Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: After Restoring Win 7 From Win 10 - Copy of Windows not genuine

21 Sep 2016   #1
Chris Nicola

Windows 7 Ultimate 32 bit SP1
 
 
After Restoring Win 7 From Win 10 - Copy of Windows not genuine

I am trying to repair a Lenovo G585 Laptop for a friend. It was previously working fine running Win 7 64 bit. After upgrading to Win 10 it was restored back to Win 7. Now on start up it gives the error message, Windows 7*, Build 7601, This copy of Windows not genuine. It will not activate with the original product key and am prompted to buy a new product key.

Any suggestions will be appreciated.

Kind regards
Chris

* Win 7 Ultimate 64 bit


My System SpecsSystem Spec
.
21 Sep 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Chris,
from this link copy/paste the results of this tool
http://go.microsoft.com/fwlink/?LinkID=52012

from your specs you should have either a Retail or system builder key.

Roy
My System SpecsSystem Spec
21 Sep 2016   #3
Layback Bear

Windows 10 Pro. 64/ version 1709
 
 

From post #1

Quote:
I am trying to repair a Lenovo G585 Laptop for a friend.
My System SpecsSystem Spec
.

21 Sep 2016   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

It's probable that when the laptop was upgraded to Windows 10, the original activation key was utilised in the upgrade.

Now that Win 10 has been removed & you have reinstalled Win 7, the activation key is triggering "non genuine". You could have avoided that if you had rolled back from 10 to 7, but it's to late now for that & often the roll backs did not work very well.

I would suggest phoning Microsoft & explain the situation. I also assume you are using the original activation key that is on the laptop.
My System SpecsSystem Spec
22 Sep 2016   #5
Chris Nicola

Windows 7 Ultimate 32 bit SP1
 
 

Thank you all for your suggestions. I have attached the Microsoft product key diagnostic log.

The options I can see are not the same as for a retail version of Windows.
There is no telephone option. Here is what I can see.

The Windows 7 product key you typed is invalid for activation.

*Buy a new product key online
*Type a different product key
*Contact Lenovo to solve this problem

When I click contact Lenovo I am taken to general Windows help window which points to this website which shows various options that are not available to me.
https://support.microsoft.com/en-us/kb/950929

I also tried the phone number on this site:
SOLVED: How to CALL Microsoft on the PHONE to Activate your Windows or Office Product - Up & Running Technologies Calgary
This was not helpful as it involves automated activation by telephone which at the end will show that the product key is not accepted.

I contacted Microsoft via a chat session.
https://support.microsoft.com/en-us/...rceorigin=esmc#

The Microsoft support agent checked the product key and informed me that activation has been blocked because it has exceeded the permitted 4 activations. He said there is no way to unblock it and I will need to purchase a new product key. That seems strange indeed. I know this is an oem key and not a retail key. To have a disabled computer after restoring from Windows 10 to 7 does not seem right.

Any suggestions will be appreciated

Kind regards
Chris


Attached Files
File Type: txt Microsoft Genuine Advantage Log.txt (5.7 KB, 6 views)
My System SpecsSystem Spec
22 Sep 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Chris,
Thats not surpising as the install is counterfiet
He is using an HP key on it, not Lenovo.
There are also indications that an activation exploit is being used.
I believe this laptop was purchased with W8, as no SLIC table is present
and from what i can find Ultimate was not sold with that comp.
On a further note i also suspect the Office install to be conterfiet as well.

Roy

See that MS forum came to the same conclusion.
However as far as i know there is only 1 piece of software that can retrieve the W8 key.
Showkey Plus.
My System SpecsSystem Spec
22 Sep 2016   #7
Chris Nicola

Windows 7 Ultimate 32 bit SP1
 
 

Thanks for the information Roy. I will check with the owner for additional information. I note there is no windows product key sticker underneath. I found a Windows and Office product key by running the Lasersoft utility CD on the laptop. I will check out the Lenovo factory reset options. Otherwise if that fails he will need to purchase a new key. This is an older laptop so I doubt it came with Win 8 but maybe? I will report back how things turn out. Thanks again.

