Windows Update error 8024402C


  1. Posts : 5
    Windows 7 x64
       #1

    Windows Update error 8024402C


    Hi Seven Forums


    My dad has a desktop that has had the age old update error 8024402C for Windows 7 for more than 6 months now. We have tried many many things, including all the usual recommendations:

    We tried by disabling antivirus and firewalls.
    We tried editing the registry keys AUoptions et cetera (the ones for the Windows update settings)
    We tried the Windows-updates-reset tool from this forums (by Brink)
    We did some virus scans.
    We tried the Microsoft Fixit tool.


    We followed the instructions of 'Windows Update posting Instructions' and here are the answers:

    Step 1: Did that, the error was not fixed.

    Step 2: The SFC scan told us there were some corrupted files that could not be repaired. See details in the CBS.log I have attached.

    Step 3: Windows Update error 8024402C (or 0x8024402C)

    Step 4: log file attached here: https://www.dropbox.com/sh/7kjs56buj...EuwvJrt9a?dl=0

    Hope this is of some help, really hope we can get a good solution for this and avoid buying new OS.

    Thank you in advance
      My Computer


  2. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi Henedyr,
    Boths those logs come back clean.
    Can you run and post the results of this tool
    Windows Genuine and Activation Issue Posting Instructions

    and just 1 days worth of the Windows update log.

    Roy
      My Computer


  3. Posts : 5
    Windows 7 x64
    Thread Starter
       #3

    Hi Roy

    Thank you for the reply. Yes, here are the results:


    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WWYF9-R9DCR-QB9CK
    Windows Product Key Hash: 9qUnykN7Dhap+p4EDDmqAMCqFfM=
    Windows Product ID: 00371-OEM-8992671-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {52CFE0D2-FC80-4317-A6C7-15B2929913F0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150202-1526
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Project Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{52CFE0D2-FC80-4317-A6C7-15B2929913F0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QB9CK</PKey><PID>00371-OEM-8992671-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-713197258-1993796398-2498264741</SID><SYSTEM><Manufacturer>FUJITSU</Manufacturer><Model>CELSIUS W510</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // American Megatrends Inc.</Manufacturer><Version>V4.6.4.0 R1.14.0 for D3067-A1x</Version><SMBIOSVersion major="2" minor="7"/><Date>20110729000000.000000+000</Date></BIOS><HWID>BD213D07018400FE</HWID><UserLCID>0406</UserLCID><SystemLCID>0406</SystemLCID><TimeZone>Rom, normaltid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>8D0B5876666EEC2</Val><Hash>5k1WKfLmPnD0gac6WqVA/GwRyQs=</Hash><Pid>89388-865-0242607-65027</Pid><PidType>8</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>80185811686F0E</Val><Hash>EVW9NmduCOSw5DLDGsQ88OA0ZVg=</Hash><Pid>84888-903-1084447-63104</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Version af softwarelicenstjeneste: 6.1.7601.17514
    
    Navn: Windows(R) 7, Professional edition
    Beskrivelse: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Aktiverings-id: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Program-id: 55c92734-d682-4d71-983e-d6ec3f16059f
    Udvidet PID: 00371-00178-926-700007-02-1033-7601.0000-0422011
    Installations-id: 014331080852621683210475268413295956424385610344542413
    URL-adresse på processorcertifikat: SpcService Web Service
    URL-adresse på maskincertifikat: RacService Web Service
    Brug licens-URL-adresse: UseLicenseService Web Service
    URL-adresse på produktnøglecertifikat: PkcService Web Service
    Delvis produktnøgle: QB9CK
    Licensstatus: Med licens
    Antal resterende aktiveringsnulstillinger af Windows: 1
    Tidspunkt, der er tillid til: 24-03-2016 11:35:03
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:18:2016 10:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln3g2QwM+gRMqbKLwPxmzy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			FTS   		D3067-A1
      FACP			FTS   		D3067-A1
      HPET			FTS   		D3067-A1
      MCFG			FTS   		D3067-A1
      TCPA			APTIO4		NAPAASF
      SSDT			AMICPU		PROC
      ASF!			INTEL 		 HCG
      SLIC			FSC   		PC      
      DMAR			ALASKA		A M I
    As part of my previous attempts to solve the error code, I cleared the windows update log, but I can inform you of what it looks like now:
    Code:
    Hotfix til Windows (KB947821)
    
    Installationsdato: ‎23-‎03-‎2016 15:31
    
    Installationsstatus: Fuldført (completed)
    
