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25 Sep 2016 | #1 |
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Error configuring of Windows Update (KB2670838)
Hello sevenforums community,
I want to install the platform update (KB2670838) on my system. I downloaded the update manually from microsoft website and installed it; so far so good. Now i need to reboot my system to "activate" the update. Windows comes to a point where it says "error when configure the windows updates" and it resets every change done so far. SP1 and the newest graphic driver are installed etc. I already tried to fix this problem with some suggestion of the microsoft website: If you want more informations about the system or the log file of WindowsUpdate, just tell me. Thanks and regards NilsFCM |
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25 Sep 2016 | #2 |
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Hi and welcome to SevenForums,
Is this on a clean install or an older existing install ? Click Start and type in the search box system information Click on the suggestion or hit the enter key You should land on the system summery page On the top left go to edit and Select all Then Edit again and Copy Open a reply here and right click and Paste. Repeat for Components/ Display section on the left column listing. |
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25 Sep 2016 | #3 |
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My system is in german, hopefully you can understand it anyway.
If not, i can translate it :) system summary: Betriebssystemname Microsoft Windows 7 Professional Version 6.1.7601 Service Pack 1 Build 7601 Zusätzliche Betriebssystembeschreibung Nicht verfügbar Betriebssystemhersteller Microsoft Corporation Systemname NILS-PC Systemhersteller System manufacturer Systemmodell System Product Name Systemtyp x64-basierter PC Prozessor AMD FX(tm)-8320 Eight-Core Processor, 3500 MHz, 4 Kern(e), 8 logische(r) Prozessor(en) BIOS-Version/-Datum American Megatrends Inc. 1503, 14.11.2012 SMBIOS-Version 2.5 Windows-Verzeichnis C:\Windows Systemverzeichnis C:\Windows\system32 Startgerät \Device\HarddiskVolume1 Gebietsschema Deutschland Hardwareabstraktionsebene Version = "6.1.7601.17514" Benutzername Nils-PC\Nils Zeitzone Mitteleuropäische Sommerzeit Installierter physikalischer Speicher (RAM) 16,0 GB Gesamter realer Speicher 16,0 GB Verfügbarer realer Speicher 12,0 GB Gesamter virtueller Speicher 32,0 GB Verfügbarer virtueller Speicher 27,1 GB Größe der Auslagerungsdatei 16,0 GB Auslagerungsdatei C:\pagefile.sys Components/Display: Name AMD Radeon HD 7700 Series PNP-Gerätekennung PCI\VEN_1002&DEV_665C&SUBSYS_23291787&REV_00\4&2A1FC852&0&0010 Adaptertyp AMD Radeon Graphics Processor (0x665C), Advanced Micro Devices, Inc.-kompatibel Adapterbeschreibung AMD Radeon HD 7700 Series Adapter-RAM 1,00 GB (1.073.741.824 Bytes) Installierte Treiber aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Treiberversion 21.19.137.1 INF-Datei oem19.inf (Abschnitt ati2mtag_R505) Farbebenen Nicht verfügbar Farbtabelleneinträge 4294967296 Auflösung 1920 x 1080 x 144 Hz Bits/Pixel 32 Speicheradresse 0xD0000000-0xDFFFFFFF Speicheradresse 0xCF800000-0xCFFFFFFF E/A-Port 0x0000D000-0x0000D0FF Speicheradresse 0xFE9C0000-0xFE9FFFFF IRQ-Kanal IRQ 4294967293 E/A-Port 0x000003B0-0x000003BB E/A-Port 0x000003C0-0x000003DF Speicheradresse 0xA0000-0xBFFFF Treiber c:\windows\system32\drivers\atikmpag.sys (21.19.137.1, 506,38 KB (518.536 Bytes), 16.09.2016 21:41) |
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25 Sep 2016 | #4 |
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HI,
I would not install this update or go out of your way Did you read the article AMD has had many issues with this update https://support.microsoft.com/en-us/kb/2670838 Quote:
Compatibility issues on certain computers that have hybrid video cards
Important Some computers that have a combination of Intel and AMD video cards in a hybrid configuration have drivers installed that are incompatible with this platform update. After you install this update and then restart the computer, the computer may crash because of these compatibility issues. In this situation, you receive a Stop error message that resembles the following: ![]() Note This Stop error includes the "PAGE_FAULT_IN_NONPAGED_AREA" text and the Igdpmd64.sys or Igdpmd32.sys file name. To resolve this issue, you may have to install update 2834140 ("0x00000050" Stop error after you install update 2670838 on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1). Additionally, use the following tables to install the latest compatible drivers for your video card. |
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25 Sep 2016 | #5 |
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I dont think my graphic card is running in a hybrid configuration but im not an expert.
For me this update is necessary because i have some trouble with DirectD3D and it seems like this update is the solution to my problem. |
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25 Sep 2016 | #6 |
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Hi,
I show this update installed on 10-29-2014 When did you do this install ? |
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25 Sep 2016 | #7 |
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What do you mean with the date?
I tried to install it the last 2-3 days multiple times with possible solutions of other websites. But every single time there is the error message... ![]() |
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25 Sep 2016 | #8 |
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Hi,
I mean when did you install windows :) |
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25 Sep 2016 | #9 |
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13.03.2016 is this an important information to resolve this problem?
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25 Sep 2016 | #10 |
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Hi,
Just an inquiry :) Best way to clean install now days is manually installing these three updates KB3020369 & KB3125574 & KB3172605 in that order so that is why I asked And I would guess KB2670838 would be included in KB3125574 which has all updates through April 2016. |
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