New
#21
Ok. Thanks for all of your help and for sticking with this. I did run CCleaner early on. Not sure if I need to run it again. I will try your latest list of instructions but I noticed earlier that there is no file named Pending.xml in the winsxs folder you mentioned, but there is a temp folder with a bunch of other .xml files. Is pending.xml a hidden file? I am logged in as administrator btw. Thanks again