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Windows 7: Error 0x8008005 Windows 7 won't download or install any updates

25 Sep 2016   #1

Windows 7 Home Premium SP1 (64 bit)
Error 0x8008005 Windows 7 won't download or install any updates

I have spent a long time diagnosing and trying to fix this and have run the two windows diagnostics programs, but no luck so far. I have also tried sfc /scannow and it didn't find any errors. I don't think my anti virus is interfering with getting any updates and am loath to switch it off and leave my pc vulnerable for hours while it says its looking for updates. I deleted the updates list and stopped and restarted the wuauserv service. Before I did this I noticed there were a number of failed updates in the list.
I also typed msconfig into the command window and stoped all non Windows services and rebooted, and left this running for a few hours.
I think the dism/online/cleanup-image/restorehealth command would probably have fixed this issue but it wont run in my version of Windows 7. I get error 87, option unknown.
I can't think if any thing else to do but a clean installation in windows 7.
I am Comp TIA A+ qualified.
Any help gratefully received.

Right, I got the update helper to work (Windows6.1-KB947821-v34-x64) which installed an update to supposedly update the Windows 7 updater. However I still can't get any updates. I will try the other windows update updater/helper (the "non-professional" one) and see if that now works.
EDIT #2: I got an update via Windows6.1-KB947821-v34-x64. See photo.

My System SpecsSystem Spec
25 Sep 2016   #2

Windows 7 Home Premium SP1 (64 bit)

Sorry to multiple post but my initial post is getting cluttered.
Please see photos for results of Windows Update diagnostic tool.
Still getting error 0x80080005 despite the other update helper tool (Windows6.1-KB947821-v34-x64) apparently downloading an update.
My System SpecsSystem Spec
25 Sep 2016   #3

Win-7-Pro64bit 7-H-Prem-64bit

Hi and welcome to SevenForums,
Post this report
Windows Genuine and Activation Issue Posting Instructions

Also these instruction here too afterwards,
Windows Update will not update and I've tried multiple fixes
My System SpecsSystem Spec

25 Sep 2016   #4

Windows 7 Home Premium SP1 (64 bit)

Thanks for the help ThrashZone.
On a personal note it is disgusting that Microsoft has left users in a similar situation as myself without updates since the end of July 2016.
I paid good money for this software (Windows 7), and if I may illustrate their attitude with a blunt comparison, Microsoft has left us stranded with no updates like a people-smuggler throwing people off his boat in the middle of the ocean!
My System SpecsSystem Spec
25 Sep 2016   #5

Win-7-Pro64bit 7-H-Prem-64bit

Unless your out of date since July 2015 it's just bad prior update clients issue
Let us know what the results are :)
My System SpecsSystem Spec
25 Sep 2016   #6

Windows 7 Home Premium SP1 (64 bit)

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FR4Y8-XRHVK-8WF8F
Windows Product Key Hash: +jUSAwW0BMilSORAhm05XGcrFqM=
Windows Product ID: 00359-OEM-9812591-22649
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {6C85BACD-454E-4A73-B6D7-15D236FFB2B2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6C85BACD-454E-4A73-B6D7-15D236FFB2B2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8WF8F</PKey><PID>00359-OEM-9812591-22649</PID><PIDType>8</PIDType><SID>S-1-5-21-1822982840-3310728122-1646737000</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ56 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.18</Version><SMBIOSVersion major="2" minor="6"/><Date>20110418000000.000000+000</Date></BIOS><HWID>A44B3307018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-125-922649-02-2057-7601.0000-3122015
Installation ID: 003554454212591233330590070926357780193012977586055461
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 8WF8F
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 25/09/2016 19:33:28
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:12:2016 18:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
OEM Activation 1.0 Data-->
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HP      1604    
  FACP   HP      1604    
  HPET   HP      1604    
  BOOT   HP      1604    
  MCFG   HP      1604    
My System SpecsSystem Spec
25 Sep 2016   #7

Win-7-Pro64bit 7-H-Prem-64bit

Well the report is incomplete
How long have you been using Norton ?

Could be malware before or after Norton ?
try using malwarebytes and scan for rootkits it will take a wjile to complete do not use the machine while it's scanning.
Go to Scan/ Custom scan/ Configure scan and check all connected drives shown,
Error 0x8008005 Windows 7 won't download or install any updates-mbam-scan-rootkits.jpg

My System SpecsSystem Spec
25 Sep 2016   #8

Windows 7 Home Premium SP1 (64 bit)

Hi ThrashZone and thanks for your ongoing assistance.
Been using Norton for about 1 year.
Will use Malwarebytes and report back.
FYI computer was second-hand but I did a fresh install of Windows 7 and installed Norton.
This is my second computer, additionally I have a fast desktop with Windows 8.1

Does Malwarebytes work alongside the Norton or do I need to disable Norton when malwarebytes is working?
My System SpecsSystem Spec
25 Sep 2016   #9

Win-7-Pro64bit 7-H-Prem-64bit

You can leave Norton alone
It may take a while for Norton to approve the download it may look as though the download is not happening it's just Norton scanning the download

I used it on my mom's computer it took 3 times before Norton finally popped up stating it was a safe download
My System SpecsSystem Spec
25 Sep 2016   #10

Windows 7 Home Premium SP1 (64 bit)

FYI rootkit part of Malwarebytes scan completed without any being detected.
My System SpecsSystem Spec

 Error 0x8008005 Windows 7 won't download or install any updates

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