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Windows 7: "windows not genuine" problems

30 Jun 2016   #1
Die Microsoft

Windows 7 Pro 64 bit
"windows not genuine" problems

I suddenly started getting the not genuine message and couldn't install updates any longer (error code 80080005). I noticed that my product key wasn't the same as the one on my laptop tag but when I tried changing it, it said it doesn't seem to be valid (which it is- I bought it as a return from BestBuy). I've tried every fix I can find online w/out success. When I tried slmgr.vbs /ato, it said the KMS service is unavailable. I've been using SLMGR -REARM but I only have 2 rearms left & still couldn't download or install updates anyways (I couldn't even install the system update readiness tool from MS), so I was thinking of maybe using WGA Remover from major geeks. On a side note, I've never been able to use any of Windows backup options except for being able to create restore points. I can't create a system image, system repair disc, or a full backup and gave up on that long ago after months of trying (I backup everything on a separate HD). Anyways, thanks for your help & here's my info:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
Windows Product ID: 00371-868-0000007-85464
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {EE8BE6A0-DA9E-4203-A869-066E367CA25D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160317-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-




Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>







EM><BIOS><Manufacturer>American Megatrends 






Standard Time(GMT-07:00)






Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, 

Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-868-000000-03-1033-7601.0000-

Installation ID: 


Partial Product Key: GPDD4
License Status: Initial grace period
Time remaining: 43080 minute(s) (29 day(s))
Remaining Windows rearm count: 2
Trusted time: 6/30/2016 3:17:24 PM
Please use slmgr.vbs /ato to activate and update KMS client 

information in order to update values.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: 



OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			Sony		VAIO
  FACP			Sony		VAIO
  HPET			Sony		VAIO
  MCFG			Sony		VAIO
  SLIC			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO

My System SpecsSystem Spec
30 Jun 2016   #2

Windows 7 Home Premium 64 bit sp1

Hi Die Microsoft, welcome to the Forum.

Your Windows operating system is a KMS Client version, that is designed for companies that buy a key from Microsoft so they can use it on multiple computers. It is not for home users.

So unfortunately yours is an illegal installation. You should take the laptop back to Best Buy explaining the problem & tell them you are reporting them to Microsoft & you expect a full refund of the purchase price.

For more information on KMS Client versions you can read through this Wikipedia website.
My System SpecsSystem Spec
30 Jun 2016   #3

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Die M,
The key currently on that comp, designated KMS, is not the standard Sony key for that model and system.
KMS activated systems rely upon either a company/Educational establishment to maintain its authenticity, and to keep it up to date.

From your post
which it is I bought it as a >>> return <<< from BestBuy.
Do you still have the receipt for this purchase, and is it still under warrenty.
BestBuy have sold you a computer with a non genuine >> personal << product key.
You SHOULD take it up with them.

However we can reset the key,
from an elevated command please run the following

slmgr /ckms


rerun the Mgadiag the returned key should now read


If not we need to rebuild the licencing store
see the attached screenshot.

If you follow the instructions from the screenshot
AND the above key is still not present

please resubmit your latest Mgadiag.

DO NOT use the sticker code until i tell you to


Attached Images
&quot;windows not genuine&quot; problems-licence-store-new.png 
My System SpecsSystem Spec

30 Jun 2016   #4

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Ranger

see my comment re BestBuy,
It is non-genuine but, if he follows my instructions it should be returned to its original set-up.

My System SpecsSystem Spec
30 Jun 2016   #5

Windows 7 Home Premium 64 bit sp1

Thanks for that info Roy. I will keep it in mind.

Did that Sony laptop originally come with Windows 7 Professional installed?. If it didn't will the activation key on the case work?.
My System SpecsSystem Spec
30 Jun 2016   #6

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

according to Sony USA website

My System SpecsSystem Spec

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