Win Update, AutoPatcher and Manual Update Attempts All Stall

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  1. Posts : 32
    Windows Pro 64 bit
       #1

    Win Update, AutoPatcher and Manual Update Attempts All Stall


    Like many people who have posted about this problem, I'm not able to update windows 7 pro, 64 bit, sp 1. The problem started after I replaced a failing HD in May or June and recovered with an October 2015 backup. (Control panel states that "Windows is Activated.")

    I have tried many solutions I've read about here and elsewhere. My system passed the System Update Readiness Tool. I've tried installing updates in batches and singly. I don't want to use the convenience rollup package as I want to select the updates I install. My various attempts yielded consistent results:

    -Windows Update shows a list of updates but stalls on downloading them.
    -When I try to manually install an msu file, windows stalls on "searching for updates on this computer."
    -Autopatcher 6.2.9 downloads the update files but hangs on installing them and I have to close wusa.exe from Task Manager in order to close AP.

    In addition, now that MS has moved all updates to catalog.update.microsoft.com, I can no longer download any to see if I can try the few fixes that were recommended here (such as KB
    3083324) because the site tells me that IE must have the "user data persistence" setting enabled, despite the fact that it is, as well as informing me that I need to use IE 6 or higher when I am using version 11.

    I've wasted weeks trying to update windows 7. I've postponed an important project that requires some new software, which I had hoped to install on a secure system. At this point, I don't know what else to try and would appreciate any advice.
      My Computer


  2. Posts : 1,102
    OEM Windows 7 Ult (x64) SP1
       #2

    Hi:

    -When I try to manually install an msu file, windows stalls on "searching for updates on this computer."
    In order to manually install updates, you need to first either disable the Windows Update service from services.msc or change your Windows Update settings in the Control Panel to "never check for updates" and then reboot.

    As for the other items, I'll defer to others who are more expert in these matters.

    HTH,
    MM
      My Computer


  3. Posts : 32
    Windows Pro 64 bit
    Thread Starter
       #3

    Thanks, MM. With services/win update disabled and win update set to never check an attempt at manual install msu files returns Error 0x80070422 - Service can't be started because it is disabled. I believe win update or wusa must run, even for autopatcher. I had tried various settings, including these, but didn't want to make my post too long and explicitly describe all the tweaks and setting changes I've tried. I did forget to include that attempts were made with Windows Firewall, Malwarebytes and Bitdefender Virus Shield all off.
      My Computer


  4. Posts : 6,996
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi Ellen,
    please reset any changes you have made, manual install does not require any changes to the system.
    Then run this tool
    http://go.microsoft.com/fwlink/?LinkID=52012
    Would also like to see the WindowsUpdate log, 1 days worth will be fine.

    Roy
      My Computer


  5. Posts : 32
    Windows Pro 64 bit
    Thread Starter
       #5

    Hi Roy,

    Thank you so much for your help.

    I've always set windows update to "check for updates but let me choose whether to download and install them" except when testing and that's how it's set now.

    When win update worked, services/win update was auto or manual, since I've been testing, it's also been disabled, which it is now.

    Here's my MGADiag log. Looks like win7 remained genuine on the new hard drive, perhaps because I recovered from an image. What should I do next?

    Ellen
    --
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 55041-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {41DC7B24-7E92-44BD-ABA0-E582E415DC53}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150525-0603
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{41DC7B24-7E92-44BD-ABA0-E582E415DC53}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-2054965532-489486130-684247946</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>427637U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8BET60WW (1.40 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20121206000000.000000+000</Date></BIOS><HWID>1FA13F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8B </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-1033-7601.0000-0462011
    Installation ID: 016366187966217511140954900575785274331324351525070022
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: 24367
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 8/14/2016 11:28:10 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PgAAAAIAAQABAAIAAQAEAAAABQABAAEAHKKUqsF+hld8QZwSdiX6Lg4+LOKETSBPBX5crrLHEqmqv3R0LnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC LENOVO TP-8B
    FACP LENOVO TP-8B
    HPET LENOVO TP-8B
    MCFG LENOVO TP-8B
    SLIC LENOVO TP-8B
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    ECDT LENOVO TP-8B
    ASF! LENOVO TP-8B
    TCPA PTL LENOVO
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    UEFI LENOVO TP-8B
    UEFI LENOVO TP-8B
    UEFI LENOVO TP-8B
      My Computer


  6. Posts : 32
    Windows Pro 64 bit
    Thread Starter
       #6

    Roy,

    I don't know if this is any help but I took a look at the win update log and found error messages.
    Rather than post the entire log, here are some: 0x80190194, 0x8024000B, 0x8024000C, 0x80244019,
    0x80248014.

