Windows Update problem, CBS file


  1. Posts : 3
    Windows 7 Professional 64 bits
       #1

    Windows Update problem, CBS file


    I've follow the "Windows Update Posting Instructions" post and so I am sending the CBS file about the error's.


    Ps: I'm sorry for my english.

    Thank you,
    Daniel Alves
      My Computer


  2. Posts : 7,108
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi Daniel,

    Nothing much wrong with those logs.
    What problem are you having??

    can you run this tool
    http://go.microsoft.com/fwlink/?LinkID=52012

    copy/paste the results

    Roy
      My Computer


  3. Posts : 3
    Windows 7 Professional 64 bits
    Thread Starter
       #3

    Thank you for the reply. The problem is that the windows update don't update just stays like this.
    (Image)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-DF9B2-V27M6-77GMF
    Windows Product Key Hash: RHdX39Rb5lTBgHAaBFesg9DSu6Q=
    Windows Product ID: 00371-OEM-8992671-00503
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {DCC4C794-D9F8-4672-B197-D3FFE39BC0A0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DCC4C794-D9F8-4672-B197-D3FFE39BC0A0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-77GMF</PKey><PID>00371-OEM-8992671-00503</PID><PIDType>2</PIDType><SID>S-1-5-21-3370308734-21226733-583717975</SID><SYSTEM><Manufacturer>Micro-Star International Co., Ltd.</Manufacturer><Model>CR61 2M/CX61 2OC/CX61 2OD</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>E16GDIMS.20I</Version><SMBIOSVersion major="2" minor="7"/><Date>20141110000000.000000+000</Date></BIOS><HWID>818F3E07018400F4</HWID><UserLCID>0816</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700503-02-2070-7601.0000-1842016
    Installation ID: 002232540696323645635900676764005913317031657371640941
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: 77GMF
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 03-07-2016 00:26:05

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEA6GGGEJCRZkRInO4CSg7aYn5/dBtcvPbjyPY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC MSI_NB MEGABOOK
    FACP MSI_NB MEGABOOK
    HPET MSI_NB MEGABOOK
    MCFG MSI_NB MEGABOOK
    FPDT MSI_NB MEGABOOK
    LPIT MSI_NB MEGABOOK
    SSDT INTEL sensrhub
    SLIC MSI_NB MEGABOOK
    SSDT INTEL sensrhub
    SSDT INTEL sensrhub
    SSDT INTEL sensrhub
    SSDT INTEL sensrhub
    SSDT INTEL sensrhub
    MSFF MSI_NB MEGABOOK
    Attached Thumbnails Attached Thumbnails Windows Update problem, CBS file-capture.png  
      My Computer


  4. Posts : 7,108
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi Daniel,
    Looks like your licenced but not registered.
    Please run KB971033.
    Reboot
    re-run the tool,

    The following should change, and the File mismatches gone.

    Cached Online Validation Code: N/A, hr = 0xc004f012

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Should then be good to go.

    Roy
      My Computer


  5. Posts : 3
    Windows 7 Professional 64 bits
    Thread Starter
       #5

    Thank you very much it resolved the problem, but still seems to be have some other problems with other updates like drivers.

    This is s optional update (description below): I got the "Error code 80070103", and this other link solved the problem.
    Windows 7 Error code 80070103 - Microsoft Community

    Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel(R) HD Graphics 4600

    Download size: 85,7 MB

    You may need to restart your computer for this update to take effect.

    Update type: Optional

    Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 software update released in August, 2015

    More information:
    http://sysdev.microsoft.com/support/default.aspx

    Help and Support:
    </title> <link href="//www.microsoft.com/favicon.ico?v2" rel="shortcut icon" /> <link href="//az623152.vo.msecnd.net/cdnresources/2.35/content/smccss.css" rel="stylesheet" /> <script src="//ajax.aspnetcdn.com/ajax/jQuery/jquery-1.9.1.min.js"> </scrip

    Thank you very much again,
    Daniel Alves
      My Computer


 

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