Windows Updates not downloading

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  1. Posts : 60
    Windows 7 Home Premium SP1
       #1

    Windows Updates not downloading


    My Dell desktop was Vista Home Premium SP2 32bit. On 4/9 I did a clean install of 32bit Windows 7 Home Premium (Service Pack 1) with an OEM disk that I purhcased. I did not transfer any programs from the old system; have done all completely new installs on everything.

    I ran Windows Update and it just ran and ran forever. It never said "Windows is up to date". I checked the View Updates and there were 2 that apparently installed on the date I did the installation, 4/9 (see screenshot).

    I did the activation this morning and it was successful. I tried running Windows Update and again it keeps running without end. I finally shut it down.

    Secunia psi reports that my Windows 7 is up to date; however, I ran Belarc Advisor and it shows 147 missing updates, most of them either Important or Critical.

    sfc /scannow reports: Windows Resource Protection did not find any integrity errors.
    I am attaching the CBS log asked for in the instructions I read. I have downloaded the SURT tool but haven't run it yet. Perhaps there is some little thing that I am not doing right so I will wait until I hear back from the forum.
    Attached Thumbnails Attached Thumbnails Windows Updates not downloading-updates.png  
    Last edited by Nikilet; 11 Apr 2016 at 04:24. Reason: forgot to attach cbs file
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Hi,

    All I can say is make sure you have the latest Net framework 4.6.1 installed do it manually
    https://www.microsoft.com/en-us/down....aspx?id=49982

    And the most recent update client
    https://support.microsoft.com/en-us/kb/3138612

    If you want to start over see this it is a tricky process :)
    Reinstalled twice, but Windows still won't update
      My Computer


  3. Posts : 60
    Windows 7 Home Premium SP1
    Thread Starter
       #3

    I installed that Net framework 4.6.1 and afterwards the pop up told me that the installation was successful. However, that update does not appear in Windows Update under View Updates. It also does not appear when I got to Programs and Featurs and click on view installed updates.

    I am in the process of installing the other, KB3138612, right now and it looks like this might be a long process. It just keeps running and says it's "searching for updates on this computer."

    I definitely do not want to start all over. I'd rather manually download and install every update that is needed, but it looks to me like the computer isn't recognizing the updates anyway. Net framework was successful, but where is it?

    p.s. I started running that KB3138612 at around 3:30 I think. I had to leave the computer and just came back (6:30 p.m.) and it's still running so I assume something is wrong. I am going to cancel this and will run that SURT tool given by tom982 in the "Windows Update Posting Instructions" and see what happens. I'm confused because it appears to be the same tool but the number on that one is KB947821.
    Last edited by Nikilet; 11 Apr 2016 at 19:39. Reason: update information
      My Computer


  4. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    You will find 4.6.1,
    on Programs/features page, top left of screen click on features, new window opens please wait,

    Roy
      My Computer


  5. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #5

    Hi,
    Yep it is listed in Uninstall a program/ Programs and features as Microsoft Net.....

    Restart the machine and manually check for updates
    Or just restart and wait 24 hours and manually check

    Windows should do a updates check on startup actually delayed startup
    Look at the status of these services
    Then click Start and type in the search box
    services
    Click the suggestion or the enter key
    Make sure these services are running and on automatic or delayed start.
    Double click the listings to get the options to change them.
    Background intelligent transfer services
    Cryptographic
    Windows installer
    Windows update
      My Computer


  6. Posts : 60
    Windows 7 Home Premium SP1
    Thread Starter
       #6

    After I posted last I ran KB947821 as I said I would. Nothing was happening.
    Are KB947821 and KB3138612 the same? Do I still need to install 3138612?

    I looked in Programs and Features for the NDP461-KB3102436-x86-x64-AllOS-ENU.exe update in question and it was not there, It still isn't there, altho the KB947821 that finally just installed does show up in both places.

    I got the idea to check in Services and see if Windows Update was running. I selected Restart and I immediately got an error window (attached). Then I opened properties of Services/Windows Update/Properties and stopped it, then started it. After I did that I immediately got another window (attached) indicating it was installing.

    I went to Windows Update/View update history and as stated, KB947821 appears in both places. I tried to run the Windows Update again but still nothing.

    I went back into Services and Windows Installer did not appear to be running so I started that, auto/delayed start. Cryptographic was started but was on manual; I changed it to auto/delayed. Background intelligent transfer services was on manual; I changed it to auto/delayed.

    I was very hopeful this was fixed, but I downloaded one critical update which Belarc Advisor said was needed and when I clicked to install it, the Windows Update Standalone Installer opened and it's still running and still doing nothing. I'm going to try restarting.
    Attached Thumbnails Attached Thumbnails Windows Updates not downloading-error-0x8024001e.png   Windows Updates not downloading-installing.png  
      My Computer


  7. Posts : 60
    Windows 7 Home Premium SP1
    Thread Starter
       #7

    I tried everything at this link: Code 80080005 Error on windows update with windows 7 home premimum - Microsoft Community

    On this link I see it said for KB947821 to run as administrator and I don't think I did that. So tomorrow I will try running again.

    The first tool I ran on that link gave the report shown in #1 attached. The second tool I ran showed differently, #2 and #3 is the resulting report. I don't understand this stuff so am assuming you guys do and maybe you can see something about what's going on.

    So far nothing has worked. It's strange because I finally got that one Hotfix to download and install, and there were two updates which apparently installed the day I installed Windows 7, and now nothing.

    Meant to tell you also that I did find the Net framework in the actual program list. I was looking under installed updates.
    Attached Thumbnails Attached Thumbnails Windows Updates not downloading-1-wu-diagnostic.png   Windows Updates not downloading-2-all-not-fixed.png  
    Windows Updates not downloading Attached Files
      My Computer


  8. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #8

    Hi,
    Might try this
    Windows Update - Reset

    Usually it's a corrupt updates store have you ever run windows updates cleanup before ?
    Try this first before resetting win updates
    All I can say is make sure you have the latest Net framework 4.6.1 installed do it manually
    https://www.microsoft.com/en-us/down....aspx?id=49982

    And the most recent update client
    https://support.microsoft.com/en-us/kb/3138612

    Then if you feel up to it as a last resort before a clean install :)
    Use winkey+R
    Type in the Run box,
    eventvwr
    Windows logs on the left column and expanded them and right click and click on clear on the 4 entries below,
    Applications
    Security
    Setup
    System
    Exit and restart the machine again

    Make sure the services are running and hurry up and wait
    https://support.microsoft.com/en-us/kb/971033
      My Computer


  9. Posts : 13,576
    Windows 10 Pro x64
       #9

    Installing those 2 updates is no help at all, windows update is being all temperamental again today, 1 PC works fine while the other is still checking, you just hafta keep waiting.

    None of this ever happened until Windows 10 hit the fan.
      My Computer


  10. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #10

    Course it is

    PATCH TUESDAY

    Roy
      My Computer


 
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