Unable to run Windows update. Error 80073712


  1. ddriskell2
    Posts : 2
    Windows 7 Home Premium 64bit
       New #1

    Unable to run Windows update. Error 80073712


    Hello,

    I am working on a friends laptop and I am running into a wall. I am hoping someone here could possibly help me. To begin this is an HP Pavilion dv6 laptop running Windows 7 Home Premium 64Bit. The issue I am having is that I cannot run Windows Update no matter what I try. Initially I was receiving error 80004005 when running Install Update, but after SURT the error changed to 80073712. Both errors directed me to the same solutions and nothing seems to work.

    I had been looking for answers and found these forums which directed me to Windows Update Posting Instructions. I went through all the steps and am still experiencing the same error 80073712 when attempting Windows Update.

    Log and Screen Shot

    Thank you to anyone willing to help because I am just flat out lost. =)

    Don
    Last edited by ddriskell2; 24 Apr 2016 at 17:10.
      My Computer
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  3. ddriskell2
    Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       New #2

    After some more digging I have found that attempts to update return the following in the WindowsUpdate.log

    Code:
    2016-04-24    10:48:20:852     440    192c    Agent    ***********  Agent: Initializing Windows Update Agent  ***********
2016-04-24    10:48:20:852     440    192c    Agent    ***********  Agent: Initializing global settings cache  ***********
2016-04-24    10:48:20:852     440    192c    Agent      * WSUS server: <NULL>
2016-04-24    10:48:20:852     440    192c    Agent      * WSUS status server: <NULL>
2016-04-24    10:48:20:852     440    192c    Agent      * Target group: (Unassigned Computers)
2016-04-24    10:48:20:852     440    192c    Agent      * Windows Update access disabled: No
2016-04-24    10:48:20:852     440    192c    DnldMgr    Download manager restoring 0 downloads
2016-04-24    10:48:20:852     440    192c    AU    ###########  AU: Initializing Automatic Updates  ###########
2016-04-24    10:48:20:852     440    192c    AU    AU setting next detection timeout to 2016-04-24 14:48:20
2016-04-24    10:48:20:852     440    192c    AU      # Approval type: Scheduled (User preference)
2016-04-24    10:48:20:852     440    192c    AU      # Scheduled install day/time: Every day at 3:00
2016-04-24    10:48:20:852     440    192c    AU      # Auto-install minor updates: Yes (User preference)
2016-04-24    10:48:20:852     440    192c    AU      # Will interact with non-admins (Non-admins are elevated (User preference))
2016-04-24    10:48:20:867     440    192c    AU    Setting AU scheduled install time to 2016-04-25 07:00:00
2016-04-24    10:48:20:867     440    192c    AU    Successfully wrote event for AU health state:0
2016-04-24    10:48:20:867     440    192c    AU    Initializing featured updates
2016-04-24    10:48:20:867     440    192c    AU    Found 0 cached featured updates
2016-04-24    10:48:20:867     440    192c    AU    Successfully wrote event for AU health state:0
2016-04-24    10:48:20:867     440    192c    AU    Successfully wrote event for AU health state:0
2016-04-24    10:48:20:867     440    192c    AU    AU finished delayed initialization
2016-04-24    10:48:20:867     440    192c    AU    #############
2016-04-24    10:48:20:867     440    192c    AU    ## START ##  AU: Search for updates
2016-04-24    10:48:20:867     440    192c    AU    #########
2016-04-24    10:48:20:867     440    192c    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {F740B48F-22C6-4394-9A95-E2BB5A31FD46}]
2016-04-24    10:48:20:914     440    14e0    Agent    *************
2016-04-24    10:48:20:914     440    14e0    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2016-04-24    10:48:20:914     440    14e0    Agent    *********
2016-04-24    10:48:20:914     440    14e0    Agent      * Online = Yes; Ignore download priority = No
2016-04-24    10:48:20:914     440    14e0    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2016-04-24    10:48:20:914     440    14e0    Agent      * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2016-04-24    10:48:20:914     440    14e0    Agent      * Search Scope = {Machine}
2016-04-24    10:48:20:914     440    14e0    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-04-24    10:48:20:914     440    14e0    Misc     Microsoft signed: Yes
2016-04-24    10:48:23:550     440    14e0    Misc    Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2016-04-24    10:48:23:566     440    14e0    Misc     Microsoft signed: Yes
2016-04-24    10:48:23:597     440    14e0    Agent    Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://ds.download.windowsupdate.com...acy-muauth.cab
2016-04-24    10:48:23:597     440    14e0    Misc    Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2016-04-24    10:48:23:613     440    14e0    Misc     Microsoft signed: Yes
2016-04-24    10:48:26:249     440    14e0    Misc    Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2016-04-24    10:48:26:265     440    14e0    Misc     Microsoft signed: Yes
2016-04-24    10:48:26:265     440    14e0    Setup    Checking for agent SelfUpdate
2016-04-24    10:48:26:265     440    14e0    Setup    Skipping selfupdate check.  An update was already attempted and failed
2016-04-24    10:48:26:265     440    14e0    Agent      * WARNING: Skipping scan, self-update check returned 0x8024D008
2016-04-24    10:48:26:265     440    14e0    Agent      * WARNING: Exit code = 0x8024D008
2016-04-24    10:48:26:265     440    14e0    Agent    *********
2016-04-24    10:48:26:265     440    14e0    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2016-04-24    10:48:26:265     440    14e0    Agent    *************
2016-04-24    10:48:26:265     440    14e0    Agent    WARNING: WU client failed Searching for update with error 0x8024d008
2016-04-24    10:48:26:265     440    14e0    Report    CWERReporter finishing event handling. (00000000)
2016-04-24    10:48:26:265     440    db8    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {F740B48F-22C6-4394-9A95-E2BB5A31FD46}]
2016-04-24    10:48:26:265     440    db8    AU      # WARNING: Search callback failed, result = 0x8024D008
2016-04-24    10:48:26:265     440    db8    AU      # WARNING: Failed to find updates with error code 8024D008
2016-04-24    10:48:26:265     440    db8    AU    #########
2016-04-24    10:48:26:265     440    db8    AU    ##  END  ##  AU: Search for updates [CallId = {F740B48F-22C6-4394-9A95-E2BB5A31FD46}]
2016-04-24    10:48:26:265     440    db8    AU    #############
2016-04-24    10:48:26:265     440    db8    AU    Successfully wrote event for AU health state:0
2016-04-24    10:48:26:265     440    db8    AU    AU setting next detection timeout to 2016-04-24 19:48:26
2016-04-24    10:48:26:265     440    db8    AU    Setting AU scheduled install time to 2016-04-25 07:00:00
2016-04-24    10:48:26:280     440    db8    AU    Successfully wrote event for AU health state:0
2016-04-24    10:48:26:280     440    db8    AU    Successfully wrote event for AU health state:0
2016-04-24    10:48:31:272     440    14e0    Report    CWERReporter finishing event handling. (00000000)
    Last edited by Brink; 24 Apr 2016 at 14:01. Reason: code box
      My Computer
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