Error configuring of Windows Update (KB2670838)

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  1. NilsFCM
    Posts : 8
    Windows 7 Professional x64
       New #1

    Error configuring of Windows Update (KB2670838)


    Hello sevenforums community,

    I want to install the platform update (KB2670838) on my system.
    I downloaded the update manually from microsoft website and installed it; so far so good.

    Now i need to reboot my system to "activate" the update.
    Windows comes to a point where it says "error when configure the windows updates" and it resets every change done so far.

    SP1 and the newest graphic driver are installed etc.
    I already tried to fix this problem with some suggestion of the microsoft website:
    • Microsoft Fit It doesnt work
    • Hotfix KB947821

    If you want more informations about the system or the log file of WindowsUpdate, just tell me.

    Thanks and regards
    NilsFCM
      My Computer
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  3. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #2

    Hi and welcome to SevenForums,
    Is this on a clean install or an older existing install ?

    Click Start and type in the search box
    system information
    Click on the suggestion or hit the enter key

    You should land on the system summery page
    On the top left go to edit and Select all
    Then Edit again and Copy

    Open a reply here and right click and Paste.

    Repeat for Components/ Display section on the left column listing.
      My Computer
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  4. NilsFCM
    Posts : 8
    Windows 7 Professional x64
    Thread Starter
       New #3

    My system is in german, hopefully you can understand it anyway.
    If not, i can translate it :)

    system summary:
    Betriebssystemname Microsoft Windows 7 Professional
    Version 6.1.7601 Service Pack 1 Build 7601
    Zusätzliche Betriebssystembeschreibung Nicht verfügbar
    Betriebssystemhersteller Microsoft Corporation
    Systemname NILS-PC
    Systemhersteller System manufacturer
    Systemmodell System Product Name
    Systemtyp x64-basierter PC
    Prozessor AMD FX(tm)-8320 Eight-Core Processor, 3500 MHz, 4 Kern(e), 8 logische(r) Prozessor(en)
    BIOS-Version/-Datum American Megatrends Inc. 1503, 14.11.2012
    SMBIOS-Version 2.5
    Windows-Verzeichnis C:\Windows
    Systemverzeichnis C:\Windows\system32
    Startgerät \Device\HarddiskVolume1
    Gebietsschema Deutschland
    Hardwareabstraktionsebene Version = "6.1.7601.17514"
    Benutzername Nils-PC\Nils
    Zeitzone Mitteleuropäische Sommerzeit
    Installierter physikalischer Speicher (RAM) 16,0 GB
    Gesamter realer Speicher 16,0 GB
    Verfügbarer realer Speicher 12,0 GB
    Gesamter virtueller Speicher 32,0 GB
    Verfügbarer virtueller Speicher 27,1 GB
    Größe der Auslagerungsdatei 16,0 GB
    Auslagerungsdatei C:\pagefile.sys

    Components/Display:
    Name AMD Radeon HD 7700 Series
    PNP-Gerätekennung PCI\VEN_1002&DEV_665C&SUBSYS_23291787&REV_00\4&2A1FC852&0&0010
    Adaptertyp AMD Radeon Graphics Processor (0x665C), Advanced Micro Devices, Inc.-kompatibel
    Adapterbeschreibung AMD Radeon HD 7700 Series
    Adapter-RAM 1,00 GB (1.073.741.824 Bytes)
    Installierte Treiber aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Treiberversion 21.19.137.1
    INF-Datei oem19.inf (Abschnitt ati2mtag_R505)
    Farbebenen Nicht verfügbar
    Farbtabelleneinträge 4294967296
    Auflösung 1920 x 1080 x 144 Hz
    Bits/Pixel 32
    Speicheradresse 0xD0000000-0xDFFFFFFF
    Speicheradresse 0xCF800000-0xCFFFFFFF
    E/A-Port 0x0000D000-0x0000D0FF
    Speicheradresse 0xFE9C0000-0xFE9FFFFF
    IRQ-Kanal IRQ 4294967293
    E/A-Port 0x000003B0-0x000003BB
    E/A-Port 0x000003C0-0x000003DF
    Speicheradresse 0xA0000-0xBFFFF
    Treiber c:\windows\system32\drivers\atikmpag.sys (21.19.137.1, 506,38 KB (518.536 Bytes), 16.09.2016 21:41)
      My Computer
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  6. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #4

    HI,
    I would not install this update or go out of your way
    Did you read the article AMD has had many issues with this update
    https://support.microsoft.com/en-us/kb/2670838

    Compatibility issues on certain computers that have hybrid video cards


    Important Some computers that have a combination of Intel and AMD video cards in a hybrid configuration have drivers installed that are incompatible with this platform update.

    After you install this update and then restart the computer, the computer may crash because of these compatibility issues. In this situation, you receive a Stop error message that resembles the following:



    Note This Stop error includes the "PAGE_FAULT_IN_NONPAGED_AREA" text and the Igdpmd64.sys or Igdpmd32.sys file name.

    To resolve this issue, you may have to install update 2834140 ("0x00000050" Stop error after you install update 2670838 on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1). Additionally, use the following tables to install the latest compatible drivers for your video card.
      My Computer
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  7. NilsFCM
    Posts : 8
    Windows 7 Professional x64
    Thread Starter
       New #5

    I dont think my graphic card is running in a hybrid configuration but im not an expert.

    For me this update is necessary because i have some trouble with DirectD3D and it seems like this update is the solution to my problem.
      My Computer
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  8. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #6

    Hi,
    I show this update installed on 10-29-2014
    When did you do this install ?
      My Computer
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  10. NilsFCM
    Posts : 8
    Windows 7 Professional x64
    Thread Starter
       New #7

    What do you mean with the date?

    I tried to install it the last 2-3 days multiple times with possible solutions of other websites.
    But every single time there is the error message...
      My Computer
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  11. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #8

    Hi,
    I mean when did you install windows :)
      My Computer
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  12. NilsFCM
    Posts : 8
    Windows 7 Professional x64
    Thread Starter
       New #9

    13.03.2016 is this an important information to resolve this problem?
      My Computer
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  13. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #10

    Hi,
    Just an inquiry :)
    Best way to clean install now days is manually installing these three updates KB3020369 & KB3125574 & KB3172605 in that order so that is why I asked

    And I would guess KB2670838 would be included in KB3125574 which has all updates through April 2016.
      My Computer
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