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Windows 7 upgrade missing after power outage
Hi everyone
I ran into something today I never seen before. I setup and sold a computer that I upgraded from vista to windows 7 by running upgrade option inside vista home premium to 7 home premium. Everything was working fine for 6 months. The customer brought it in my shop today and said the power went out and when they booted it back up it said winload.exe was missing or corrupt. I looked over the hard drive and everything on it is windows vista files and none of the user files are there and nothing that looks as 7 was ever installed. It's like it totally erased the windows 7 upgrade. Am I screwed and are the files lost?