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Windows 7: Win7 x64 OS Home Premium Problem

14 Jul 2016   #1

Win7 Home Premium SP1 x64
Win7 x64 OS Home Premium Problem

Hi...experienced 2 major power outages and when power returned, I am now getting the message that I am not operating a genuine licensed Win7 OS.

I bought this M5A78L-M USB3 (AMD760g/SB710 Chipset at the end of March 2016. It was an eBay power seller and what I got was the driver dvd. They load the OS. So I can't prove anything to M/S (to my knowledge). One minute everything is valid but the next the OS is not genuine.

How can I correct this horrible error? I have tons of images and daily backups plus all of my valuable programs that I don't want to lose...simply because M/S has (in their omnipotent wisdom) decided that this system isn't genuine.


My System SpecsSystem Spec
14 Jul 2016   #2

Win-7-Pro64bit 7-H-Prem-64bit

Hi and welcome to SevenForums,
Refer to this
Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
14 Jul 2016   #3

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Can you also run the tool on your other comp as well, please

note in the licence type it should read Retail or OEM System builder.
My System SpecsSystem Spec

14 Jul 2016   #4

Win7 Home Premium SP1 x64

I will have to see if I can get my wife's computer to stay on long enough to do the MGADIAG report. Keep in mind that this OS has been running well since March 2016. There was never a question about genuine license before the power outage last night. Anyway here is the report for my computer...and thanks for the help!

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
Windows Product ID: 00359-OEM-8992687-00015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4E9CE4CF-D9BB-4E9B-BE28-468CCA6CC3B6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4E9CE4CF-D9BB-4E9B-BE28-468CCA6CC3B6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-1327821890-4053889972-4147230193</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2101   </Version><SMBIOSVersion major="2" minor="5"/><Date>20141202000000.000000+000</Date></BIOS><HWID>EB6D3D07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.23403

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800015-02-1033-7601.0000-0672016
Installation ID: 002440826030586696372994518862298952905434580974815526
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 2BT4J
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 3
Trusted time: 7/14/2016 10:19:16 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:26:2016 10:47
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            120214        APIC0955
  FACP            120214        FACP0955
  HPET            120214        OEMHPET 
  MCFG            120214        OEMMCFG 
  OEMB            120214        OEMB0955
  SSDT            A M I         POWERNOW
My System SpecsSystem Spec
15 Jul 2016   #5

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

Unfortunately, you need to buy a new license.


Windows Product ID: 00359-OEM-8992687-00015
Is only valid on a Samsung computer shipped from the factory with that OS.

This is a retail board you mentioned in your first post,

Quote   Quote: Originally Posted by Whazzupdoc
I bought this M5A78L-M USB3 (AMD760g/SB710 Chipset at the end of March 2016. It was an eBay power seller and what I got was the driver dvd. They load the OS. So I can't prove anything to M/S (to my knowledge). One minute everything is valid but the next the OS is not genuine.
It's an ASUS and shouldn't have a Samsung OEM SLP licence on it.
My System SpecsSystem Spec
15 Jul 2016   #6

Win7 Home Premium SP1 x64

I appreciate the input however I don't understand the conclusion. I know I have a 1TB external HD used for my Macrium Reflect backups. I did not know any other components were Samsung. How could this computer be operating like clockwork for 4 1/2 months if that were such a problem? Why would it only show up after a power outage? We live in Honduras now and power outages are like the sun coming up nearly every a.m. So I'm clearly not understanding you so please help me 1) to understand how this could be; and 2) what can I do about it (other than going thru the expense and incredible annoyance of having to load a new OS and reinstall the saved images?

Thanks...I mean no disrespect. Something just doesn't sound right. But here is a Speccy report I just ran with all my stuff on it. Please let me know what you think after you review what this system is and/or is not.
My System SpecsSystem Spec
15 Jul 2016   #7

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Doc,
Derekimo is correct.
The installation is NON-genuine, for the reason he stated
The OEM licence key you have on your system, can only have been activated by using an activation expliot, ie a "hack", which was more than likely broken by the power cut.

As i said in my first post, the note, Retail or OEM System Builder licence type, which yours is not.

My System SpecsSystem Spec
15 Jul 2016   #8

Win7 Home Premium SP1 x64

O.K...I viewed everything I sent you on speccy and there is no mention of Samsung except as the peripheral device. So I don't know where that advice came from.

Also by way of explanation, I could not load your SevenSupportSystemSpecs because M/S won't let me. I can't do the updates because they think I'm operating a license that is not genuine...a real catch 22. So I had to send it thru speccy.

Attached Images
Win7 x64 OS Home Premium Problem-systeminfoerror-missing-netframework-v4.0.30319.png Win7 x64 OS Home Premium Problem-software-counterfeiting-message-071516.png 
My System SpecsSystem Spec
15 Jul 2016   #9

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Doc,
The reference to Samsung is BECAUSE of the product licence key and product Id

They should only be shown for Samsung Computer running W7 Home Premium, with thier own brand motherboard installed.

And you have just confirmed that the install is non-genuine by running Speccy, and no samsung equipement found.

There are other indications that this install is non-genuine.
Even if you purchased the OS dvd from a reputable source whoever installed it also included the hacks to circumvent WAT, Windows Activation Technologies, (Genuine test)

My System SpecsSystem Spec
15 Jul 2016   #10

Win7 Home Premium SP1 x64

Hello Roy. So if I'm getting it right this so-called power seller is a cheap SOB that used a Samsung computer with original licensed OS and factory components, but also he had some sort of limited licensing rights to build and install onto other computers he builds...providing they're like his? But then these 'other builds' are not Samsungs, and so any event that slams down those computers will result in the 'not genuine license' message?

How does one know by looking at the product license license key and product I.D. whether it is WAT or not?

I feel really 'had'. This guy should not be allowed to sell and make money on the skirts of eBay.

O.K., so just where do I have to go in order to get a genuine Win7 x64 Home Premium? I'm 77 years old and on SS Income and can't afford to get whacked again in buying another wrong license. And any idea of what that correct license will cost me?
My System SpecsSystem Spec

 Win7 x64 OS Home Premium Problem

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