Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: cannot run surt, updater fails code 80092026

01 Jun 2016   #1

windows 7 pro 64
cannot run surt, updater fails code 80092026

good evening, I have tried following your instructions to post information regarding the error, but surt fails to execute the hotfix.
For the past month, I kept getting disconnected from my wifi, it would stop working, and could not run the troubleshooter either.
I ran windows updater, it did update some files, but failed with 3 having to do with microsoft net framework.
I play FSX and P3D, today I tried upgrading my P3D to a new version and it failed as well, never happened before.
since I could not run surt, can you please guide me thru what steps I can take, this is driving me crazy and those games are what keeps my brain distracted from thinking about a bladder tumor.
I am enclosing the error logs as well.

Attached Files
File Type: log CheckSUR.log (2.5 KB, 2 views)
File Type: log DXError.log (5.5 KB, 1 views)
My System SpecsSystem Spec
02 Jun 2016   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Annber,

Both of those reports are showing restrictions on user permissions.
I see you have Avast, can you update it and then run a
it could take a while.

My System SpecsSystem Spec
02 Jun 2016   #3

windows 7 pro 64

Hi Roy, thank you for responding and taking the time. Before I follow your instructions let me update you with some information and then pls confirm how to proceed.
-I have been googling this, and it seems the Prepar3d problem is related to DirectX, or so they say.
-When I could not run the troubleshooter, googling it brought up cryptographic services.
-I read somewhere that trying a different user name to run the updater and troubleshooter helps, well, the people that build this system had created another user name besides admin, so I did switch, ran the windows updater and it worked, the troubleshooter also works under that user name.
-reverting back to admin, the main user account, still cannot run troubleshooter, but updates do show installed for windows.
-Tried running DirectX and got the attached error.
-Tried running Prepar3D again, same problem.
It seems that DirectX and Cryptographic are involved?
I am also including the failed Prepar3d install log
awaiting your instructions, Bernardo.
Edit: Roy, I also followed this link from Microsoft, A cabinet file necessary for installation cannot be trusted. Please - Microsoft Community
but when I got to the initpki.dll, the following attached error happened.

Attached Thumbnails
cannot run surt, updater fails code 80092026-img_2465.jpg   cannot run surt, updater fails code 80092026-problem2.jpg  
Attached Files
File Type: log Prepar3D_v3_Academic_20160602141315.log (60.1 KB, 1 views)
My System SpecsSystem Spec

03 Jun 2016   #4

windows 7 Professional

GREETINGS! I am here to completely solve your problem.

Follow my instruction to completely solve your problem.

1. open CMD as administrator

type this words;
net stop wuauserv
net stop bits

2. Go to C:\Windows\SoftwareDistribution\Download - delete everything in there
C:\Windows\SoftwareDistribution\DataStore - also delete everything in here CMD as administrator; type this.
net start wuauserv
net start bits

4. REBOOT after

5. Next step, download FIX WU utility, in here Nothing found for %request_words% - The Windows Club
Follow the instructions, and click fix windows update

next is download windows REPAIR tool in here - Windows Repair Free/Pro - Windows Repair Free/Pro
Just follow the instructions in order to operate the program.

AFTER EVERYTHING, try to run the updates that you wanted to update.

Hope i really help you a lot.
God Bless.
My System SpecsSystem Spec
03 Jun 2016   #5

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Annber,

need to open Hidden Folders
Control Panel >> Folder options >> view >> Change to show hidden folders>>apply/ok


navigate to Windows\System32\directx
or Windows\SysWow64\directx if you have Windows 7 x64.

websetup folder will be visible now go in there and delete all contents.
run "dxwebsetup" again.

AS i said earlier this error identifies a permission problem.
If the above fails please run the BOOT time scan.
Cygnus's repairs will also be ineffectual if your system is infected.

My System SpecsSystem Spec

 cannot run surt, updater fails code 80092026

Thread Tools

Similar help and support threads
Thread Forum
Windows 7 updater fails to finish and causes svchost to use 50% CPU
With my Windows 7 Home Premium 64 bit version the svchost is stuck on nearly 50% CPU use, and updates is stuck too so that it stays on searching for windows updates but never completes to show any available.If I remove that Windows 10 upgrade offer will it then get fixed ?:shock:
Windows Updates & Activation
Windows 7 Updater, error code 0x8007370B
I'm having trouble updating my newly installed Windows 7 sp1. I've tried almost every automated fix or remidy I could find but nothing has worked. I'm able to sometimes download a couple updates at a time but other times I just get a stalled install or an error code. I had the same 0x8007370B error...
Windows Updates & Activation
win 7 updater downloads but fails to install updates error 80073712
This is my first time here so I hope I'm doing this right. Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82...
Windows Updates & Activation
Can't check for updates, SURT fails.
Hello. I can't check for Windows 7 Updates. I get an error saying that the service isn't running, even when it is (I checked services.msc). I tried running SURT, but I get an error 0xc8000247. I tried sfc /scannow, didn't work. CBS logs are attached. Thanks.
Windows Updates & Activation
New HDD, Windows will not update, cannot install SURT error code below
Dear Sevenforums, I just installed a new HDD by WD into a HP DV7T (2008), everything has been going well up until I tried to Update Windows. I did not retain anything from the previous installation as the previous hard drive up and quit on me! I activated windows and had it confirmed as...
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:08.
Twitter Facebook Google+