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Windows 7: windows update not working (win 7 home basic)

04 May 2016   #1

7wi home basic 64bit
windows update not working (win 7 home basic)

WIN 7 x64 Home Basic
Did clean install few times from restore partition on hard drive.
1. Windows update is not working. Error - "windows update cannot currently check for updates, because the service is not running. you may need to restart your computer."
2. Onscreen keyboard (and other accessiblity functions) not working. Error -c:\windows\system32\osk.exe, a referral was returned from the server.

Ran sfc in safe mode as administrator. Sfc could not repair damaged files.
Log file is attached.

Ran twice windows repair in safe mode.

The problem still exists.

Help please!

My System SpecsSystem Spec
04 May 2016   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Ash,
Nothing wrong in that report at all.

The server referal error points towards a lack of access to it, is it your ISP's?, have you reset your ssid and password.

The Update error, service not started is spp??

For starters can you run the Windows update Troubleshooter, try updating again.

if that fails can you run/post the results from this link,

and from the Windows update log the last day entries

My System SpecsSystem Spec
05 May 2016   #3

7wi home basic 64bit

Hello Ray,

"The server referal error points towards a lack of access to it, is it your ISP's?, have you reset your ssid and password.

The Update error, service not started is spp?? " - didn't understood

Ran the windows update troubleshooter. It said- everything corrected but the issue remains.

Here is the result from second link-

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Y6G8H-PJXV6-77GQM
Windows Product Key Hash: bW3toF7YS7aVsH5nP9871FlwQH8=
Windows Product ID: 00346-OEM-8992752-50005
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.002
ID: {9F942B21-45CE-49A8-B416-173552BF7526}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9F942B21-45CE-49A8-B416-173552BF7526}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-77GQM</PKey><PID>00346-OEM-8992752-50005</PID><PIDType>2</PIDType><SID>S-1-5-21-3425814955-931251645-1467053542</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>N61Ja</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>N61Ja.211</Version><SMBIOSVersion major="2" minor="6"/><Date>20100519000000.000000+000</Date></BIOS><HWID>A2BB3607018400FC</HWID><UserLCID>0419</UserLCID><SystemLCID>0419</SystemLCID><TimeZone>Индийское время (зима)(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Версия службы лицензирования программного обеспечения: 6.1.7600.16385

Имя: Windows(R) 7, HomeBasic edition
Описание: Windows Operating System - Windows(R) 7, OEM_SLP channel
Идентификатор активации: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
Идентификатор приложения: 55c92734-d682-4d71-983e-d6ec3f16059f
Расширенный PID: 00346-00178-927-550005-02-1033-7600.0000-2092009
Идентификатор установки: 091283845081184365561581936376453335707124908805651725
URL-адрес сертификата процессора: SpcService Web Service
URL-адрес сертификата компьютера: RacService Web Service
Используйте URL-адрес лицензии: UseLicenseService Web Service
URL-адрес сертификата ключа продукта: PkcService Web Service
Частичный ключ продукта: 77GQM
Состояние лицензии: имеет лицензию
Оставшееся число возвращений к исходному состоянию активации Windows: 2
Доверенное время: 05.05.2016 10:46:09

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ Notebook
FACP _ASUS_ Notebook
DBGP _ASUS_ Notebook
HPET _ASUS_ Notebook
MCFG _ASUS_ Notebook
ECDT _ASUS_ Notebook
SLIC _ASUS_ Notebook
SSDT PmRef CpuPm

Windows update log is attached.

Attached Files
File Type: log WindowsUpdate.log (386.2 KB, 0 views)
My System SpecsSystem Spec

05 May 2016   #4

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Ash,
looks like youve got a bad set of Intel drivers,
follow this link and download the last set (4th blue box) iata.enu.exe

Should get rid of all those errors in the Mgadiag, run it after installing the drivers, post results .

My System SpecsSystem Spec
06 May 2016   #5

7wi home basic 64bit

Hello Roy,

Installed iata.enu.exe and everything worked. Tried many things but this worked.

Thanks a lot Roy.
My System SpecsSystem Spec

 windows update not working (win 7 home basic)

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