    Opdateringstype: Vigtig (important)
    
    Fix for KB947821
    
    Flere oplysninger: 
    http://support.microsoft.com/?kbid=947821
    
    Hjælp og support: 
    http://support.microsoft.com
    Thank you,
    Henrik
      My Computer


  4. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi Henedyr,

    Sorry mate thats a blocked Volume Licence Key which was installed with the Office 2007 Enterprise (VLK) suite.
    Assume he bought it between 6-9 months ago he was conned.
    MS picked it up as part of thier Genuine Windows Activation checks

    WHEN you uninstall Office it MIGHT revert back to the original OEM key for your Fujitsu, otherwise you will have to use the code on the sticker, (it will be on the side of the tower)
    Then you'll get your updates back.

    There are free "office" type applications available

    Roy
      My Computer


  5. Posts : 5
    Windows 7 x64
    Thread Starter
       #5

    Hi Roy


    Thanks for spotting that! I have uninstalled office 2007 and purchased office 365 instead. It was time for him to update his office anyway as the office 2007 worked poorly and slowly. However, it still does not allow me to update the system? What do you think could be the problem now? I tried rebooting 3 times after uninstalling.

    Best wishes
    Henrik
      My Computer


  6. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #6

    Hi Henrick,
    can you run KB971033, it might say already installed, but will update the system.

    Reboot

    When you installed 365 did you get any error messages.

    then please run the Mgadiag again.

    Roy
      My Computer


  7. Posts : 5
    Windows 7 x64
    Thread Starter
       #7

    Hi Roy

    Did exactly as you told me to, here are the results from the MGAdiag tool:


    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WWYF9-R9DCR-QB9CK
    Windows Product Key Hash: 9qUnykN7Dhap+p4EDDmqAMCqFfM=
    Windows Product ID: 00371-OEM-8992671-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {52CFE0D2-FC80-4317-A6C7-15B2929913F0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150202-1526
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{52CFE0D2-FC80-4317-A6C7-15B2929913F0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QB9CK</PKey><PID>00371-OEM-8992671-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-713197258-1993796398-2498264741</SID><SYSTEM><Manufacturer>FUJITSU</Manufacturer><Model>CELSIUS W510</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // American Megatrends Inc.</Manufacturer><Version>V4.6.4.0 R1.14.0 for D3067-A1x</Version><SMBIOSVersion major="2" minor="7"/><Date>20110729000000.000000+000</Date></BIOS><HWID>BD213D07018400FE</HWID><UserLCID>0406</UserLCID><SystemLCID>0406</SystemLCID><TimeZone>Rom, normaltid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Version af softwarelicenstjeneste: 6.1.7601.17514
    
    Navn: Windows(R) 7, Professional edition
    Beskrivelse: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Aktiverings-id: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Program-id: 55c92734-d682-4d71-983e-d6ec3f16059f
    Udvidet PID: 00371-00178-926-700007-02-1033-7601.0000-0422011
    Installations-id: 014331080852621683210475268413295956424385610344542413
    URL-adresse på processorcertifikat: http://go.microsoft.com/fwlink/?LinkID=88338
    URL-adresse på maskincertifikat: http://go.microsoft.com/fwlink/?LinkID=88339
    Brug licens-URL-adresse: http://go.microsoft.com/fwlink/?LinkID=88341
    URL-adresse på produktnøglecertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
    Delvis produktnøgle: QB9CK
    Licensstatus: Med licens
    Antal resterende aktiveringsnulstillinger af Windows: 1
    Tidspunkt, der er tillid til: 29-03-2016 07:41:18
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:18:2016 11:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln3g2QwM+gRMqbKLwPxmzy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			FTS   		D3067-A1
      FACP			FTS   		D3067-A1
      HPET			FTS   		D3067-A1
      MCFG			FTS   		D3067-A1
      TCPA			APTIO4		NAPAASF
      SSDT			AMICPU		PROC
      ASF!			INTEL 		 HCG
      SLIC			FSC   		PC      
      DMAR			ALASKA		A M I
    Thank you for taking time to look at this,
    Henrik
      My Computer


  8. Posts : 7,097
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #8

    Hi Henrik,
    whats the translation please
    Licensstatus: Med licens

    Are updates working now?


    Roy
      My Computer


  9. Posts : 5
    Windows 7 x64
    Thread Starter
       #9

    Sorry the translation is:
    "License status: with license"

    It still didn't work at this stage, so I upgraded the OS to windows 10 and now it is updating/working again.

    Don't know what caused this still.
      My Computer


 

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