Windows Update will not stop running after Win 10 install failure


  1. Posts : 7
    Windows 7
       #1

    Windows Update will not stop running after Win 10 install failure


    Hello everyone.

    I need some assistance in getting Windows Update working properly again in my Win 7 machine.

    I attempted to upgrade to Windows 10 on this particular machine. The upgrade failed due to something called the "AMD K8 trap" or something similar. I tried both the update and clean install methods. At one point, Windows 10 was installed apparantly, but then crashed (the K8 trap message again) and I had to try again. Nothing was successful in this upgrade attempt. When I tried to roll back to Windows 7 after the numerous failed upgrade attempts, I was left with some issues. I have managed to resolve most of the issues except the Windows Update. My computer was fully updated when I attempted to upgrade.

    I even tried to restore my hard drive to a brand new drive using Macrium Reflect but that failed as well; another sad story..

    So... I need assistance from someone way more knowledgeable about this than I.

    Currently, I get a notification in the task bar telling me that there are updates available for Windows 7.

    When I click on the update icon, either I get a windows update message that Windows 10 update failed and asks me to try again (There is an error code but I forgot to write it down) or, I get a different message telling me that there are updates available and asking me if I want to download and install them.

    If I accept the invitation to download and install them, Windows Update begins to download the updates (there are many now apparantly) except there is no downloading happening (at least it does not seem that it is happening), nor is there any other message telling me that Windows Update has found any number of updates to download and install. If I don't accept the inviation - sometimes Windows 7 will just begin to run on its own and continue to run and run, and run...

    All Windows Update does is continue to run - for seven days now - with nothing happening at all.

    If I reboot the computer - Windows Update exhbits the same behaviour.

    At this writing, I have turned Windows Update service off.

    As I will be keeping Window 7 on this machine, I would like to have it updated automatically as it was previous to the upgrade attemps. I really don't wan't to do a clean install of Windows 7 if I can avoid it. Does anyone have any remedy for this issue?

    Thank you for your thoughts and ideas.
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Hi,
    Use option 3 here to reset everything
    Windows Update - Reset

    When manually installing updates you need to switch your update settings to Never check for updates and restart the machine first.

    Make sure KB3020369 is installed if not manually install it,
    Win-7 32 bit
    https://www.microsoft.com/en-us/down....aspx?id=46827
    Win-7 64 bit
    https://www.microsoft.com/en-us/down....aspx?id=46817

    Then manually install KB3172605
    https://support.microsoft.com/en-us/kb/3172605
    Win-7 32 bit,
    https://www.microsoft.com/en-us/down....aspx?id=53335
    Win-7 64 bit,
    https://www.microsoft.com/en-us/down....aspx?id=53332

    After switch your windows update settings back to what you had prior and manually check for updates and the rest should show up shortly.
      My Computer


  3. Posts : 7
    Windows 7
    Thread Starter
       #3

    Hello Thrashzone..

    Thank you for your message and the information on how to get my Windows Update running correctly again. Unfortunately, Oprion 3 did not work. I am still getting the aformentioned behaviour.

    Now, I am getting some information that there has never been any updates to my Windows 7 operating system. However, when I check the loaded updates, there are LOTS of them - beginning in June 2010 up to March, 2016. I know that I updated the system just before attempting to upgrade to Win 10. Those recent updates have vanished. When I manually attempted to install KB3020369, I got the message it was already installed. When I manually attempted to install KB3172605 - Windows Update downloaded and installed the update.

    After manually installing the abovementioned udate, Windows Update began running again - searching for updates and reported that there were 48 updates that needed to be installed. I thought "hooray!! it is fixed". Too soon!! When I clicked to install the updates, Windows update said I did not need to update my machine as everything is updated! ??? Then...Windows update began searching for updates again - has not stopped since this morning.

    I am open to any other thoughts on how to fix this...
      My Computer


  4. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #4

    Hi,
    Bummer that is usually all it takes,
    Did you exclude Recommended updates from be listed with and installing with Important updates
    Then just install the actual Important updates first ?
    Uncheck the Recommended updates box
    Windows Update will not stop running after Win 10 install failure-update-settings.jpg

    You can try again by manually installing this update
    https://support.microsoft.com/en-us/kb/3177725
      My Computer


  5. Posts : 7
    Windows 7
    Thread Starter
       #5

    Hello again TrashZone...

    Thank you for responding again to my request for assistance.

    Well.....SUCCESS!!!!. I followed your suggestions in your second message and things seem to have worked out - at least at this point. Windows Update has downloaded and updated my Win7 machine and searched again (for a short time) and downloaded and installed a few more needed updates in short order and then stopped - as it should.

    At this point in time, things seem to be OK on this side of the screen.

    Thank you again for your assistance with this issue. Much appreciated.
      My Computer


  6. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #6

    Hi,
    Good news
    Can you check something real quick
    Go to Uninstall a program
    See which version of Microsoft Net Framework is installed.
      My Computer


 

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