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Windows 7: Failing to update?

24 Apr 2016   #21

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Need the actual log file


My System SpecsSystem Spec
25 Apr 2016   #22

W7 Pro 32bit

Quote   Quote: Originally Posted by torchwood View Post
Need the actual log file



There is no log file in C>windows logs >windowupdate??


Attached Thumbnails
Failing to update?-w7.png   Failing to update?-w7-.png  
My System SpecsSystem Spec
25 Apr 2016   #23

W7 Pro 32bit

@Shawn...... care to chime in, would appreciate your expert assistance??

My System SpecsSystem Spec

25 Apr 2016   #24

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

ooops slightly wrong
C: >> windows >> windowsupdate

My System SpecsSystem Spec
25 Apr 2016   #25

W7 Pro 32bit


Attached Files
File Type: log WindowsUpdate.log (576.6 KB, 8 views)
My System SpecsSystem Spec
25 Apr 2016   #26

Win-7-Pro64bit 7-H-Prem-64bit

Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
Instant Savings App
On the BleepingComputer site use the button that looks like this,

You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
See this tutorial on how to download and run Malwarebytes,
Malwarebytes Anti-Malware Free
Also use the Custom scan option not the Threat scan,

Please Do Not clean/ Delete or Remove Any detections before posting the scan results first before review especially Malwarebytes,
Malwarebytes | Malwarebytes Anti-Malware Premium
SAS is safe to remove anything it finds
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
My System SpecsSystem Spec
25 Apr 2016   #27

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Please run this tool from here and post the results.
Windows Genuine and Activation Issue Posting Instructions

Until i see it no further assistance will be provided

Update your system specs

My System SpecsSystem Spec
25 Apr 2016   #28

W7 Pro 32bit

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-99X7X-48RV6-FDQK3
Windows Product Key Hash: II9sZTAt6ZWojYz4h1YyuYZLUhA=
Windows Product ID: 00371-OEM-9044641-73558
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {09FD8489-5B4A-4AB7-9C27-B3F177C78BD4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{09FD8489-5B4A-4AB7-9C27-B3F177C78BD4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FDQK3</PKey><PID>00371-OEM-9044641-73558</PID><PIDType>3</PIDType><SID>S-1-5-21-3244836457-3491624914-73764631</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGC-LS1</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0062W2</Version><SMBIOSVersion major="2" minor="40"/><Date>20060913000000.000000+000</Date></BIOS><HWID>F4D83307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pakistan Standard Time(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>83D84101F291D86</Val><Hash>gN+n9+Zg3Fc66TYV4mB8Ojpnl2g=</Hash><Pid>89388-707-4698546-65304</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-446-473558-02-1033-7600.0000-2062015
Installation ID: 021913861493611750695220748451082661039366279442377244
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: FDQK3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/25/2016 11:40:11 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
My System SpecsSystem Spec
25 Apr 2016   #29

W7 Pro 32bit

# AdwCleaner v5.113 - Logfile created 25/04/2016 at 23:43:06
# Updated 24/04/2016 by Xplode
# Database : 2016-04-24.3 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (X86)
# Username : Vaio - VAIO-PC
# Running from : C:\Users\Vaio\Downloads\AdwCleaner.exe
# Option : Scan
# Support : ToolsLib - Forum: Ask for help or share your experience.

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***** [ DLL ] *****

***** [ Shortcuts ] *****

***** [ Scheduled tasks ] *****

***** [ Registry ] *****

***** [ Web browsers ] *****


C:\AdwCleaner\AdwCleaner[S1].txt - [762 bytes] - [25/04/2016 23:37:57]
C:\AdwCleaner\AdwCleaner[S2].txt - [684 bytes] - [25/04/2016 23:43:06]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [756 bytes] ##########
My System SpecsSystem Spec
25 Apr 2016   #30

W7 Pro 32bit

I feel it might be quicker and less of a hassle to clean install?

My System SpecsSystem Spec

 Failing to update?

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