Kind regards
Chris.

Update:
I tried to do a factory reset and then discovered that the factory recovery partition has been deleted. My only option now is to get hold of a recovery CD from Lenovo.
My System SpecsSystem Spec
03 Oct 2016   #8
Chris Nicola

Windows 7 Ultimate 32 bit SP1
 
 

Here is the latest update. I contacted Lenovo and they informed me that no recovery disks are available for this laptop because this edition/serial number was sold without an OS on it to allow the user to choose an OS. I also contacted Microsoft support and was informed that it is no longer possible to purchase a Win 7 product key from Microsoft. I am not aware of any local retail outlets that still sell windows 7. I am suspicious of ordering Win 7 over the internet as it might not be genuine. Windows 10 will probably have driver issues with this old model. In any case the owner rolled back from the Win 10 trial to Windows 7 before the activation problems appeared. It appears that my options are now rather limited.

Kind regards
Chris
My System SpecsSystem Spec
03 Oct 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Chris,
You are correct to be wary of purchasing via the net.
W7 keys are hard to come by nowadays.

Not sure what its like where you are, in regard to Custom builder outlets, they MAY have either
System Builder
Retail
Keys for sale, BUT they wont be cheap (100+Euros)

Roy
My System SpecsSystem Spec
03 Oct 2016   #10
Eric3742

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Chris Nicola View Post
Here is the latest update. I contacted Lenovo and they informed me that no recovery disks are available for this laptop because this edition/serial number was sold without an OS on it to allow the user to choose an OS. I also contacted Microsoft support and was informed that it is no longer possible to purchase a Win 7 product key from Microsoft. I am not aware of any local retail outlets that still sell windows 7. I am suspicious of ordering Win 7 over the internet as it might not be genuine. Windows 10 will probably have driver issues with this old model. In any case the owner rolled back from the Win 10 trial to Windows 7 before the activation problems appeared. It appears that my options are now rather limited.

Kind regards
Chris
I think this Lenovo laptop is using Corporate version for Windows OS, as up to the buyer to select.

As my repairman told me that he is using this version to install, limit is unknown.
The 2 Laptops Windows OS is not the same as on the laptop stickers.
My System SpecsSystem Spec
Reply

 After Restoring Win 7 From Win 10 - Copy of Windows not genuine




Thread Tools




Similar help and support threads
Thread Forum
Non-genuine copy of Windows 7 :(
I have a 3-DVD recovery program that I used to reset my PC to factory install. After a while of tweaking with optimizations and stuff, I noticed the disclaimer on my background saying my copy is not genuine :( I did many things, like before when I reset my BIOS firmware. Other than that, while...
Windows Updates & Activation
Another non genuine copy of Windows that is in fact genuine problem
There was a 5 page thread on trying to downgrade from Ultimate to Win 7 Pro but I thought I should start a new thread. I have a thead on a different forum but was hoping someone here might know the answer. Users computer says Windows is not genuine, was 7 pro, in Sept 2013 we upgraded to...
Windows Updates & Activation
laptop says copy of windows 7 not genuine but it is genuine
Recently a note has appeared on bottom right of screen on my laptop which says-This copy of windows is not genuine. I know for a fact it is genuine as i only purchased it 0n the 3rd December 2010. I have not had any problems with it until the note appeared on my laptop last week. Can someone...
Windows Updates & Activation
Windows not a Genuine copy
COA X15-53758 1. Ran Windows Activation update Successfully 2. Ran kb947821 System Readiness Tool min 10 times 3. Booted ran updates again just now error 80070057 10 updates went thru 4 failed but when i boot all updates keep reverting Cleaned out temp files and Software Distribution...
Windows Updates & Activation
This copy of Windows is not genuine
Windows 7 Build 7600 Hi everyone, thanks for reading. I've installed Windows 7, ran Timer Nuke and Watermark Remover, yet whenever I open the Control Panel or during other times, the watermark returns and I'm once again warned that it's not genuine. I don't know what to do, friends!...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:30.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App