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Windows 7: Windows not Genuine

12 Apr 2016   #1

Windows 7 Ultimate 64 bit
Windows not Genuine

Hi, I recently had a very bad virus that lead to wiping the hard drive, prior to this I had no issues.
After reloading and 3-4 months later, I have a message appearing stating 'Windows not Genuine'
Also received microsoft update last night and all was successful!
What do I need to do?
Thanks in anticipation
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {B7246E9A-EC24-41A5-BE9C-5CA1174B4E35}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160121-1718
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B7246E9A-EC24-41A5-BE9C-5CA1174B4E35}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-2847868046-2084443146-4102389391</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>G5210uk</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.13   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100908000000.000000+000</Date></BIOS><HWID>E3EF3207018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>6878ED435A7177A</Val><Hash>igDNuX9PVac8F5AHYsJ7qEK/Ztc=</Hash><Pid>81605-957-6846783-65080</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-1033-7600.0000-0422016
Installation ID: 000306946750693776586823774223203603591463811672226742
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: PMJBM
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 12/04/2016 15:51:12

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:23:2016 20:44
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  SRAT            AMD           FAM_F_10
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  OEMB            HPQOEM        SLIC-CPC
  SLIC            HPQOEM        SLIC-MPC
  SSDT            HPQOEM        SLIC-CPC

My System SpecsSystem Spec
12 Apr 2016   #2

64 bit win7 pro

Hi Buddy, usually the Windows not Genuine error can pop up after a mobo swap, HDD swap or even occasionally after a wipe and reload. Usually a call to the Microsoft activation center will sort this out. They also have a smart phone thingy now so they text you the code and its a lot faster. Go to computer/ properties / and see if you can activate by phone I find that is the best way. If you talk to a human tell them what happened if not and if asked how many computers have used this key always say 1. Best of luck Gordo
My System SpecsSystem Spec
12 Apr 2016   #3
SGT Oddball


Try re-entering the product key from the licence sticker on the case - Product Key Number - Change
My System SpecsSystem Spec

12 Apr 2016   #4

Windows 7 Pro x64 Windows 10 Pro x64

Is windows activated OK ? I was going to suggest the same thing oddball :)

Did you validate windows ?

What is validation and how does it work? - Windows Help
My System SpecsSystem Spec
12 Apr 2016   #5

W7 Pro SP1 64bit

The Windows Product ID and the partial Windows Product key in the MGA report indicate a stolen Lenovo key on an HP computer.
My System SpecsSystem Spec
12 Apr 2016   #6

Windows 7 Pro x64 Windows 10 Pro x64

Once again another bad Windows Ultimate install.

Don`t you have a valid COA on your computer so you can install the correct version of windows and activate it with the key on the COA ?

We are more then willing to help you get it right :)

Attached Images
Windows not Genuine-coa-certificate-authenticity.gif 
My System SpecsSystem Spec
12 Apr 2016   #7

Windows 7 Ultimate 64 bit

Hi, thank you for your responses, I will try calling Microsoft tomorrow and see what happens.
Also I haven't changed the windows version and I have tried re entering the key and that didn't work.
It worked fine for months and updates were being done as they should with no problem.
Will see what Microsoft say and let you know the outcome.
My System SpecsSystem Spec
12 Apr 2016   #8

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Buddy,
MS will do NOTHING but tell you to install the original operating system.
In your case Home premium, that what the sticker on the side of you tower will show.
Use your original back-up discs that came with the comp.

My System SpecsSystem Spec
12 Apr 2016   #9

Windows 7 Ultimate 64 bit

Hi Roy,

Thank you for that information, I will look to see if I can find all the codes, but didn't get any
discs with this pc .
My System SpecsSystem Spec
12 Apr 2016   #10

Windows 7 Pro x64 Windows 10 Pro x64

If you have a readable key on your COA, we will gladly post a link to download a Windows 7 Home Premium Service Pack 1 iso file.

There is no benefit in installing Windows 7 Ultimate unless you need the few added features, if you`re not legal we are not obliged to help you at all.

Your COA will tell you what version came with your PC along with your activation code, we`ll await your response.

Torch is correct in saying MS will do nothing for you, they will ask you what version is on your COA, just as we have, and tell you to install it.
My System SpecsSystem Spec

 Windows not Genuine

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