Win 7 64 bit SP1 installation not recognized?

miwashi · 03 Jan 2018

I'm using Windows 7 64-bit ultimate.
I just installed the SP1 update and it seems to have succeeded with no errors.

But when I check my windows version, it keeps saying it's still windows v6.1 build 7600 (no SP1 is stated).

I've tried installing some programs that need SP1, like bitdefender, and they keep saying I need SP1. So I guess it's not installed. But it no longer shows up in the list of possible windows updates.

Anyone knows what's wrong?

torchwood · 03 Jan 2018

Hi Miwashi,
After installing it would have asked to REBOOT, if it failed it would/should have then given you a failed/succeeded message
Did it.

either way can you post the CBS log and run this tool copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

miwashi · 03 Jan 2018

I decided to run the direct SP1 .exe and it worked. I guess the windows update was trying to install an update that was too old?

LostMyMarbles · 03 Jan 2018

It may be your antivirus program causing the updates to not install after reboot.

Try uninstalling your antivirus program and then install the Windows update. Disabling the antivirus program does not work or at least it never did for me.

Just to be safe, uninstall your antivirus program and run any cleaner or defrag to make sure it is completely gone. Then do a reboot of your system to make sure the program is not there. Afterwards, install the Windows updates and see what happens.

I have found through personal experience that a complete format or reinstallation of Windows is required. If that is the case for you, make sure to install your antivirus program last, after all the updates have been installed and drivers for your system. Reboot and if everything looks good then install your antivirus program.

Layback Bear · 04 Jan 2018

I would suggest doing what Roy requested in post #2.
Post the log here so Roy can have a look see.

http://go.microsoft.com/fwlink/?LinkID=52012

Jack