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Windows 7: Windows 7 64 bit saying Not Genunie but bought from Dell

20 Apr 2016   #1

windows 7 64 bit
Windows 7 64 bit saying Not Genunie but bought from Dell

Okay, after going into for someone's account,

a virus or something landed on this computer ? installed like 8 different bloatware software.

Then Next thing I know when I rebooted, I got the error "Windows Not Genuine" ?

please help and here is the mgadiag tool output for the computer in question:

Diagnostic Report (1.9.0027.0):


Windows Validation Data-->

Validation Code: 50

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

Windows Product ID: 00359-OEM-8992687-00095

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {3ED1BE62-5BE9-4B23-B0C9-2A7AEAE76C5B}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7601.win7sp1_ldr.160317-0600

TTS Error: 

Validation Diagnostic: 

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 101 Not Activated

Microsoft Word 2002 - 101 Not Activated

Microsoft Office Enterprise 2007 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->

Proxy settings:

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{3ED1BE62-5BE9-4B23-B0C9-2A7AEAE76C5B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1865711942-1640408670-2385565264</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 3647</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="7"/><Date>20140403000000.000000+000</Date></BIOS><HWID>69FB3C07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>B251ED0ED413E7A</Val><Hash>2cB2nC+krYX9Ex3HQUq3+sKSrJM=</Hash><Pid>54189-OEM-1691641-96189</Pid><PidType>4</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65593</Pid><PidType>14</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="101"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.

Error: 0xC004F012 

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0x00000000

HealthStatus: 0x0000000000000000

Event Time Stamp: 2:14:2016 14:16

ActiveX: Not Registered - 0x80040154

Admin Service: Not Registered - 0x80040154

HealthStatus Bitmask Output:

HWID Data-->


OEM Activation 1.0 Data-->


OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information: 

  ACPI Table Name    OEMID Value    OEMTableID Value

  APIC            DELL          WN09   

  FACP            DELL          WN09   

  HPET            DELL          WN09   

  MCFG            DELL          WN09   

  FPDT            DELL          WN09   

  ASF!            INTEL          HCG

  SLIC            DELL          WN09   

  SSDT            PmRef        Cpu0Ist

  SSDT            PmRef        Cpu0Ist

  SSDT            PmRef        Cpu0Ist

  SSDT            PmRef        Cpu0Ist
hope this helps?

this computer is a work computer for my mom's business.

That is why I hate AOL!!!


Found out the REAL TROUBLE, MALWARE Infected! big time, it's infecting programs right and left,
causing windows programs,commands to be infected. Think going to have to re install ?

any help?

My System SpecsSystem Spec
21 Apr 2016   #2

Win-7-Pro64bit 7-H-Prem-64bit

Hi and welcome to SevenForums,
You can get installation media using Chrome and this process
Download Windows 7 and 8.1 ISO Images from Microsoft - gHacks Tech News

Although you might be better off getting the recovery media from Dell so the install self activates and you get media too for the future.

Then once you install just follow this process
Reinstalled twice, but Windows still won't update
My System SpecsSystem Spec
21 Apr 2016   #3

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

I dont think a re-install is neccvessary.
Download run Malwarebytes free
Do an on line scan with Eset, (dissable your current AntiVirus)

To clear the non genuine
D/L and run KB971033, then rerun the Mgadiag.

My System SpecsSystem Spec


 Windows 7 64 bit saying Not Genunie but bought from Dell

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