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Windows 7: HD Replacement makes W7 not genuine - MS cannot fix

03 Oct 2016   #11

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Thats the OLD link,,SORRY

can we try the download again from this link

use the iata enu set at the bottom please.


My System SpecsSystem Spec
03 Oct 2016   #12

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64

Yes, could be a problem with the intel drivers.Those won't install on my machine, but it is worth a try.

FYI, pe is a small version of windows that runs in ram. There is basic version on windows install discs in the sources folder, called boot.wim. There is another in a hidden folder on you hard drive called winre.wim which is booted by pressing the F8 key at startup. It contains the repair options. Enthusiasts make fancier versions with windows explorer, wireless networking, antivirus, and various imaging and partitioning programs.

The "repair disc" you referred to is pe. It contains winre.wim, the same as you get by pressing F8.

An enthusiasts "repair disc" will contain everything in winre, plus a lot more.
My System SpecsSystem Spec
03 Oct 2016   #13

Windows 7 Home Premium 64 bit

Re: Reply from torchwood.

Thanks, Roy. I am in the process of following your advice and have 3 question before I proceed.

I have downloaded the zip-file from Intel [] and expanded it and have read the readme up to Section 7. It seems clear enough so far, but my specific controller ["Intel(R) ICH8R/ICH9R/DO/5 Series/3400 Series SATA RAID Controller"] is not specifically listed in the Readme (see 1st screen shot attached). Nevertheless, I do interpret it as a RAID system (right?).

The second question is minor (see screen shot 2). I do have corresponding folder, bit in '(x86)', but not in 'Program Files'. I am assuming this is the intended destination.

The third question is, the Properties window [see screen shot #3] for this controller has an update button. Shouldn't this do automatically what we are trying to do here?

As far as Section 8 in the README, I checked the driver version and this is "". Probably what you spotted as 'bad drivers'.

Thank you very much for the advice. It seems to make a lot of sense.

My System SpecsSystem Spec

03 Oct 2016   #14

Windows 7 Home Premium 64 bit


I was not keeping up with the subsequent posts while I was reading the README, etc.

Thanks SIW2, re 'pe' etc; I get the idea now.

Torchwood: I forgot to attach; they should be here. On your later post, I will disregard your earlier link and go on to: I need to leave for a couple of hours, and will check back later and proceed again. Thanks much.


Attached Thumbnails
HD Replacement makes W7 not genuine -  MS cannot fix-screen-shot-3-properties.jpg  
Attached Images
HD Replacement makes W7 not genuine -  MS cannot fix-device-manager-screen-shot-10-03-16.jpg HD Replacement makes W7 not genuine -  MS cannot fix-readme-screen-shot-intel-.jpg 
My System SpecsSystem Spec
03 Oct 2016   #15

Windows 7 x64


When buying new PC, there is a note that it is better to make one set. Recovery discs.

If you did make a set of Recovery disk (DVD disc) then your Windows will not get this W7 not genuine.
The reason is that the HDD is being wiped out &or failed.

With new HDD, using Recovery discs to install, in this way there may not have this W7 not genuine.
Once it is activated, then using Windows Image Backup (8/01/16) there should not be a problem.

Windows Image Backup (8/01/16) is mainly for backup purpose.
That is to say if there is an virus, then format and do Restore this Windows Image Backup (8/01/16) will not be an issue.
HDD failed could be rare as HDD can able to last a few years.

Using Windows Image Backup (8/01/16) to do re-install to new HDD may result in error.
For example, some users using another HDD with Windows OS to use for another PC, as this would not work.

The interesting part is the 2 MS staff did said it is genuine as they could see the system and match their product id.
But they did not replied as there is something that both staff not willingly to confess how MS do the activation.

For Recovery disc, the PC always prompt for the user to do this first.
As in my case, i did only can create ONE set of Recovery disc.
In this way, the Windows OS will be indicated as activated, as most OEM do not required to manual activate.
Once activation is confirm, then Windows Image Backup (8/01/16) will be next step to complete.

This is my own opinion, and AFAIK.
Thanks for reading.

My System SpecsSystem Spec
03 Oct 2016   #16

Windows 7 Home Premium 64 bit

Re: Corrected link from Torchwood and comments by Eric3742

Following your revision, went to the intel link and was redirected to
Download Intel(R) Rapid Storage Technology (Intel(R) RST) RAID Driver
for the 'latest drivers and down loaded the following zip: Reading the associates README it look like there is a controller match
README: - Intel(R) 8 Series/C220 Series Chipset Family SATA AHCI/RAID Controller
My controller: Intel(R) ICH8R/ICH9R/ICH10R/DO/5 Series/3400 Series SATA RAID Controller

As mentioned previously, I am wondering if the option [Update Driver Software ...] in the right click of the Device Manager would do this automatically? I will follow up in the morning (here on the US West Coast) and execute the newer download.

Eric3742 (Thanks, Eric) has some interesting comments: "Using Windows Image Backup (8/01/16) to do re-install to new HDD may result in error.". This is what was done. The HD was installed buy a commercial technician for me, it was indeed new. He could not do the restoration from the Windows Image Backup. I was not able to locate my repair disk at the time I turned it over to the technician, so I am not at all sure exactly what he did, except it 'worked'. I ultimately located my repair disk and completed the restoration with it. I am still amazed that the MS Support techs could not succeed. Perhaps these were 3rd party contractors that were not given the "secret".

