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Windows 7: Windows 7 SP1 install error, Payload file missing

04 Sep 2016   #1

Windows 10 Pro x64
Windows 7 SP1 install error, Payload file missing

Hey All,

Use these forums for years and years, but have not needed to actually ask for help. But here I am!

Apparently a relative's computer has not been able to install SP1 since it was released. I have been tasked with resolving the issue. If it was not a primary "work from home" computer, It would have been wiped by now.

Windows 7 Home Premium, 64-Bit.

Installing from Windows Update fails (0x80073712)
Installing from downloaded installer fails (ERROR_SXS_COMPONENT_STORE_CORRUPT - 0x80073712)

Running System Update Readiness Tool says it completes successfully and installs Hotfix 847921, but SP1 will still not install.

Here is the most recent log:

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-09-04 08:12

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Payload File Missing	0x00000000	Wpc.dll	wow64_microsoft-windows-p..talcontrolssettings_31bf3856ad364e35_6.1.7600.16385_none_5a360c715d812d9e	
(f)	CSI Corrupt Component Keyform	0x00000000	identity	amd64_networking-mpssvc-netsh.resources_31bf#856ad364e35_6.1.7600.16385_en-us_4285fd252bd260cf	identity and keyform do not match; keyform is wrong.
(f)	CSI Corrupt Component Keyform	0x00000000	identity	amd64_microsoft-windows-t..s-client-deployment_31bf3856ad364e35_6.1.7600.163(5_none_feded2d4d67a2e67	identity and keyform do not match; keyform is wrong.
(f)	CSI Corrupt Component Keyform	0x00000000	identity	amd64_microsoft-windows-help-wnewue_31bf3856ad364e35_6.1.7600.16385_none_	identity and keyform do not match; keyform is wrong.

Seconds executed: 934
 Found 4 errors
  CSI Corrupt Component Keyform Total count: 3
  CSI Payload File Missing Total count: 1
I have tried a number of other items as well (resetting Windows Update, etc etc). But now I'm to the logs and need help deciphering and knowing what to do.

Thanks in advance!

My System SpecsSystem Spec

 Windows 7 SP1 install error, Payload file missing

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