Windows Update (Win 7 x64) is completely dead


  1. Posts : 97
    Windows 7 Professional SP1
       #1

    Windows Update (Win 7 x64) is completely dead


    I have one workstation here that has now finally completely died as far as Windows Updates are concerned.

    I have tried to apply a couple of manual attempts (windows standalone installer) that many have said "should" help with the slow updates over the last few months. KB3161664 is one of the recommendations. The other being KB 3161608 - containing the kernel update.

    But this machine will not take either of those. I tried to run the MS FixIt Tool top reset the WU components - it runs for a hour with no visible signs of doing anything.

    And of course running Windows Update for the July updates - gives me 7 items - but nothing will ever download.

    What's the last resort here now - before I have burn this thing to the ground to get it working?

    VP
      My Computer


  2. Posts : 4,776
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #2

    Suggest: Stop WU service before installation - also disconnect from internet.

    Standalone installers seem to work if WU service is stopped rather than left running.

    RE: KB6161664 - that one sorted it last month but in addition this month there is:

    https://support.microsoft.com/en-us/kb/3145739
    https://support.microsoft.com/en-us/kb/3078601
    https://support.microsoft.com/en-us/kb/3164033
    https://support.microsoft.com/en-us/kb/3109094

    Check if these are installed before going any further. Install if missing. They are required before installing KB3168965

    Make sure that this one is installed too:

    https://support.microsoft.com/en-us/kb/3138612

    Then lastly reboot and install this one from command line (Elevated Command Prompt)

    https://support.microsoft.com/en-us/kb/3168965

    start /wait "" "%SystemRoot%\system32\wusa.exe" "C:\Users\Username\Full path to Windows6.1-KB3168965-x64.msu" /quiet /norestart

    Edit: After a final reboot reconfigure Windows Update notify but do not auto download settings (reconfigure even if already configured by choosing another option and applying then apply the suggested settings)

    Reboot again and run a manual update check.
    Last edited by Callender; 18 Jul 2016 at 18:05. Reason: Add info
      My Computer


  3. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #3

    Hi
    The only prerequisite to KB6161664 is also having KB3020369 installed first which was released sometime in 2015,
    32 bit
    https://www.microsoft.com/en-us/down....aspx?id=46827
    64 bit
    https://www.microsoft.com/en-us/down....aspx?id=46817

    But most Importantly making sure you change the update settings to Never check for updates and restart the machine before attempting to manually install any updates.
      My Computer


 

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