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30 Jul 2016 | #1 |
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"Un-fixable" stuff under Windows Update Diagnostic
I ran windows update diagnostic because my Windows Update was failing to update my PC over the past several months. I downloaded the diagnostic from go.microsoft.com/fwlink/?LinkId=231149
Two major errors were not fixed that sound serious. "Service registration is missing or corrupt" and, "Windows update error 0x80070057 (2016-07-30-7-06-01P)" The rest were fixed, all the rest being "Problem installing recent update." I don't take that to mean that the intended updates were actually installed. Any insight and advice concering the "un-fixable" errors would be appreciated. Paul King |
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30 Jul 2016 | #2 |
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30 Jul 2016 | #3 |
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OK, the reason I took a step backwards to do what I did, is because SURT seemed to hang. Got impatient after more than two hours of waiting with nothing registering on the progress bar when it was "searching for updates" on my computer. Was I waiting long enough? It is running again as I write this.
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30 Jul 2016 | #4 |
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As an update, I have been running SURT now for over 9 hours, and it is still running.
Here is a shot a directory of failed installations. This is a new directory (dated July 30, 2016), although the update files are dated 2014. The last successful updates were in 2015, and I had the computer in storage for a year. Today was the first day out of storage. These files below appeared, I believe, after I ran sfc /scannow Paul |
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31 Jul 2016 | #5 |
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Hi Paul,
If the Service registration is missing/corrupt then running SURT/SFC will not fix it. can you run this tool http://go.microsoft.com/fwlink/?LinkID=52012 within it and to confirm my suspicions, i would expect to see a scripting error somewhat like this CScript Error: Can't find script engine "VBScript" for script "C:\Windows\system32\slmgr.vbs". Roy |
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31 Jul 2016 | #6 |
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Hi Paul,
If the Service registration is missing/corrupt then running SURT/SFC will not fix it. can you run this tool http://go.microsoft.com/fwlink/?LinkID=52012 within it and to confirm my suspicions, i would expect to see a scripting error somewhat like this CScript Error: Can't find script engine "VBScript" for script "C:\Windows\system32\slmgr.vbs". Roy sfc/scannow said "Windows Resource Protection found corrupt files but was unable to fix some of th em." when run from an elevated command prompt. Paul King Code:
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-KM8W4-V92K3-C8D9F Windows Product Key Hash: NzrGDBfp3KPFHCWtmvnVwbq8MOI= Windows Product ID: 00359-OEM-8702936-48881 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {FD9B5BCD-AD8B-41BC-95A5-6947A44B20D4}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.150525-0603 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Ultimate 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{FD9B5BCD-AD8B-41BC-95A5-6947A44B20D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C8D9F</PKey><PID>00359-OEM-8702936-48881</PID><PIDType>3</PIDType><SID>S-1-5-21-1095523281-1718569955-1653728829</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA785GM-US2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20100309000000.000000+000</Date></BIOS><HWID>7CDD3607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>650F1001F9270C</Val><Hash>fUoneKaxfNRPERloz5AyIRYj0WQ=</Hash><Pid>81608-902-2886092-65383</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00174-029-348881-02-1033-7600.0000-2022013 Installation ID: 000835036523445714628806697751006342535495351711002505 Processor Certificate URL: SpcService Web Service Machine Certificate URL: RacService Web Service Use License URL: UseLicenseService Web Service Product Key Certificate URL: PkcService Web Service Partial Product Key: C8D9F License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 7/31/2016 12:46:35 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 7:29:2016 14:47 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEA6GFs0oW/gfeIPBiIEDNU+a6AAKyggyrPYspCGg== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC GBT GBTUACPI FACP GBT GBTUACPI HPET GBT GBTUACPI MCFG GBT GBTUACPI SSDT PTLTD POWERNOW TAMG GBT GBT B0 ------------------ |
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31 Jul 2016 | #7 |
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Here is also a zip file of the latest CBS log. I couldn't zip all of them, they would go over the limit. The first is the very latest, and the smaller one is one with plenty of error messages on it.
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31 Jul 2016 | #8 |
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Fixed, tentatively
I was using the start menu to start a program when I noticed a little yellow shield icon next to the "Shut down" button. This appears to be a signal that Windows Update is back to work. However, the matter of SURT taking forever (and my never having seen it actually terminate) still bugs me.
But anyway, I appear to be in the middle of 66 updates, so a tentative victory! I still wish to pursue this matter, and if anyone can make sense of the log files and relate back to me with your insights (including a clean bill of health), please do. Paul |
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31 Jul 2016 | #9 |
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Hi Paul,
cant read them way to big. Lets reset the service registration, details in screenshot Roy |
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31 Jul 2016 | #10 |
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Hi Paul,
Xposted, IF the updates install forget about the above. SURT can take upto 11 hours. Roy |
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