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"Restart your computer to install important updates" - ad infinitum
Greetings Seven Forums Gurus and apologies for the TL;DR nature of this post. Trying to put all the relevant information in.
So a problem has come up from a little old lady customer here. She got hit by the non-voluntary Windows 10 upgrade last week - caught it somewhere before it did the final install, and who knows what she did exactly, but before I got a chance to look at the computer she had somehow managed to revert to 7.
At that point I ran the GWX toolbox and canned the 10 upgrades but by then the damage was done, and the machine won't check for updates and won't stop saying it hasn't finished installing the last update.
Notice it says never checked for and never installed updates - these are probably as a result of some of the stuff I have tried. It also says "You receive updates - for Windows only" although there is no option on the settings page to check for other products' updates.
Incidentally I have also tried changing the settings to Never install updates and removing both check-marks - makes no difference.
Under Update History the only item listed is Hotfix for Windows KB947821 (that's the System Update Readiness Tool) which I ran manually today. If I click "check for updates" it very quickly pops up a little window to say "Windows Update cannot currently check for updates, because you must first restart the computer..." blah blah blah. Well it's been restarted more than a dozen times, with all the various things I've tried.
OK so what *have* I tried. Amongst other things, and not necessarily in this order (it's been a couple of days of hacking around, I tell you):
- Microsoft Fixit 50202 (twice, I think)
- Tweaking.com "Windows_Repair_AIO"
- Manually resetting update components (Otion 3 from tutorial 91738)
- SURT as mentioned above
- sfc /scannow (I don't know why I bothered with this one, I've never seen it do *anything*) - in this case it reported no errors, nothing *to* do.
- possibly some other stuff I have forgotten now.
Every time: Windows Update - restart your computer. And of course the nag box that gives you the option of postponing for 10 minutes, 1 hour, or 4 hours.
The System & Application event logs show no errors or even warnings that look even vaguely relevant, to me. There is no Windows Update error number to quote. Just refuses to check for updates!
The CBS.log folder consists of four CbsPersist CAB files of between 13 and 29 MB that don't compress, and one of about 1 MB. None of them are recent (four days old and older) - any point in uploading any of them? I have included the current CBS.log file as well as the "uneventful" SUR logfiles.
So any helpful suggestions will be gratefully accepted.
PS I would have reverted Windows to a previous state if there were any, but alas...
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