New
#11
Hi Riley,
according to the IE main log
00:05.741: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
please install then try IE11.
Roy
Hi Riley,
according to the IE main log
00:05.741: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
please install then try IE11.
Roy
Hi Riley,
can you go to
c > windows > system32 > d3d11.dll
it should look the same as mine see screenshot
(can you also click on the security tab > trusted installer > all but special permissions should be ticked
IF the file details DO NOT show the same as mine
from an command prompt
wusa /uninstall /kb:2834140
reboot
re-install the update
Access Denied
Dont know what that access denied message is about just clicked on link took me to the KB ???
reboot
try ie11 again
Roy
Do I need to use a path with this? Like C:\windows etc
wusa /uninstall /kb:2834140
that will allready be there when you open the admin command.
Roy
I just gave it a try. The uninstall appeared to go ok, but after reboot it was still there. I reran the command and it said no such file was found.
Windows update then offered IE 11 and KB2834140, which I think is the updated version of file I removed. I let it install both. The KB installed and IE failed. Screenshot is the current d3d11.dll.
I will try to Paste the WU.log on the next post. If too many letters, will attach it.
The log attached.
The trusted installer has all permissions allowed for d3d11.dll, except special.
Just ran wusa /uninstall /kb:2834140 again. Rebooted and this time tried to install the manually downloaded file Windows6.1-KB2834140-v2-x86.msu.
The installer popup read " the update is not applicable to your computer".
Also found a different IE 11 installer it seems, EIE11_EN-US_WOL_WIN7.EXE. Unable to find out any info on it. File size is 30.7 MB, vs. Windows6.1-x64-en-us.exe at 53.3 MB.
Hi Riley,
Yours is different to mine
wrong version/date/size.
lookin at log.
Roy
Hi Riley,
still falling over in the same place.
Can you post the details of your graphics card, it might be as your system is quite old that the newer D3.dll is incompatible.(latest Asus driver 301.42 june 2012 if still 9600gt)
also the Bios upgrades check to see what changes Would have been made if you updated.
please update your ethernet driver, and are there any others showing problems.
Roy
Last edited by torchwood; 22 Sep 2016 at 16:48.