Windows Update (Win 7 x64) is completely dead

roiiploe · 18 Jul 2016

I have one workstation here that has now finally completely died as far as Windows Updates are concerned.

I have tried to apply a couple of manual attempts (windows standalone installer) that many have said "should" help with the slow updates over the last few months. KB3161664 is one of the recommendations. The other being KB 3161608 - containing the kernel update.

But this machine will not take either of those. I tried to run the MS FixIt Tool top reset the WU components - it runs for a hour with no visible signs of doing anything.

And of course running Windows Update for the July updates - gives me 7 items - but nothing will ever download.

What's the last resort here now - before I have burn this thing to the ground to get it working?

VP

Callender · 18 Jul 2016

Suggest: Stop WU service before installation - also disconnect from internet.

Standalone installers seem to work if WU service is stopped rather than left running.

RE: KB6161664 - that one sorted it last month but in addition this month there is:

https://support.microsoft.com/en-us/kb/3145739
https://support.microsoft.com/en-us/kb/3078601
https://support.microsoft.com/en-us/kb/3164033
https://support.microsoft.com/en-us/kb/3109094

Check if these are installed before going any further. Install if missing. They are required before installing KB3168965

Make sure that this one is installed too:

https://support.microsoft.com/en-us/kb/3138612

Then lastly reboot and install this one from command line (Elevated Command Prompt)

https://support.microsoft.com/en-us/kb/3168965

start /wait "" "%SystemRoot%\system32\wusa.exe" "C:\Users\Username\Full path to Windows6.1-KB3168965-x64.msu" /quiet /norestart

Edit: After a final reboot reconfigure Windows Update notify but do not auto download settings (reconfigure even if already configured by choosing another option and applying then apply the suggested settings)

Reboot again and run a manual update check.

ThrashZone · 18 Jul 2016

Hi
The only prerequisite to KB6161664 is also having KB3020369 installed first which was released sometime in 2015,
32 bit
https://www.microsoft.com/en-us/down....aspx?id=46827
64 bit
https://www.microsoft.com/en-us/down....aspx?id=46817

But most Importantly making sure you change the update settings to Never check for updates and restart the machine before attempting to manually install any updates.