Windows Update (System updates) Multiple Failures

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  1. culture
    Posts : 17
    Windows 7 Ultimate x64
       New #1

    Windows Update (System updates) Multiple Failures


    Hi.
    I am having problems with windows when it tries to update the OS but apparently not when it tries to do Apps like Office as demonstrated by this screenshot:
    Windows Update (System updates) Multiple Failures-updatefail.jpg

    Having looked through the error codes they are as follows:
    KB3147071 - 800F0826
    KB3138901 - 800F0826
    KB3146963 - 800F0826
    KB3146706 - 80073AA2
    KB3137061 - 800F0826
    KB3145739 - 800F0826
    KB3133977 - 800F0826
    KB2952664 - 800F0826
    KB3149090 - 800F0826
    KB3148198 - 80073AA2

    I have tried the various fixes of un-registering/registering the windows update components as well as clearing the cache locally. I even tried straight out upgrading to Windows 10 which didn't work either :)

    Ran SURT and it installed KB947821 (it has done this before)
    Ran sfc /scannow (no integrity violations)

    The logs are linked below although I did remove CbsPersist_*.cab and CbsPersist_*.log as these were massive and, I imagine, archives.

    https://drive.google.com/file/d/0B5d...ew?usp=sharing

    Any help is appreciated as I have now run out of ideas
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  3. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #2

    Hi and welcome to SevenForums,
    I'd probably start by getting rid of Net 4.6.1 and use the offline installer for 4.5.2
    https://www.microsoft.com/en-us/down....aspx?id=42642

    Although I haven't had any issues with net 4.6.1 on 2 64 bit machine I did on a 32 bit system which it could just be new and weird ?

    Also try excluding recommended updates from installing with Important updates this time by changing your windows updates settings
    Then just attempt to install the important updates first.
    Windows Update (System updates) Multiple Failures-update-settings.jpg
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  4. culture
    Posts : 17
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Hi Again,
    So I have followed your advice and uninstalled the existing .Net Framework and installing the slightly older one.

    I then ran "check for updates" in Windows Updates (which took an hour!) and tried to install 5 of the security updates for windows 7. These all failed with the usual "Failure to Configure Windows Updates" at around 80-90% and rolled back.
    I have, previously, tried only installing a single update but without success.

    I would mention at this point that I used to have Sophos AV which I uninstalled and tried patching (didn't work) and have now moved to Kaspersky for this attempt.
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  6. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #4

    Hi,
    Have you run check disk
    SFC /SCANNOW Command - System File Checker
    If it finds error it can't fix restart the machine and rerun it.
      My Computer
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  7. culture
    Posts : 17
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    Hello.
    Have run sfc /scannow in an elevated session. It returned "Windows Resource Protection did not find any integrity violations".
    I also ran findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%userprofile%\Desktop\sfcdetails.txt
    which produced (slightly trimmed down)

    2016-04-21 10:53:29, Info CSI 000005e6 [SR] Verifying 100 (0x0000000000000064) components
    2016-04-21 10:53:29, Info CSI 000005e7 [SR] Beginning Verify and Repair transaction
    2016-04-21 10:53:32, Info CSI 000005e9 [SR] Verify complete
    2016-04-21 10:53:32, Info CSI 000005ea [SR] Verifying 73 (0x0000000000000049) components
    2016-04-21 10:53:32, Info CSI 000005eb [SR] Beginning Verify and Repair transaction
    2016-04-21 10:53:34, Info CSI 000005ed [SR] Verify complete
    2016-04-21 10:53:34, Info CSI 000005ee [SR] Repairing 0 components
    2016-04-21 10:53:34, Info CSI 000005ef [SR] Beginning Verify and Repair transaction
    2016-04-21 10:53:34, Info CSI 000005f1 [SR] Repair complete

    Attached as well.sfcdetails.txt
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  8. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #6

    Hi,
    Click Start and right click the Computer listing and select Properties
    On the top does it say sp1 there ?

    If so download the newest update client
    Switch your windows update setting to Never check for updates first before installing it
    https://support.microsoft.com/en-us/kb/3138612

    Then see if the last part in the quoted area helps install April's updates
    Reinstalled twice, but Windows still won't update

    If still no joy post this info
    Windows Genuine and Activation Issue Posting Instructions
      My Computer
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  10. culture
    Posts : 17
    Windows 7 Ultimate x64
    Thread Starter
       New #7

    Not sure what you mean about the quoted part?
    I am already on SP1 (have been for some time) and have installed the latest update client but I am pretty sure I have already done that.

    MGADiag:

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QMHRG-TD9YB-XWW2R
Windows Product Key Hash: teb0ON5bHjUCkHiUPP2rVNTdr68=
Windows Product ID: 00426-OEM-9154216-53624
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2AAF61B9-2325-41CE-8A19-610F534665FE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Culture\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2AAF61B9-2325-41CE-8A19-610F534665FE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XWW2R</PKey><PID>00426-OEM-9154216-53624</PID><PIDType>3</PIDType><SID>S-1-5-21-257026138-3301555396-324860539</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0106   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090715000000.000000+000</Date></BIOS><HWID>FB9E3107018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>AB3618603559588</Val><Hash>k8MEUVacnpvfq9IvHaS+srhUcX4=</Hash><Pid>89405-708-2335636-63053</Pid><PidType>14</PidType></Product></Products><Applications><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-542-153624-02-2057-7600.0000-0032002
Installation ID: 008173386982876744148120104235102153350101678930305526
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XWW2R
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 21/04/2016 16:15:11

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:12:2016 14:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAIAAAABAAEAAwADAAAABAABAAEA1gQKLGmpdi7IdCaUasiN7+7iktTgRX8NwP4ExcbkaqLqgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			071509		APIC1009
  FACP			071509		FACP1009
  HPET			071509		OEMHPET 
  MCFG			071509		OEMMCFG 
  OEMB			071509		OEMB1009
  DMAR			AMI		OEMDMAR
  OSFR			071509		OEMOSFR 
  SSDT			DpgPmm		CpuPm
      My Computer
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  11. culture
    Posts : 17
    Windows 7 Ultimate x64
    Thread Starter
       New #8

    Sorry, think I understand - am doing all of the quoted section.
      My Computer
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  12. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #9

    Hi,
    Okay lets see what happens after removing and installing net 4.5.2 again and follow the rest too :)
      My Computer
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  13. culture
    Posts : 17
    Windows 7 Ultimate x64
    Thread Starter
       New #10

    So i have:
    Changed Windows Updates to "never" and therefore am selectively installing.
    Installed the KB mentioned in the "quoted part".
    Rebooted.
    Accidentally installed 19 updates (they all rolled back)

    Un-installed 4.5.2 and the re-installed it. Rebooted.
    I managed to install a tiny update (1MB) KB3145739 and then thought "oooo maybe" so tried installing the others. These all failed and rolled back.

    The one that installed was a Security Update for Windows and all others were a Security Update for Windows 7 for x64-based systems. All are failing with 80073AA2 or 800F0826
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