Windows 7: Error configuring of Windows Update (KB2670838)

NilsFCM · 25 Sep 2016

Hello sevenforums community,

I want to install the platform update (KB2670838) on my system.
I downloaded the update manually from microsoft website and installed it; so far so good.

Now i need to reboot my system to "activate" the update.
Windows comes to a point where it says "error when configure the windows updates" and it resets every change done so far.

SP1 and the newest graphic driver are installed etc.
I already tried to fix this problem with some suggestion of the microsoft website:

Microsoft Fit It doesnt work

Hotfix KB947821

If you want more informations about the system or the log file of WindowsUpdate, just tell me.

Thanks and regards
NilsFCM

ThrashZone · 25 Sep 2016

Hi and welcome to SevenForums,
Is this on a clean install or an older existing install ?

Click Start and type in the search box
system information
Click on the suggestion or hit the enter key

You should land on the system summery page
On the top left go to edit and Select all
Then Edit again and Copy

Open a reply here and right click and Paste.

Repeat for Components/ Display section on the left column listing.

NilsFCM · 25 Sep 2016

My system is in german, hopefully you can understand it anyway.
If not, i can translate it :)

system summary:
Betriebssystemname Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Zusätzliche Betriebssystembeschreibung Nicht verfügbar
Betriebssystemhersteller Microsoft Corporation
Systemname NILS-PC
Systemhersteller System manufacturer
Systemmodell System Product Name
Systemtyp x64-basierter PC
Prozessor AMD FX(tm)-8320 Eight-Core Processor, 3500 MHz, 4 Kern(e), 8 logische(r) Prozessor(en)
BIOS-Version/-Datum American Megatrends Inc. 1503, 14.11.2012
SMBIOS-Version 2.5
Windows-Verzeichnis C:\Windows
Systemverzeichnis C:\Windows\system32
Startgerät \Device\HarddiskVolume1
Gebietsschema Deutschland
Hardwareabstraktionsebene Version = "6.1.7601.17514"
Benutzername Nils-PC\Nils
Zeitzone Mitteleuropäische Sommerzeit
Installierter physikalischer Speicher (RAM) 16,0 GB
Gesamter realer Speicher 16,0 GB
Verfügbarer realer Speicher 12,0 GB
Gesamter virtueller Speicher 32,0 GB
Verfügbarer virtueller Speicher 27,1 GB
Größe der Auslagerungsdatei 16,0 GB
Auslagerungsdatei C:\pagefile.sys

Components/Display:
Name AMD Radeon HD 7700 Series
PNP-Gerätekennung PCI\VEN_1002&DEV_665C&SUBSYS_23291787&REV_00\4&2A1FC852&0&0010
Adaptertyp AMD Radeon Graphics Processor (0x665C), Advanced Micro Devices, Inc.-kompatibel
Adapterbeschreibung AMD Radeon HD 7700 Series
Adapter-RAM 1,00 GB (1.073.741.824 Bytes)
Installierte Treiber aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Treiberversion 21.19.137.1
INF-Datei oem19.inf (Abschnitt ati2mtag_R505)
Farbebenen Nicht verfügbar
Farbtabelleneinträge 4294967296
Auflösung 1920 x 1080 x 144 Hz
Bits/Pixel 32
Speicheradresse 0xD0000000-0xDFFFFFFF
Speicheradresse 0xCF800000-0xCFFFFFFF
E/A-Port 0x0000D000-0x0000D0FF
Speicheradresse 0xFE9C0000-0xFE9FFFFF
IRQ-Kanal IRQ 4294967293
E/A-Port 0x000003B0-0x000003BB
E/A-Port 0x000003C0-0x000003DF
Speicheradresse 0xA0000-0xBFFFF
Treiber c:\windows\system32\drivers\atikmpag.sys (21.19.137.1, 506,38 KB (518.536 Bytes), 16.09.2016 21:41)

ThrashZone · 25 Sep 2016

HI,
I would not install this update or go out of your way
Did you read the article AMD has had many issues with this update
https://support.microsoft.com/en-us/kb/2670838

Quote:

Compatibility issues on certain computers that have hybrid video cards

Important Some computers that have a combination of Intel and AMD video cards in a hybrid configuration have drivers installed that are incompatible with this platform update.

After you install this update and then restart the computer, the computer may crash because of these compatibility issues. In this situation, you receive a Stop error message that resembles the following:

Note This Stop error includes the "PAGE_FAULT_IN_NONPAGED_AREA" text and the Igdpmd64.sys or Igdpmd32.sys file name.

To resolve this issue, you may have to install update 2834140 ("0x00000050" Stop error after you install update 2670838 on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1). Additionally, use the following tables to install the latest compatible drivers for your video card.

NilsFCM · 25 Sep 2016

I dont think my graphic card is running in a hybrid configuration but im not an expert.

For me this update is necessary because i have some trouble with DirectD3D and it seems like this update is the solution to my problem.

ThrashZone · 25 Sep 2016

Hi,
I show this update installed on 10-29-2014
When did you do this install ?

NilsFCM · 25 Sep 2016

What do you mean with the date?

I tried to install it the last 2-3 days multiple times with possible solutions of other websites.
But every single time there is the error message...

ThrashZone · 25 Sep 2016

Hi,
I mean when did you install windows :)

NilsFCM · 25 Sep 2016

13.03.2016 is this an important information to resolve this problem?

ThrashZone · 25 Sep 2016

Hi,
Just an inquiry :)
Best way to clean install now days is manually installing these three updates KB3020369 & KB3125574 & KB3172605 in that order so that is why I asked

And I would guess KB2670838 would be included in KB3125574 which has all updates through April 2016.