Windows update will not complete - constantly scanning for updates

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  1. Posts : 19
    Windows 7 professional 64-bitn SP1
       #1

    Windows update will not complete - constantly scanning for updates


    My windows (7 pro) update last successfully completed on Feb 6, 2016. Since then, if I click on windows update, it starts "scanning for updates" and does not advance beyond that point. I let it run for 48 hours, but it does not proceed. Also (maybe related) when I shut down or restart the computer, I get an infinite "shutting down" screen and the process does not complete. Again, it can sit there like that for 24+ hours, then I give up and turn it off.
    I have tried the following: Ran CCCleaner, Malwarebytes (computer is clean), ran the windows update repair tool (said it fixed a service registration issue), ran sfc /scannnow. I tried restore to a system restore point, but apparently that isn't running correctly either. At first it wouldn't even launch, but now I can get it to launch but it doesn't list any available restore points. Do I have any other options other than a complete reinstall? If bite the bullet and upgrade to Windows 10 (arrrrgh!) is it going to carry over my problems? Thanks
    Last edited by witchhazel; 02 Mar 2016 at 08:37.
      My Computer


  2. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    choice


    Hi WitchHazel,
    As you have a retail install,(and presumably the disks)
    The choice is yours try W10 if you dont like it revert back to W7.

    If you want to stay with W7, and try and sort it, follow the instructions in the sticky posting at the top of this sub-forum.

    Roy
      My Computer


  3. Posts : 19
    Windows 7 professional 64-bitn SP1
    Thread Starter
       #3

    I have already tried the things listed in the sticky post and they did not help. I see in another related post that someone says there is a new version of Windows updater that needs to be downloaded? I will try this tonight
      My Computer


  4. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Well if you post the
    cbs logs,mgadiag we can try and help you
    No info makes it impossible

    Roy
      My Computer


  5. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #5

    Hi,
    Confirm your windows update setting are Excluding Recommended updates being installed the same way as Important updates.

    Set to install automatically
    This is the new client update or at least good enough to manually install if it does not exist already,
    https://support.microsoft.com/en-us/kb/3135445

    Click Start and type in the search box
    services
    Click on the suggestion or the enter key,
    Make sure these services are running and on automatic,
    Background intelligent transfer services
    Cryptographic
    Windows installer
    Windows update

    Actually here is the newest update client
    https://support.microsoft.com/en-us/kb/3138612
      My Computer


  6. Posts : 19
    Windows 7 professional 64-bitn SP1
    Thread Starter
       #6

    Yes I have unchecked the setting regarding the installation of recommended updates. Also Right now I have automatic update turned off and have been trying to manually run them, most recently only trying to install KB 3135445, which, like everything else, runs for hours "scanning for updates" without accomplishing anything. It is hard to get much accomplished because each step I try seems to take all day. I will try 3138612 today with the steps you suggest.
    I've been trying to upload my logs as a cbs.zip file but every time I click upload in your dialog box, I get a 404-server error.
      My Computer


  7. Posts : 19
    Windows 7 professional 64-bitn SP1
    Thread Starter
       #7

    Ok. I uploaded only the most recent files in the CBS log, rather than zipping the whole folder. See if this is useful Thanks!
      My Computer


  8. Posts : 19
    Windows 7 professional 64-bitn SP1
    Thread Starter
       #8

    ok, I just got a message that 3138612 "is not applicable to my computer"
      My Computer


  9. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #9

    SP1


    Hi Witchhazel,

    That only works for W7 >> SP1<<, you need this one, scroll down till you see the big blue download button.
    (read the instructions as well)
    https://support.microsoft.com/en-us/kb/949104

    Roy
      My Computer


  10. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #10

    logs


    still cant see any logs,


    1. Right-click and on the CBS folder and select Copy.
    2. Minimise all open windows and right-click on your Desktop, then select Paste.
    3. Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder.
    4. A file, CBS.zip should appear on your Desktop.
    5. Then upload as an attchment

    Roy

    Mgadiag as well please
      My Computer


 
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