Windows 7: "Un-fixable" stuff under Windows Update Diagnostic

paulking · 30 Jul 2016

I ran windows update diagnostic because my Windows Update was failing to update my PC over the past several months. I downloaded the diagnostic from go.microsoft.com/fwlink/?LinkId=231149

Two major errors were not fixed that sound serious.
"Service registration is missing or corrupt"
and, "Windows update error 0x80070057 (2016-07-30-7-06-01P)"

The rest were fixed, all the rest being "Problem installing recent update." I don't take that to mean that the intended updates were actually installed.

Any insight and advice concering the "un-fixable" errors would be appreciated.

Paul King

AmericanPharaoh · 30 Jul 2016

For Windows Update problems:
Windows Update Posting Instructions

John

paulking · 30 Jul 2016

OK, the reason I took a step backwards to do what I did, is because SURT seemed to hang. Got impatient after more than two hours of waiting with nothing registering on the progress bar when it was "searching for updates" on my computer. Was I waiting long enough? It is running again as I write this.

paulking · 30 Jul 2016

As an update, I have been running SURT now for over 9 hours, and it is still running.

Here is a shot a directory of failed installations. This is a new directory (dated July 30, 2016), although the update files are dated 2014. The last successful updates were in 2015, and I had the computer in storage for a year. Today was the first day out of storage. These files below appeared, I believe, after I ran sfc /scannow

Paul

torchwood · 31 Jul 2016

Hi Paul,
If the Service registration is missing/corrupt then running SURT/SFC will not fix it.
can you run this tool

http://go.microsoft.com/fwlink/?LinkID=52012

within it and to confirm my suspicions, i would expect to see a scripting error somewhat like this
CScript Error: Can't find script engine "VBScript" for script "C:\Windows\system32\slmgr.vbs".

Roy

paulking · 31 Jul 2016

Quote: Originally Posted by torchwood

Hi Paul,
If the Service registration is missing/corrupt then running SURT/SFC will not fix it.
can you run this tool

http://go.microsoft.com/fwlink/?LinkID=52012

within it and to confirm my suspicions, i would expect to see a scripting error somewhat like this
CScript Error: Can't find script engine "VBScript" for script "C:\Windows\system32\slmgr.vbs".

Roy

I didn't get any of that, so I killed the SURT process (running 11 hours now) to see if it would make a difference. It didn't. Here is a copy of the output, shown below. If you are checking the stats on my PC, this one is different. I am running Home Edition SP1, with an inexpensive Gigabit mainboard and an AMD Athlon quad core. Only 4GB RAM on this one.

sfc/scannow said "Windows Resource Protection found corrupt files but was unable to fix some of th
em." when run from an elevated command prompt.

Paul King

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KM8W4-V92K3-C8D9F
Windows Product Key Hash: NzrGDBfp3KPFHCWtmvnVwbq8MOI=
Windows Product ID: 00359-OEM-8702936-48881
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FD9B5BCD-AD8B-41BC-95A5-6947A44B20D4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FD9B5BCD-AD8B-41BC-95A5-6947A44B20D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C8D9F</PKey><PID>00359-OEM-8702936-48881</PID><PIDType>3</PIDType><SID>S-1-5-21-1095523281-1718569955-1653728829</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA785GM-US2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20100309000000.000000+000</Date></BIOS><HWID>7CDD3607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>650F1001F9270C</Val><Hash>fUoneKaxfNRPERloz5AyIRYj0WQ=</Hash><Pid>81608-902-2886092-65383</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-029-348881-02-1033-7600.0000-2022013
Installation ID: 000835036523445714628806697751006342535495351711002505
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: C8D9F
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/31/2016 12:46:35 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:29:2016 14:47
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEA6GFs0oW/gfeIPBiIEDNU+a6AAKyggyrPYspCGg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  SSDT            PTLTD         POWERNOW
  TAMG            GBT           GBT   B0


------------------

paulking · 31 Jul 2016

Here is also a zip file of the latest CBS log. I couldn't zip all of them, they would go over the limit. The first is the very latest, and the smaller one is one with plenty of error messages on it.

paulking · 31 Jul 2016

I was using the start menu to start a program when I noticed a little yellow shield icon next to the "Shut down" button. This appears to be a signal that Windows Update is back to work. However, the matter of SURT taking forever (and my never having seen it actually terminate) still bugs me.

But anyway, I appear to be in the middle of 66 updates, so a tentative victory!

I still wish to pursue this matter, and if anyone can make sense of the log files and relate back to me with your insights (including a clean bill of health), please do.

Paul

torchwood · 31 Jul 2016

Hi Paul,
cant read them way to big.

Lets reset the service registration, details in screenshot

Roy

torchwood · 31 Jul 2016

Hi Paul,
Xposted,
IF the updates install forget about the above.

SURT can take upto 11 hours.

Roy