    Ellen
      My Computer


  7. Posts : 6,996
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #7

    H Ellen,
    Mostly those error codes relate to Http errors, problem reaching the server, if your using a proxy remove it.
    However the last one 0x80248014 is pointing to an unknown service,
    Can you post that part and half a dozen lines ABOVE/BELOW it.


    There are also 2 obscure entries in Mgadiag,
    please run KB971033, dont worry if it states allready installed it should update these entries
    HrOnline: N/A
    Event Time Stamp: N/A


    Roy
      My Computer


  8. Posts : 32
    Windows Pro 64 bit
    Thread Starter
       #8

    Hi Roy,

    I've been out of town. There were five instances of that error message. Here's the info from the log. I'm not sure if this is includes six lines above/below due to word wrap. If you need more data, please let me know.

    Thanks so much for your help.

    Ellen

    0x80248014 error

    IUpdateServiceManager::RemoveService -----------
    2016-06-22 19:46:17:694 9612 27e4 COMAPI - ServiceId = {bff93c1a-aa3d-4dec-a1c6-e84b485c2586}
    2016-06-22 19:46:17:759 9612 27e4 COMAPI IUpdateService removing volatile scan package service, serviceID = {BFF93C1A-AA3D-4DEC-A1C6-E84B485C2586}
    2016-06-22 19:46:17:761 1468 42b0 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
    2016-06-22 19:46:17:762 9612 27e4 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014
    2016-06-22 20:21:06:820 17904 21d4 Misc =========== Logging initialized (build: 7.6.7601.19161, tz: -0400) ===========
    2016-06-22 20:21:06:820 17904 21d4 Misc = Process: C:\Windows\system32\wusa.exe
    2016-06-22 20:21:06:820 17904 21d4 Misc = Module: C:\Windows\system32\wuapi.dll

    IUpdateServiceManager::RemoveService -----------
    2016-06-22 20:22:26:845 17904 21d4 COMAPI - ServiceId = {9b065d86-7e17-42e2-adbc-c804659dafba}
    2016-06-22 20:22:26:922 17904 21d4 COMAPI IUpdateService removing volatile scan package service, serviceID = {9B065D86-7E17-42E2-ADBC-C804659DAFBA}
    2016-06-22 20:22:26:925 1468 2384 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
    2016-06-22 20:22:26:926 17904 21d4 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014
    2016-06-22 20:22:37:873 1468 378c AU Launched new AU client for directive 'Reboot Pending', session id = 0x1
    2016-06-22 20:22:38:301 4188 42f8 Misc =========== Logging initialized (build: 7.6.7601.19161, tz: -0400) ===========
    2016-06-22 20:22:38:301 4188 42f8 Misc = Process: C:\Windows\system32\wuauclt.exe

    IUpdateServiceManager::RemoveService -----------
    2016-08-06 18:35:26:359 10808 1bd0 COMAPI - ServiceId = {f5f800cc-1513-43b6-b8e0-9715978411d3}
    2016-08-06 18:35:26:480 10808 1bd0 COMAPI IUpdateService removing volatile scan package service, serviceID = {F5F800CC-1513-43B6-B8E0-9715978411D3}
    2016-08-06 18:35:26:485 1504 2d50 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
    2016-08-06 18:35:26:485 10808 1bd0 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014
    2016-08-06 18:35:35:296 1504 2240 Driver Matched driver to device HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_17AA21CF&REV_1000
    2016-08-06 18:35:35:296 1504 2240 Driver Status: 0x180200a, ProblemNumber: 00000000
    2016-08-06 18:35:35:297 1504 2240 Driver Matched driver to device PCI\VEN_8086&DEV_1502&SUBSYS_21CE17AA&REV_04

