-0125751-65479</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-152-138684-01-1033-7600.0000-0212012
Installation ID: 003580517215035271133576527906960081530340365502913391
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 9DB63
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 3/3/2016 10:12:23 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:13:2015 03:44
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            Nvidia        ASUSACPI
  FACP            Nvidia        ASUSACPI
  HPET            Nvidia        ASUSACPI
  MCFG            Nvidia        ASUSACPI
My System SpecsSystem Spec
03 Mar 2016   #16

Win-7-Pro64bit 7-H-Prem-64bit

It would really help if you completed your system spec's page with exact products,
For 1 your mother board exact model/ cpu/ ram/ graphic's card....

Use the link above my signature "Fill in your system spec's page" it will help you and actually do it for you if ie11.. is your default browser for just that process :)

I personally don't see anything wrong with the report.
Except for possibly the build lab entry ;/
My System SpecsSystem Spec
04 Mar 2016   #17

Windows 7 professional 64-bitn SP1

I added more details on my system specs, of what I was able to get relatively quickly. Sorry that everything is coming in bits and pieces but I am finding this process to be very difficult when my computer is tied up for literally hours each time I try to do any of the suggested remedies. For example, rebooting takes 4+ hours because every time it says it is applying windows updates - do not shut down" Do I really have to sit through this painful wait, since it is clearly not accomplishing anything? I have not been able to install any updates (following your suggested steps each time) because some I have tried have given the "not applicable" error and others give error code 8008005 as mentioned in a previous post and others just scan for hours without achieving anything. I've been trying to run another SFC /scannow but now it says that "windows resource protection cannot start repair service." I'm now waiting for a reboot so I can start in safe mode and try to run it that way. (I'm posting this from a different computer while I wait).
My System SpecsSystem Spec
04 Mar 2016   #18

Windows 7 professional 64-bitn SP1

Regarding the build lab comment ... do I need to reactivate my license? I'm not getting any messages about my OS being "not genuine" but is that build lab version an indication that my COA has an issue?
My System SpecsSystem Spec
04 Mar 2016   #19

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Its trying to install those updates and failing then reverting hence the 4 hours+.

No your licence details are fine, we do get update failing even if the install is legit, but not recognised as such. mainly because registry cleaners are used, have you used 1?

Coz im in england theres the time delay as well.

My System SpecsSystem Spec
04 Mar 2016   #20

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
big stick

AS the damage has already been done,

Please do a forced shutdown
THIS IS NOT A PREFFERRED method for shutdown,

Hoped the small fix would work now for the big stick

On the System Recovery Options page, click Command Prompt.
Type cd C:\windows\winsxs, and then press ENTER.
Type ren pending.xml pending.old, and then press ENTER.
Type regedit, and then press ENTER.
On the File menu, click Load Hive.
Locate the following folder:
When you are prompted for a name, type Offline_Components.
In Registry Editor, locate and then delete the following registry
HLKM\Offline Components\AdvancedInstallersNeedResolving
HKLM\Offline Components\PendingXmlIdentifier
Exit Registry Editor:
At the command prompt, type exit to exit Registry Editor.
Press ENTER.
Restart System

My System SpecsSystem Spec

 Windows update will not complete - constantly scanning for updates

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