New
#1
Can't update after crash. Service info missing or corrupt.
Several days ago I downloaded and installed many updates. I was waiting for a large file to finish downloading before I restarted the computer when the power went out and shut everything down. Apparently the improper shutdown with the pending reboot after windows updates were installed screwed something up. Now I can't update anything under the Windows 7 tab.
For example, if you open the update page it will be in sections. I have a section for Office updates that I can download and update fine, as well as every other section (that I've tried so far). The only section that won't download anything and allow me to install the update is the Windows 7 section with the updates such as Security Updates for Windows 7, Update for Windows 7, Windows Malicious Software Removal Tool, Microsoft .NET Framework and Security Updates for .NET Framework. Anything under the Windows 7 section will not download. I tried downloading a single update of about 15kB. I left it running overnight and the next day it was still downloading. Then I cancelled that one and selected a single Excel update of about 50 MB under the Office section. It downloaded and installed in seconds.
(While typing this and trying various updates I found that I can now no longer download the Office updates either so it appears to be affecting all updates now not just the ones in the Windows 7 category)
I ran the Windows Update Fixit Tool with the result of "service registration is missing or corrupt" https://i.imgur.com/qveHPEr.jpg
I ran sfc /scannow which found corrupt files that it couldn't fix. The CBS.zip is attached.
https://i.imgur.com/yKENVsi.jpg
I've tried System Restore on the five restore points I had available. All failed.
There are no error codes on my Windows Update page.
I've downloaded and have been running the SURT tool per the sticky for 3 hours now and it's still "searching for updates on this computer". Not sure why it's taking so long. I don't know if it's actually doing anything or is frozen up but I'll leave it going I guess. I can open Windows Update and it immediately tells me how many updates are available. Of course, it may not actually be showing all the available updates I guess.
https://i.imgur.com/QMKuOIB.jpg
Also the wuauserv windows update file is using 20%-30% of my CPU and about 1 GB of RAM non-stop for days now. I've left it going thinking it will eventually finish what it needs to do to get things working again but it doesn't look like it's ever going to finish.
I'm hoping someone here can give me some clues on what I can try to get this working again without having to reinstall. Thx.