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Windows 7: Can't update Silverlight from Windows update (KB3162593)

09 Jul 2016   #1

Ultimate 64-bit
Can't update Silverlight from Windows update (KB3162593)

I am trying and each time it tries to create a restore point (too much time) and it finally gives me error 643, any ideas how to solve it?

Thank you in advance!
My System SpecsSystem Spec
09 Jul 2016   #2

Windows 10 Pro x64

I wouldn`t even try to update it, that update caused system file corruption. I would just hide it. If all your web pages open fine, you don`t need the update.

What is Microsoft Silverlight and why do I need it? - Microsoft Community

What Is Silverlight? Do I Really Need It? I've Lost My Internet!
My System SpecsSystem Spec
10 Jul 2016   #3

Ultimate 64-bit

Thank you for your answer but what about installing the update... I mean it is the first time (I have Windows 7 for 6 years) that I can't update a thing... And to be honest first time I hear an update of Microsoft causes system file corruption. Why are they not taking back the update if it is bad?

Thank you very much in advance!
My System SpecsSystem Spec

10 Jul 2016   #4

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Balema,
Your comment i cant update a thing.
Is more of a problem
Lets have a look at the results from this tool

And one days worth of info from your windowsupdate log.

MS have issued quite a few bad updates.
In regard to Silverlight i have actually rolled it back, kept causing me problems

My System SpecsSystem Spec
10 Jul 2016   #5

Ultimate 64-bit

Thank for your answer!

I have run the tool, now what do you want me to copy so you can see it, it has many things...
My System SpecsSystem Spec
10 Jul 2016   #6

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Yes please

My System SpecsSystem Spec
10 Jul 2016   #7

Ultimate 64-bit

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FMQBF-7H2G8-3J43C
Windows Product Key Hash: tTZ0V8g+Mxpile2yvFQmA4RkvVk=
Windows Product ID: 00426-OEM-9141204-91979
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2B596BBF-D674-4745-A980-816313CB5198}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered,
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160516-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2B596BBF-D674-4745-A980-816313CB5198}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3J43C</PKey><PID>00426-OEM-9141204-91979</PID><PIDType>3</PIDType><SID>S-1-5-21-825374558-1005127703-3835376073</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD5</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>Ff1</Version><SMBIOSVersion major="2" minor="4"/><Date>20110515000000.000000+000</Date></BIOS><HWID>9B683C07018400FE</HWID><UserLCID>0408</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-412-091979-02-1032-7600.0000-0332013
Installation ID: 006995924933317075716483194815298722393324036811385970
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 3J43C
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/7/2016 8:07:10 μμ
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2016 21:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
OEM Activation 1.0 Data-->
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  EUDS   GBT     
  MATS   GBT     
  TAMG   GBT     GBT   B0
My System SpecsSystem Spec
10 Jul 2016   #8

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Thats lookin OK,
Can i still see the entries from the Windowsupdate log.

My System SpecsSystem Spec
11 Jul 2016   #9

Ultimate 64-bit

From where I can give you that Roy?
My System SpecsSystem Spec
12 Jul 2016   #10

Ultimate 64-bit

Is this OK?

Attached Files
File Type: log WindowsUpdate.log (1.70 MB, 3 views)
My System SpecsSystem Spec

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