Windows update failre / endless search for updates

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  1. Posts : 17
    Windows 7 Home Premium 64bit
       #1

    Windows update failre / endless search for updates


    Hi,
    I have Windows 7 Home Premium 64-bit, SP1, on a Compaq Presario CQ57 laptop.

    On 11th May Windows tried to download updates but something went wrong, laptop froze for over an hour and didn't respond - so I held the power button and forced restart. I thought updates had failed but when I turned the laptop back on it said it was finishing installing updates.

    However when I logged back in the popup in system tray said updates were available, but would just search endlessly without finding anything.

    I ran Windows update diagnostic tool, at first it kept finding error 0x80070057 and 80070005, and "Service registration is missing or corrupt". The diagnostic tool said fixed each time but when i re-ran the tool the same errors were reported and it still won't update.

    I tried to use system restore but strangely I only had 1 restore point - 11th May when the updates failed - i have never seen this before how can all my previous restore points be deleted? I restored to 11th May but Windows update is still the same not working.

    I have tried the following:

    Manually resetting windows update components using the Microsoft article.
    Running sfc /scannow (no problems found).
    Running extended chkdisk with both options ticked.
    Microsoft fixit 50123.

    I have also ran the Microsoft Fixit 50202 in both normal and aggressive mode several times.

    I am still getting the windows 10 update icon in the system tray. But I'm reluctant to try and upgrade until Windows 7 is fixed in case i want to revert back or the windows 10 upgrade fails and forces it to revert back.

    Can anyone help?

    Thanks.
      My Computer


  2. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi Hopey,
    What do you do, Upgrade or not?
    Your choice, depending on your reply we can go both ways
    upgrade to W10 or fix W7,
    Either way it will rely upon the results from this tool please copy/paste the results
    http://go.microsoft.com/fwlink/?LinkID=52012


    Roy
      My Computer


  3. Posts : 17
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks for the quick reply. I'd prefer to fix W7 first.

    Here are the results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B50D5D6F-395F-477D-BA32-D72C9480B327}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.160211-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B50D5D6F-395F-477D-BA32-D72C9480B327}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1327127725-3850345040-2025450725</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ57 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.43</Version><SMBIOSVersion major="2" minor="7"/><Date>20111213000000.000000+000</Date></BIOS><HWID>5C303D07018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:18:2016 20:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFYRgB3jBvqnJqGHhxw/4IvUF4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HP INSYDE
    FACP HPQOEM SLIC-MPC
    HPET HP INSYDE
    BOOT HP INSYDE
    MCFG HP INSYDE
    ASF! HP INSYDE
    SLIC HPQOEM SLIC-MPC
    SSDT HP INSYDE
    SSDT HP INSYDE
      My Computer


  4. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi Hopey,
    from the Mgadiag
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'

    couple of actions
    1) re-register the dll using an elevated command mode

    C:\Windows\SysWOW64\REGSVR32 C:\Windows\SysWOW64\wshcon.dll
    C:\Windows\SysWOW64\REGSVR32 C:\Windows\SysWOW64\scrrun.dll


    2) reset your IE options
    control panel > internet options > Advanced > restore advanced settings

    3) please run KB971033, dont worry if it states allready installed, it will update files anyway.

    REBOOT

    Then rerun the Mgadiag.

    Roy
    Last edited by torchwood; 19 May 2016 at 17:21.
      My Computer


  5. Posts : 17
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Hi,
    I've done those 3 actions - I got message that the .dll successfully registered and that KB971033 was already installed.

    New log:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B50D5D6F-395F-477D-BA32-D72C9480B327}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.160211-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B50D5D6F-395F-477D-BA32-D72C9480B327}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1327127725-3850345040-2025450725</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ57 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.43</Version><SMBIOSVersion major="2" minor="7"/><Date>20111213000000.000000+000</Date></BIOS><HWID>5C303D07018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:18:2016 20:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFYRgB3jBvqnJqGHhxw/4IvUF4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HP INSYDE
    FACP HPQOEM SLIC-MPC
    HPET HP INSYDE
    BOOT HP INSYDE
    MCFG HP INSYDE
    ASF! HP INSYDE
    SLIC HPQOEM SLIC-MPC
    SSDT HP INSYDE
    SSDT HP INSYDE
      My Computer


  6. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #6

    Hi Hopey,
    my bad forgot the system32 dll's

    C:\Windows\System32\REGSVR32 C:\Windows\System32\wshcon.dll
    C:\Windows\System32\REGSVR32 C:\Windows\System32\scrrun.dll

    REBOOT

    rerun Mgadiag.

    Roy
      My Computer


  7. Posts : 17
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Hi,

    I've tried that again a couple of times including the 2 new .dll (each registered ok in command prompt). On one of the attempts I uninstalled kb971033 then reinstalled. The log looks the same unless I'm missing something, am i right in thinking the problem is - Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'.

    New log below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B50D5D6F-395F-477D-BA32-D72C9480B327}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.160211-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B50D5D6F-395F-477D-BA32-D72C9480B327}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1327127725-3850345040-2025450725</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ57 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.43</Version><SMBIOSVersion major="2" minor="7"/><Date>20111213000000.000000+000</Date></BIOS><HWID>5C303D07018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:18:2016 20:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFYRgB3jBvqnJqGHhxw/4IvUF4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HP INSYDE
    FACP HPQOEM SLIC-MPC
    HPET HP INSYDE
    BOOT HP INSYDE
    MCFG HP INSYDE
    ASF! HP INSYDE
    SLIC HPQOEM SLIC-MPC
    SSDT HP INSYDE
    SSDT HP INSYDE
      My Computer


  8. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #8

    Hi Hopey,
    Yep thats the problem line.
    can you run this and post results

    reg query HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32

    What AV are you using, what before if any


    Roy
      My Computer


  9. Posts : 17
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Hi,
    I'm using Eset Nod 32 (AV only not the suite). That's the only AV that's been on the laptop as far as I remember. I also have Malwarebytes free on-demand only. I ran both when problems started happening but both show clean.

    copy of command prompt below-

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32> reg query HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-
    00AA004A55E8}\InprocServer32

    HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
    (Default) REG_SZ C:\Windows\system32\vbscript.dll
    ThreadingModel REG_SZ Both


    C:\Windows\system32>
      My Computer


  10. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #10

    Hi Hopey,
    lets try these

    In the Search box, type
    regsvr32 vbscript.dll and hit the Enter key

    ...or (if that fails..)
    On the start menu, click Run and type following command:
    regsvr32 c:\Windows\System32\vbscript.dll
    hit the Enter key

    ...or (if that fails..)
    in an Elevated Command Prompt window,
    Type %systemroot%\system32\regsvr32 %systemroot%\system32\vbscript.dll, and then press ENTER.

    very unusual error


    Roy
      My Computer


 
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