Windows Update error code 643

For more than one year, my automatic Windows Update process has unsuccessfully tried to install (around once a day !) KB3001652 (Visual studio 2010 Tools for Office Runtime). I haven't seen any problem with other automated Updates of Windows, MS Office, NET.Framework, etc....

I have tried first "Fix-It" which doesn't produce any error message. Secondly I launched "SURT", which tells me "This update doesn't apply to your computer". "SFC /scannow" doen't report any violation issue.I don't know how to do for resolving this problem.

I'm using Windows 7 Professional 64 bits SP1. Norton (NIS, the most recent version), "ShellfolderFix" and also Tune-Up utilities are installed on my PC. I have also tried to install KB3001652 manually after having deactivated the firewall and the "Auto-Protect" functions of Norton : no success.

Thanks for your help (and sorry if the English translation of the French messages is aproximate)
XRay78 - Crespières - France

Hi Xray,
That update was one of MS's "botched" fixes, as you said a year ago.
Please change your updates options to never.
REBOOT
Reset updates to let me choose, when it then reappears Select Hide.

In a couple of days time it will more than likely reappear this will be the patched version, let it update.
and reset updates back to normal.

Roy

torchwood said:

Hi Xray,
That update was one of MS's "botched" fixes, as you said a year ago.
Please change your updates options to never.
REBOOT
Reset updates to let me choose, when it then reappears Select Hide.

In a couple of days time it will more than likely reappear this will be the patched version, let it update.
and reset updates back to normal.

Roy

Click to expand...

Thank you Roy. I did the two first steps. And I'm now waiting for the Updater to tell me it wants to install KB3001652.
Ray