Windows update failre / endless search for updates

Hi,
I tried the first step- it registered vbscript.dll successfully, i reran Mgadiag but the problem still seems to be there.

I then repeated step 1 but did a reboot before running Mgadiag.

I then did the same for steps 2 and 3 one at a time - successfully registered dll, then reboot, then run Mgadiag but it looks like the problem line is still there each time, new log below:


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B50D5D6F-395F-477D-BA32-D72C9480B327}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B50D5D6F-395F-477D-BA32-D72C9480B327}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1327127725-3850345040-2025450725</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ57 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.43</Version><SMBIOSVersion major="2" minor="7"/><Date>20111213000000.000000+000</Date></BIOS><HWID>5C303D07018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:18:2016 20:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFYRgB3jBvqnJqGHhxw/4IvUF4=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP INSYDE
FACP HPQOEM SLIC-MPC
HPET HP INSYDE
BOOT HP INSYDE
MCFG HP INSYDE
ASF! HP INSYDE
SLIC HPQOEM SLIC-MPC
SSDT HP INSYDE
SSDT HP INSYDE

Hi Hopey,
Ok lets try a reset of the file, see screenshot.
then run
sfc /scannow and chkdsk.

Roy

Hi,
I reset the file as instructed - it validated Windows automatically I didn't need to re-enter the key.
I then ran sfc /scannow - Windows Resource Protection did not find any integrity violations.
I then ran chkdsk and reboot.

But when I try to run the Mgadiag now, I get the below error message when I try to click 'copy' to copy the results: "Failed to create output files, hr = 0x80070002. Please contact support." I've tried rebooting a few times but still get this message it won't let me click 'copy'.
If I scroll along to the Licensing tab, its still saying same error as before: C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'.

Thanks,

Actually, I've just checked and even though Mgadiag is now giving me that error each time I click 'copy', it is still copying to clipboard anyway despite the error - here is latest log:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B50D5D6F-395F-477D-BA32-D72C9480B327}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B50D5D6F-395F-477D-BA32-D72C9480B327}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1327127725-3850345040-2025450725</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ57 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.43</Version><SMBIOSVersion major="2" minor="7"/><Date>20111213000000.000000+000</Date></BIOS><HWID>5C303D07018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:18:2016 20:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFYRgB3jBvqnJqGHhxw/4IvUF4=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP INSYDE
FACP HPQOEM SLIC-MPC
HPET HP INSYDE
BOOT HP INSYDE
MCFG HP INSYDE
ASF! HP INSYDE
SLIC HPQOEM SLIC-MPC
SSDT HP INSYDE
SSDT HP INSYDE

Hi Hopey,
Getting to the end of the fix's.
final option is your Bios upto date.
That just leaves me with a couple of thoughts
Have you just installed/used any tune-up/registry/script denial programmes installed, these may have changed/interferred with the file.
note that includes any browser add-ons

Roy

Hi Roy,
I'm not sure about the BIOS - I don't think I've ever updated that since I bought the laptop 3 or 4 years ago and I wouldn't know how to without reading up on it.

I did install MyDefrag-v4.3.1 (3rd party defragmenter) and did a full run against the C drive, that was in early April. I didn't think to mention that as it was a few weeks before I started having issues. I know registry cleaners can cause issues (i haven't used one of those) but not sure if defragmenters can.

But when I look in installed Windows updates using Control panel - programs and features - it shows that the last Windows updates I got were 25/03/16 which was before I ran the defragmenter so I haven't successfully used Windows update since.

I'm considering plan B now - the Windows 10 free upgrade icon in my system tray, do you think this will work even if there is a problem with W7 now? But if you have any other ideas on fixing W7 first I'd prefer to try that.

Thanks,

Hi Hopey,
The exact matching error i found was corrected with the commands below

Please open an Elevated Command Prompt, and run the following commands...

C:\Windows\SysWOW64\REGSVR32 C:\Windows\SysWOW64\wshcon.dll
C:\Windows\SysWOW64\REGSVR32 C:\Windows\SysWOW64\scrrun.dll

reboot and run another MGADiag report.

BUT we've tried that allready

I did find some references to Bios updates causing this problem after a system restore, (HP forum),
but not for yours, F43, cant get the correct version for yours as there are to many models.
You could try updating, via the Insyde function on your comp.

Could you disconnect from the net
Dissable ESET
Turn off >>ALL<< add-ons/plug-ins/excelartors in Firefox/IE/any other browser

RERUN the above commands
REBOOT
rerun Mgadiag

if that works,
if not then i think a W10 install is the way to go

Roy

Hi Roy,
I've tried the instructions above - disabled AV, disconnected internet and disabled browser add-ons. Unfortunately its the same as before, those 2 dll's both register successfully but the error persists.

When I was googling this issue before I came here for help, I found another thread where someone had a similar problem not quite the same, however one of their symptoms is the same as mine - thread link:

ALCPU Forums ? View topic - Need Help Please. Load Library Failed.

There is one part of that below which is identical to what happens when I try to register those files including the exact same error -

"Everything registers OK except those last two in the syswow64 folder, wshext.dll and wshom.ocx. I get:
0x80040201 wshext.dll was loaded but the call the DllRegisterServer failed."

The person in that thread fixed it themselves - the fix is on that page, they imported it into the registry.

Do you think this may be worth trying here or is it a different issue? I've never imported anything into the registry before so not sure myself, i wouldn't know where to start.

Thanks,

Hi Hopey,

Thanks for popping in Callender.

The choice is yours Hopey, id try Callenders first,
nothing to lose everything to gain

Roy