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#11
Here is the log file, with all the older cabs stripped out of it.
Here is the log file, with all the older cabs stripped out of it.
I have to go to work now, so I'll have to run mgadiag later
Hi Witchhazel,
Looks like you have pending updates.
Caused by your comp shutting down whilst it was starting up, presume a power outage.
Can you
COPY and PASTE the following, in an Elevated command mode prompt
Net stop bits
Net stop wuauserv
Ipconfig /flushdns
cd \documents and settings\all users\application data\microsoft\network\downloader
Del qmgr0.dat
Del qmgr1.dat
Net start bits
Net start wuauserv
Then enter
REBOOT
Then these also in an elevated command mode
takeown /f C:\Windows\winsxs\pending.xml
enter
Ren c:\windows\winsxs\pending.xml pending.old
Enter
Reboot
Then try 1 update, rerun sfc/scannow post the log
Roy
Followed your instructions. However, there didn't seem to be any file named pending.xml anywhere.
I did try to go ahead and run an update but got error code 8008005. In case it helps, I am going to go ahead and run sfc/scannow and I am currently trying to get you the Mgadiag. Should it be taking a long time to run? It has been running for about an hour. Also, in case it helps, my windows updater version is 7.6.7601.19077
the result of MGA Diag is below. I noticed a Temp folder in C:\windows\winsxs. Should it be emptied? Thanks
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-426Y4-DM4V2-9DB63 Windows Product Key Hash: CvN8k8q3TjzLK48yL56uTzsUWBk= Windows Product ID: 00371-152-1386845-85440 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {AA298D99-99C8-4930-87F9-C7ECE57C3B51}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.151019-1254 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Professional Plus 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{AA298D99-99C8-4930-87F9-C7ECE57C3B51}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9DB63</PKey><PID>00371-152-1386845-85440</PID><PIDType>5</PIDType><SID>S-1-5-21-754216410-1890486941-2309404370</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M3N78 PRO ACPI BIOS Revision 1003</Version><SMBIOSVersion major="2" minor="5"/><Date>20090602000000.000000+000</Date></BIOS><HWID>82D93307018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>534ABADDB132D86</Val><Hash>sAiF7muf38Aju87dH4uCvcv6V/0=</Hash><Pid>89409-707-0125751-65479</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-152-138684-01-1033-7600.0000-0212012 Installation ID: 003580517215035271133576527906960081530340365502913391 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 9DB63 License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 3/3/2016 10:12:23 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 11:13:2015 03:44 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NgAAAAIABAABAAIAAAACAAAAAQABAAEAln2qISjCcHxWEJaShFZCmZjT8IZOvoIyAgeihtbH OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC Nvidia ASUSACPI FACP Nvidia ASUSACPI HPET Nvidia ASUSACPI MCFG Nvidia ASUSACPI
Hi,
It would really help if you completed your system spec's page with exact products,
For 1 your mother board exact model/ cpu/ ram/ graphic's card....
Use the link above my signature "Fill in your system spec's page" it will help you and actually do it for you if ie11.. is your default browser for just that process :)
I personally don't see anything wrong with the report.
Except for possibly the build lab entry ;/
https://social.microsoft.com/Forums/...enuinewindows7
I added more details on my system specs, of what I was able to get relatively quickly. Sorry that everything is coming in bits and pieces but I am finding this process to be very difficult when my computer is tied up for literally hours each time I try to do any of the suggested remedies. For example, rebooting takes 4+ hours because every time it says it is applying windows updates - do not shut down" Do I really have to sit through this painful wait, since it is clearly not accomplishing anything? I have not been able to install any updates (following your suggested steps each time) because some I have tried have given the "not applicable" error and others give error code 8008005 as mentioned in a previous post and others just scan for hours without achieving anything. I've been trying to run another SFC /scannow but now it says that "windows resource protection cannot start repair service." I'm now waiting for a reboot so I can start in safe mode and try to run it that way. (I'm posting this from a different computer while I wait).
Regarding the build lab comment ... do I need to reactivate my license? I'm not getting any messages about my OS being "not genuine" but is that build lab version an indication that my COA has an issue?
Its trying to install those updates and failing then reverting hence the 4 hours+.
No your licence details are fine, we do get update failing even if the install is legit, but not recognised as such. mainly because registry cleaners are used, have you used 1?
Coz im in england theres the time delay as well.
Roy
AS the damage has already been done,
Please do a forced shutdown
THIS IS NOT A PREFFERRED method for shutdown,
PRESS AND >> HOLD << YOUR POWER BUTTON, TILL IT TURNS OFF
Hoped the small fix would work now for the big stick
On the System Recovery Options page, click Command Prompt.
Type cd C:\windows\winsxs, and then press ENTER.
Type ren pending.xml pending.old, and then press ENTER.
Type regedit, and then press ENTER.
Select HKEY_LOCAL_MACHINE.
On the File menu, click Load Hive.
Locate the following folder:
C:\windows\system32\config\components
When you are prompted for a name, type Offline_Components.
In Registry Editor, locate and then delete the following registry
subkey:
HLKM\Offline Components\AdvancedInstallersNeedResolving
HKLM\Offline Components\PendingXmlIdentifier
Exit Registry Editor:
At the command prompt, type exit to exit Registry Editor.
Press ENTER.
Restart System
Roy