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Windows Update problem, CBS file
I've follow the "Windows Update Posting Instructions" post and so I am sending the CBS file about the error's.
Ps: I'm sorry for my english.
Thank you,
Daniel Alves
I've follow the "Windows Update Posting Instructions" post and so I am sending the CBS file about the error's.
Ps: I'm sorry for my english.
Thank you,
Daniel Alves
Hi Daniel,
Nothing much wrong with those logs.
What problem are you having??
can you run this tool
http://go.microsoft.com/fwlink/?LinkID=52012
copy/paste the results
Roy
Thank you for the reply. The problem is that the windows update don't update just stays like this.
(Image)
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-DF9B2-V27M6-77GMF
Windows Product Key Hash: RHdX39Rb5lTBgHAaBFesg9DSu6Q=
Windows Product ID: 00371-OEM-8992671-00503
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {DCC4C794-D9F8-4672-B197-D3FFE39BC0A0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DCC4C794-D9F8-4672-B197-D3FFE39BC0A0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-77GMF</PKey><PID>00371-OEM-8992671-00503</PID><PIDType>2</PIDType><SID>S-1-5-21-3370308734-21226733-583717975</SID><SYSTEM><Manufacturer>Micro-Star International Co., Ltd.</Manufacturer><Model>CR61 2M/CX61 2OC/CX61 2OD</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>E16GDIMS.20I</Version><SMBIOSVersion major="2" minor="7"/><Date>20141110000000.000000+000</Date></BIOS><HWID>818F3E07018400F4</HWID><UserLCID>0816</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700503-02-2070-7601.0000-1842016
Installation ID: 002232540696323645635900676764005913317031657371640941
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 77GMF
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 03-07-2016 00:26:05
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEA6GGGEJCRZkRInO4CSg7aYn5/dBtcvPbjyPY=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC MSI_NB MEGABOOK
FACP MSI_NB MEGABOOK
HPET MSI_NB MEGABOOK
MCFG MSI_NB MEGABOOK
FPDT MSI_NB MEGABOOK
LPIT MSI_NB MEGABOOK
SSDT INTEL sensrhub
SLIC MSI_NB MEGABOOK
SSDT INTEL sensrhub
SSDT INTEL sensrhub
SSDT INTEL sensrhub
SSDT INTEL sensrhub
SSDT INTEL sensrhub
MSFF MSI_NB MEGABOOK
Hi Daniel,
Looks like your licenced but not registered.
Please run KB971033.
Reboot
re-run the tool,
The following should change, and the File mismatches gone.
Cached Online Validation Code: N/A, hr = 0xc004f012
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Should then be good to go.
Roy
Thank you very much it resolved the problem, but still seems to be have some other problems with other updates like drivers.
This is s optional update (description below): I got the "Error code 80070103", and this other link solved the problem.
Windows 7 Error code 80070103 - Microsoft Community
Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel(R) HD Graphics 4600
Download size: 85,7 MB
You may need to restart your computer for this update to take effect.
Update type: Optional
Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 software update released in August, 2015
More information:
http://sysdev.microsoft.com/support/default.aspx
Help and Support:
</title> <link href="//www.microsoft.com/favicon.ico?v2" rel="shortcut icon" /> <link href="//az623152.vo.msecnd.net/cdnresources/2.35/content/smccss.css" rel="stylesheet" /> <script src="//ajax.aspnetcdn.com/ajax/jQuery/jquery-1.9.1.min.js"> </scrip
Thank you very much again,
Daniel Alves