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Windows update will not complete - constantly scanning for updates
My windows (7 pro) update last successfully completed on Feb 6, 2016. Since then, if I click on windows update, it starts "scanning for updates" and does not advance beyond that point. I let it run for 48 hours, but it does not proceed. Also (maybe related) when I shut down or restart the computer, I get an infinite "shutting down" screen and the process does not complete. Again, it can sit there like that for 24+ hours, then I give up and turn it off.
I have tried the following: Ran CCCleaner, Malwarebytes (computer is clean), ran the windows update repair tool (said it fixed a service registration issue), ran sfc /scannnow. I tried restore to a system restore point, but apparently that isn't running correctly either. At first it wouldn't even launch, but now I can get it to launch but it doesn't list any available restore points. Do I have any other options other than a complete reinstall? If bite the bullet and upgrade to Windows 10 (arrrrgh!) is it going to carry over my problems? Thanks
Last edited by witchhazel; 02 Mar 2016 at 08:37.