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Windows 7: Windows says its not genuine

19 Mar 2016   #1

Windows 7 Ultimate 32 bit
Windows says its not genuine

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {4196043B-C444-45CA-B29F-084816A676EB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150113-1808
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4196043B-C444-45CA-B29F-084816A676EB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4093742871-2619363980-2822463250</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 7739</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>V1.03</Version><SMBIOSVersion major="2" minor="7"/><Date>20110721000000.000000+000</Date></BIOS><HWID>E04B3F07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-0792016
Installation ID: 019271380272300612892631975963561041382675525150531272
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: HYRR2
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 3
Trusted time: 3/19/2016 3:26:31 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:18:2016 18:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
I'm sure its genuine.

My System SpecsSystem Spec
19 Mar 2016   #2

Microsoft Windows 7 Ultimate 32-bit 7601

A google search for
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
has About 9,780 results. My guess is it's not genuine.
Windows says its not genuine-produck-key-google-search.jpg
A google search for
Has About 31,200 results

My System SpecsSystem Spec
19 Mar 2016   #3

Windows 7 Ultimate 32 bit
Thats unfortunate

Disappointing to hear that, this is a computer I bought used, there is a product key on the bottom, but it doesn't work because its for a different kind of windows, would it be possible to receive instruction on how to use that one.
My System SpecsSystem Spec

19 Mar 2016   #4

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi VP,

2 options
The reset to factory option might still be there if it wasn't over-written.

I suspect the sticker states W7 home premium.
If it does and option1 is not available to you. Know anyone with an acer with the same version (W7HP) or anyone who has a downloaded 3rd party iso.

My System SpecsSystem Spec
19 Mar 2016   #5

W7 Pro SP1 64bit

Quote   Quote: Originally Posted by sml156 View Post
A google search for
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
has About 9,780 results. My guess is it's not genuine.
Attachment 383773
A google search for
Has About 31,200 results
All OEM product keys are on the Internet. There is no reason to try and hide them. They cannot be used to "self-activate" an installation without a matching OEM SLIC table entry in BIOS and a matching OEM certificate on the hard drive. The key shown is Acer's OEM key for W7 Ultimate.

edit: I agree that this key does not belong on this laptop. This post was just to speak to the futility of Googling an OEM key.
My System SpecsSystem Spec
19 Mar 2016   #6

Windows 7 Home Premium 64 bit sp1

The OEM SLP stands for Original Equipment Manufacturer, System Locked Pre-install. If this computer was originally supplied with Windows 7 Home Premium, which seems likely as the OP has said the activation code on the bottom is different, then it will not activate with Windows 7 Ultimate.

The Activation code is locked to the motherboard, which is what is meant System Locked Pre-install. So changing the operating system will always bring up the "Not Genuine" notification.

The only way around this is to reinstall the same version of Windows that it was originally sold with. The sticker on the bottom should tell you what version of Windows that is. Then if you can borrow an installation DVD of the same version from a friend, you can install it & using the activation code on the bottom of the computer it should then work properly.
My System SpecsSystem Spec
20 Mar 2016   #7

Windows 7 Home Premium 64bit

Do what touchwood said first. If you have a OEM factory restore partition on the hard drive try that first. If you do not, you need to download a copy of Windows 7 that matchs the sticker on the bottom of your computer. You can download it from Microsoft. Use the key on the sticker.

Before you reinstall Windows back up your documents, pictures, music, videos and anything else you want to keep. One thing I always do is go to Device Manager and expand every item in there. Then take pictures of everything. If your phone has a camera you can use that. Just make sure you get everything and you can read it. After you install Windows go back into Device Manager and see what items are "unknown". Then you can look at your pictures and see what's missing.

Another thing I do is go to the manufacturer's website and download all the drivers for the computer. Start with your wifi and network card drivers. Just in case Windows don't have one you can use them to get on the Internet.

After you have Windows installed, go on the Internet and hopefully it will activate by itself. If it does not you have to call Microsoft and get them to activate it.
My System SpecsSystem Spec
20 Mar 2016   #8

Windows 7 Pro x64 Windows 10 Pro x64

You can not use an OEM key off the COA to download an iso file from Microsoft, we have been over this a million times.

But you can download an iso file of the version you need from here and burn to dvd and no more then x4 speed with this simple program.

Microsoft DigitalRiver Mirror

Free ISO Burner

You will ned to install utorrent to download the iso file, don`t install any extra offered garbage.

?Torrent® (uTorrent) - a (very) tiny BitTorrent client

If the COA is not for Windows 7 then you are out of luck, but you could try this site for other versions of windows.

Operating Systems
My System SpecsSystem Spec

 Windows says its not genuine

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