Thanks all.

Edit 2 hrs after above reviewing again:
Re-reading torchwoods revised instructions, it actually said to download and the item at the bottom of the intel webpage iata_enu.exe. [Sorry I missed that distinction] I have iata_enu.exe too now (inaddition to the file noted above). Inasmuch as iata_enu.exe does not have a README, I am not quite sure what it does, etc. Nevertheless, tomorrow I will proceed with that recommendation unless I hear otherwise before then. I will follow with getting the report from MGADiag.exe, post it, and see what that shows.

Thanks again.

My System SpecsSystem Spec
04 Oct 2016   #17

Windows 7 Home Premium 64 bit

Reply to torchwood re: applying iata_enu.exe and the posting of the subsequent MGADiag report.

Superficially, it all seemed to work and no popups yet. I have yet to check for updates (will advise on outcome). I will first compare the before/after reports to see what is different (not that I really know what I am looking at). I took a good look last night and also closely examined the results posted 2 years ago by "EricWindows". It looks like his case is very similar to mine, although he got there somewhat differently.

Thanks again,


I noticed another issue that might be related. Besides my DVD drive (working fine), I have also a CD drive (both original with the computer). I had not noticed at all before, but the computer no longer 'sees' the CD drive. Might this be a controller driver issue? I suspect most likely it is the tech that replace the HD is the cause.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-RHDJT-HXWT9-FX7QG
Windows Product Key Hash: mHLCw02NZkc/BKKxlCIS4y48f4I=
Windows Product ID: 00359-OEM-9800774-15948
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C0BA63AE-C2EF-4608-AACD-90C8A20F988A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered,
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C0BA63AE-C2EF-4608-AACD-90C8A20F988A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FX7QG</PKey><PID>00359-OEM-9800774-15948</PID><PIDType>8</PIDType><SID>S-1-5-21-1360168898-2425467685-3190231548</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>AW020AV-ABA e9280t</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.28 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100409000000.000000+000</Date></BIOS><HWID>C7A43A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>61E796EC737BF12</Val><Hash>6XNJa77hfeMOC3tWQLKfi3DUe+k=</Hash><Pid>81607-905-9130701-64228</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-007-715948-02-1033-7601.0000-2682016
Installation ID: 011463369773465562456914748505341811171002953125367676
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: FX7QG
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/4/2016 10:45:00 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:1:2016 09:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
My System SpecsSystem Spec
04 Oct 2016   #18

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Tesnus,
That looks much better, should update properly now.

Re your CD.
Open Device manager,
are there any problem/other devices showing a small down arrow or ! mark, if so
Right click >> properties >> details >> Hardware Ids (dropdown) post the
PCI/VEN details.

My System SpecsSystem Spec
05 Oct 2016   #19

Windows 7 Home Premium 64 bit

Followup to Torchwood

For nearly 24 hours now, I have not seen the popup (keeping fingers crossed):). However, I still cannot get Windows Updates to respond. Windows engages in an interminable search (as follows):

HD Replacement makes W7 not genuine -  MS cannot fix-uindowsupdate-after-15-min.jpg
I ran a MS diagnostic application, WindowsUpdateDiagnostic.diagcab. It went into ‘resolving problems mode’ and and produced a ‘Troubleshooting Report' (could not copy as text) and claimed to fix a number of things. However. Windows Update still fails.
HD Replacement makes W7 not genuine -  MS cannot fix-windows-update-error-1.jpg
HD Replacement makes W7 not genuine -  MS cannot fix-troubleshootingreport-.jpg
HD Replacement makes W7 not genuine -  MS cannot fix-troubleshootingreport-b.jpg

Another thing is that I cannot make a System Repair Disk; the following is the response:
HD Replacement makes W7 not genuine -  MS cannot fix-cannotcreate-sysrepairdisk.jpg

As for the CD-drive issue I brought up, nothing even suggests it exist except that I can physically open the drive and put in a CD; the system just does not see it. Nothing in the Device Manager list shows a small down arrow or ! mark. As highlighted in the screen shot, only the DVD drive shows up; no second (CD) drive. ‘Properties’ on the heading simply repeats the heading. Properties on the DVD [General, Details] show the following.
HD Replacement makes W7 not genuine -  MS cannot fix-missing-cd-drive.jpg

But there is nothing to show on the CD-drive. This looks more like a hardware matter that I need to talk to the HD installer about. I think you have provided me a way to conclude it is not an OS problem. Thanks.

Roy, I must apologize for not being to adept at 'posting'. Thank you for your help and patience.


My System SpecsSystem Spec
06 Oct 2016   #20

Windows 7 familale premium 64-bit SP1 (French)

Tesnus, do as Torchwood says.

I too was sceptical. But he was oh so right. Read my latest posts and you'll see I had a similar problem as you and he recognized and fixed it.
My System SpecsSystem Spec

 HD Replacement makes W7 not genuine - MS cannot fix

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