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Windows 7: Can't update after crash. Service info missing or corrupt.

11 Sep 2016   #11

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Diab,
Lets try rebuilding the service registration and a couple other things anyway, might save the repair.

re-register the dll using
regsvr32 vbscript.dll

The SPPSVC must be set to Automatic (delayed), rather than Manual
Please open an Elevated Command Prompt, and run the following command
SC config /start= delayed-auto

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat
net start sppsvc

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

please perform these actions in the above order.

Can you also check your system date/time, and the same in Bios.
Power outages are a real pain.

My System SpecsSystem Spec
12 Sep 2016   #12

Windows 7 Ultimate x64

I apologize for the delayed response. I've been busy with work.

I have tried everything you suggested. The first step to change SPPSVC to auto (delayed) rather than manual, the command didn't do it but I was able to go into Services and change it. Everything else worked OK. It activated automatically almost immediately after the final command.

I also double-checked the time/date on the computer and in BIOS and they're both good.

Looks like the next step is a repair. I've seen a few posts saying updates aren't really essential if you have a good firewall and anti-virus. If the rest of the computer works fine, except for not being able to update, would you consider a reinstall absolutely necessary (if the repair doesn't work)?
My System SpecsSystem Spec
14 Sep 2016   #13

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Diaboyos,

Rereading your post re your previous repair effort and the problems you encountered, I would have to say you'll end up in the same position, mainly because of the way you have personallised your system settings to run your home security set-up, and with only a partiall "office install", the repair WILL and did change those browser settings back

Silly question time? is your home security system upto date, driver AND firmware wise, if not, that could alter matters, and have a look at thier forum.

Security wise the lack of updates COULD cause problems, and personally i would not advocate it.
If you go the non-update route i would suggest you also install malwarebytes free, and run it on a regular basis
and use a system image program to backup the WHOLE system, at least weekly, ie Macrium/acronis/ameio.

As i said power outages/surges are a pain, the damage they cause is totally random

I can only give you suggestions about how you run YOUR system.

My System SpecsSystem Spec

14 Sep 2016   #14

Windows 7 Ultimate x64

This is the weirdest thing. Now a second computer in my house, one that's used for our home business, is unable to update. This computer was protected by a UPS so the power outage didn't affect it and it also had no pending restart after installing updates anyway. Also, it doesn't have the custom browser settings because we don't view the camera footage on that computer.

Today I was on it and noticed it was idling at 30% CPU and about 1 GB of RAM just like the other computer was. After looking sure enough it was wuauserv again hogging the computer and never finishing what it's doing. I left that one checking for updates overnight and came back the next morning to still checking for updates.

This is getting ridiculous. I'm starting to think they're doing this to Windows 7 users purposefully to force them to update to a newer OS.

As for the security system drivers and firmware they're as up-to-date as they can be but it's an older security DVR that only supports IE9 so that tells you how up-to-date it can be.

I don't know what I'm gonna do, especially with a second computer unable to update now. This is a really stupid problem to have but thx for all your help. I do have malwarebytes installed on both machines already with nothing found on full scans. I was going to backup the partition with the OS on it but figured why do it because it's already messed up anyway. I was just gonna use the built-in Windows backup feature are those you mentioned better than using that? Which would you recommend? I can't backup the entire system because this computer is 20TB and the work computer is 30TB and I don't have the room to back up space like that so I was just gonna backup the partition with the OS on it. Unless it does some serious compression or something. I've never done a backup so I don't know.
My System SpecsSystem Spec

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