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Activated fine for one year, now suddenly not genuine
I built a computer and activated Windows 7 Pro on it. I used it occasionally for about one year, with no difficulties. Then I made some hardware changes. I added a solid state disk and moved the OS to it. I removed several small HDs that I had used only to verify that all the ports on the MB worked. I added a 2TB disk. A few hours or days later I got the black screen and the not genuine messages.
I have tried several means to make the system appear appear legal to MS, including some from here. They all seem to be doing something, but all end with error code C004E003, licensing service reported that license evaluation failed.
I suspect that the source of the W7pro software is related to this problem, perhaps as a cause, but at least as a complication. I bought it on eBay from someone that claimed he put Linus on his new Dell
computer without ever booting the W7pro that was installed at Dell. Before buying, I checked on the web and that seemed to be a fairly common and legal approach. The DVD arrived in a sealed envelope with a Dell bar code and part number. A smaller sealed envelope attached to it had the license key inside.
After trying all the claimed fixes I could find, I called Microsoft Activation center at 888-352-7140. They admit it is MS software that set the bit in a DB that causes C004E003. They either can not, or will not tell me what is wrong that caused the bit to be set. They also say that only Dell can unset the bit.
So I called Dell. I talked to people at four different support groups. It was difficult to get them to understand that I did not buy anything from Dell. Even after they accepted I was not a customer, they were still polite and seemed to be trying to help. Apparently, nobody at Dell can take a 25 character product license key and find out if it is actually from Dell, known to be fake, used more than once, or anything.
Can you tell if the OS is fake, or offer any other help.
Thanks very much.
Code:Diagnostic Report (1.9.0019.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-BYTP3-JWB98-9J64J Windows Product Key Hash: w7ErUSvGp2X5cHY89l2sma7bo6w= Windows Product ID: 00371-OEM-8992671-00211 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {D4EA2ECC-5DF9-438B-B887-71A73A79E426}(3) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.151019-1254 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 WGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002] File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002] File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002] File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{D4EA2ECC-5DF9-438B-B887-71A73A79E426}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9J64J</PKey><PID>00371-OEM-8992671-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-4094212397-924725953-2029785017</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1801</Version><SMBIOSVersion major="2" minor="7"/><Date>20130228000000.000000+000</Date></BIOS><HWID>E7533207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00178-926-700211-02-1033-7601.0000-2062016 Installation ID: 001275723781846873950111644325211111535830675351787451 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 9J64J License Status: Initial grace period Time remaining: 40140 minute(s) (27 day(s)) Remaining Windows rearm count: 2 Trusted time: 7/26/2016 3:57:07 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C533 HealthStatus: PASS Event Time Stamp: 7:8:2016 17:48 WAT Activex: Not Registered - 0x80040154 WAT Admin Service: Not Registered - 0x80040154 HWID Data--> HWID Hash Current: LgAAAAIAAQABAAEAAQABAAAAAQABAAEAHKL6v0AuTjQKUzyi7kLeiLKCogiWYw== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ALASKA A M I FACP ALASKA A M I HPET ALASKA A M I MCFG ALASKA A M I FPDT ALASKA A M I SSDT SataRe SataTabl BGRT ALASKA A M I SSDT SataRe SataTabl SSDT SataRe SataTabl
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