    IUpdateServiceManager::RemoveService -----------
    2016-08-06 18:48:11:940 10116 16e0 COMAPI - ServiceId = {df4edef5-657f-483d-b54f-7ea6d4406f79}
    2016-08-06 18:48:12:014 10116 16e0 COMAPI IUpdateService removing volatile scan package service, serviceID = {DF4EDEF5-657F-483D-B54F-7EA6D4406F79}
    2016-08-06 18:48:12:017 1488 2364 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
    2016-08-06 18:48:12:018 10116 16e0 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014
    2016-08-06 18:48:13:162 8444 598 Misc =========== Logging initialized (build: 7.6.7601.19161, tz: -0400) ===========
    2016-08-06 18:48:13:162 8444 598 Misc = Process: C:\Windows\SysWOW64\wusa.exe
    2016-08-06 18:48:13:162 8444 598 Misc = Module:

    IUpdateServiceManager::RemoveService -----------
    2016-08-06 19:58:57:608 12204 2fb8 COMAPI - ServiceId = {db30abb9-91a5-42bd-9710-eb5f3cfea173}
    2016-08-06 19:58:57:672 12204 2fb8 COMAPI IUpdateService removing volatile scan package service, serviceID = {DB30ABB9-91A5-42BD-9710-EB5F3CFEA173}
    2016-08-06 19:58:57:675 1448 1c80 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
    2016-08-06 19:58:57:675 12204 2fb8 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014
    2016-08-06 22:09:34:567 13544 349c Misc =========== Logging initialized (build: 7.6.7601.19161, tz: -0400) ===========
    2016-08-06 22:09:34:567 13544 349c Misc = Process: C:\Windows\system32\wusa.exe
    2016-08-06 22:09:34:568 13544 349c Misc = Module: C:\Windows\system32\wuapi.dll
    2016-08-06 22:09:34:565 13544 349c COMAPI ----------- COMAPI:
      My Computer


  9. Posts : 6,996
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #9

    Hi Ellen,
    No worries about the delay.
    Can you turn OFF driver updates, (see screenshot).
    Did you run KB971033 if not please do so and remove any proxy?

    Re-enable windows Updates




    REBOOT

    Pick the oldest update and try it.

    Roy
    Attached Thumbnails Attached Thumbnails Win Update, AutoPatcher and Manual Update Attempts All Stall-nodrive.png  
      My Computer


  10. Posts : 32
    Windows Pro 64 bit
    Thread Starter
       #10

    Hi Roy,

    No luck. What next?

    I never used a proxy, so there was nothing (really nothing) to turn off (sorry, couldn't resist the allusion)

    I installed KB971033 on 2/14/13, according to the hotfix.htm file I generated today.
    (One I generated a few weeks ago showed the install date as 2/19/12. Does that matter?)

    Services/windows update was set to start manually so I left it alone.

    The control panel setting: "do you want windows to download device driver software?"
    had been set to "never install from windows update." I changed it to "install from win update if not found on my computer."

    I rebooted, turned off windows firewall, malwarebytes and bitdefender virus shield. (Do I need to turn all of these off when updating?)

    Launched windows update. Clicked "check for updates." Checking for updates started at 10:29 p.m. Waited 17 minutes and closed windows update. (Have tried many times in the past, didn't record details of each try but checking for updates often produced a list.)

    Tried to install KB2479943, which I downloaded with AutoPatcher. (File name: Windows6.1-KB2479943-x64.msu). It had the lowest number in the list of updates I got from AutoPatcher and is from 2011. To install, I double clicked it.

    The "Searching for updates on this computer" window appeared at 10:51 p.m. and continued searching for 35 minutes, when I closed wusa.exe process, as hitting cancel in the "search" window did nothing.

    I returned all services and settings to what they were before setting up this test.

    Thanks so much for your continued help.

    Ellen
      My Computer


 
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