Update Issues

For some reason when I login to my computer I get an error of Desktop Windows Manager stopped working.
Capture1.PNG. After that I try to run WindowsUpdateDiagnostic.diagcab but get Capture2.PNG an get an error. Not sure what to do. Maybe someone can see the files and maybe its an driver issue.

axe0 said:

   Warning

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

An easy way to get remove these drivers is by using a restore point prior the installation.

Even rewriting the OS from the start, it looks like it a Windows Update that is causing the problem. I don't know which driver is causing the problem. Here a new redo of the DM Log Collector, any ideas?

Hi Zman,
Its certainly way out of date your not even on SP1.
please run this tool and post the output.
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

torchwood said:

Hi Zman,
Its certainly way out of date your not even on SP1.
please run this tool and post the output.
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

Here is the information from the Tool.

Windows

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F7GGW-4CFB7-TTJMK
Windows Product Key Hash: +vCDHOvvfxeW0cmquZ9cNWJbyPg=
Windows Product ID: 00371-152-9458853-85425
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {A9FD4229-B44A-4D55-B967-4235382EA400}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A9FD4229-B44A-4D55-B967-4235382EA400}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TTJMK</PKey><PID>00371-152-9458853-85425</PID><PIDType>5</PIDType><SID>S-1-5-21-172211487-990210507-1451988193</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7850</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.8</Version><SMBIOSVersion major="2" minor="8"/><Date>20140721000000.000000+000</Date></BIOS><HWID>01343D07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-152-945885-01-1033-7600.0000-1872016
Installation ID: 010473600856791155684775477085225785344920535126897202
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: TTJMK
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/5/2016 7:36:25 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAHKLixOwewhsQoILB7nfMzt79VOzI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
ASF! INTEL HCG
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist

Hi Zman,

please run the standalone install of KB971033.
Your system is not currently registered,
the above will clear the file mismatches and register ActiveX and the Admin service, currently showing as problems.

Should be good to go after install.

Roy

torchwood said:

Hi Zman,

please run the standalone install of KB971033.
Your system is not currently registered,
the above will clear the file mismatches and register ActiveX and the Admin service, currently showing as problems.

Should be good to go after install.

Roy

This worked! Thanks a bunch Torchwood.